Write a review

first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1344 reviews)

View other first direct products

4.68

Based on 1,344 reviews, last reviewed 23rd Apr 2025

718% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Does what it says on the tin. Does what it says on the tin. Excellent and easy to use App and excellent customer service. Reviewed on: 18th April 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

Read all reviews See your review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1344)

Review of the first direct, Current Account:

Good all round bank

Quick to get in touch with customer services and they are very proactive in helping. Reviewed on: 24th May 2024

10 year customer

I have been a customer for over a decade and with good reason. They’re available when you need them (even if that isn’t very often). You can quickly talk to a real person too. Reviewed on: 26th February 2025

Excellence Customer Service

The customer service has always been great. Reviewed on: 26th February 2025

Makes everyday banking so simple!

So easy to deal with, never a wait, staff always easy to talk to and get any issues resolved immediately although there are so few as everything just seems to work so smoothly with them. Reviewed on: 26th February 2025

always available and friendly staff

always available and friendly staff Reviewed on: 26th February 2025

Great service

Since i joined first direct ive ben impressed with their customer service. they always answee the phone in minutes, theres always someone on the end of the live chat - very rarely are you left waiting Reviewed on: 26th February 2025

Great accessibility and very user friendly

Great accessibility and very user friendly Reviewed on: 26th February 2025

Great Customer Service!

A bank with great customer service! No call steering to navigate - simply speak to someone in seconds who will transfer you to the appropriate department to deal with your query! The £250 interest free overdraft is very handy too! Keep up the good work! Reviewed on: 26th February 2025

I was with First Direct many years ago but with bank...

I was with First Direct many years ago but with bank bribes I moved from bank to bank accumulating these bribes, but found that the services from these banks were nowhere as good as First Direct, so I have stayed with the, now into my third year and unless something happens in which I lose faith, I will now ignore any further bank bribes, just not worth it Reviewed on: 26th February 2025

First Direct are the gold standard!

First Direct are the gold standard and the rest should take a leaf out of their book. Reviewed on: 26th February 2025

Customer service is always there priceless

Customer service is always there and could class as priceless. App and tracking spending could be improved Reviewed on: 26th February 2025

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Personal Current Account
from Bank of Ireland 4.15 from 13 reviews
Current Account
from Tesco Bank 4.40 from 68 reviews
Current account
from Kroo 4.89 from 4062 reviews

There's still more to see!

first direct has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub