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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1354 reviews)

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4.69

Based on 1,354 reviews, last reviewed 16th Jun 2025

43% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Great customer service What I like the most about this bank is the customer service, I don’t think I have ever had a bad interaction over the phone. Every time I have had a ... Read more Reviewed on: 16th June 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

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About this product

first direct Current Account reviews (1354)

Review of the first direct, Current Account:

Good product and service

The product has always been good and customer service is best in class Reviewed on: 10th March 2023

It’s always easy with first direct - they are quick...

It’s always easy with first direct - they are quick to pick up the phone and helpful. I’ve yet to have a bad experience. Reviewed on: 27th February 2025

Brilliant customer service support.

Brilliant customer service support. A human to speak too no AI Reviewed on: 27th February 2025

Easy to do transfers, review transactions, access st...

Easy to do transfers, review transactions, access statements Reviewed on: 27th February 2025

Good benefit of opening a current account

If you open a current account you can have access to good rates on savings accounts. Reviewed on: 27th February 2025

I've been with First Direct for thirty years.

I've been with First Direct for thirty years. The customer service is excellent. You never have to wait to speak to someone, as your phone call is answered almost immediately. All the staff are friendly and helpful. Reviewed on: 27th February 2025

Reliable and efficient

You can speak to someone in this country any time of day Reviewed on: 27th February 2025

Great app, easy to use, good customer service.

Great app, easy to use, good customer service. Really easy to set up my account. I like that you can freeze the card on the app, just in case you lose it. Reviewed on: 26th February 2025

all good no problems so far.

all good no problems so far. i think they are simple to get in touch with and their customer service is good. Reviewed on: 26th February 2025

First direct are clearly ahead of other banks

Good customer service, good overdraft facility as standard, good rates for linked savings accounts. Don't seem to send as many annoying emails as other banks. Always helpful if you need anything from them. Used to be a pain having no branches, but neither does anyone else these days. Reviewed on: 26th February 2025

First Direct Account.

I get £250 overdraft for free which is handy when moneys tight. Reviewed on: 26th February 2025

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