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first direct: Current Account reviews

Name: Current Account
Rating: 4.71 (1425 reviews)

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4.71

Based on 1,425 reviews, last reviewed 24th Feb 2026

6100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always there when I need them Always there when I need them, I recently had my card skimmed while on holiday and had numerous fraudulent transactions made - thankfully notification... Read more Reviewed on: 24th February 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1425)

Review of the first direct, Current Account:

Great service; customer service is amazing and bank...

Great service; customer service is amazing and bank account safe and easy to use Reviewed on: 26th August 2024

A great bank that has been contactable each time we've needed them

I really think First direct are the best bank I've used . I feel they are reliable and trustworthy. Reviewed on: 12th July 2020

Excellent service

Very helpful, option to do on line or talk to someone Reviewed on: 12th July 2020

Great service

I've been banking with first direct for 20 years, never had a complaint against them in that time. excellent service Reviewed on: 12th July 2020

Great Service

15 years and one bad issue to report. I used to work for one of the big High St banks and can honestly say they were dreadful by comparison Reviewed on: 6th July 2020

Always there

Always answer and a UK call centre Reviewed on: 1st July 2020

Great service, great products

Always easy to get hold of, never had a problem with service, never been unhappy with products. Would never move! Reviewed on: 30th June 2020

Very easy and lots of options

The app in particular allows for great control over the 1st account. Very simple and easy to organise. Reviewed on: 27th June 2020

Great and flexible account

Excellent customer service and really helpful . Reviewed on: 20th June 2020

No hassle company

I have never had any hassles with them, when I switched from another provider. Sometimes, their app is a little fiddly when requesting passwords. Reviewed on: 4th June 2020

Best choice I ever made

I’ve been with first direct for about 4/5 years now & I am so happy that I made that change. Their customer service is first class. They’re banking app is quick and easy to use. I would recommend them in a heartbeat. Reviewed on: 29th May 2020

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