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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1451 reviews)

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4.73

Based on 1,451 reviews, last reviewed 25th Mar 2026

8700% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Great online banking. Great online banking. Very easy to set up. Reviewed on: 25th March 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1451)

Review of the first direct, Current Account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

Fabulous Customer Sevice

have been with first direct pretty well since it started, i have always been impressed with their customer service- it's second to none Reviewed on: 17th February 2021

Good online bank with excellent current and regular savings accounts

Very good savings interest rate with great 1st account app Reviewed on: 17th February 2021

FAST RESPONSIVE OLB.

They process everything efficiently and always answer every query, no matter how minor, patiently and diligently. They listen to you the customer and are always on your side, consistently providing excellent A1 customer service. Reviewed on: 17th February 2021

Excellent customer service and good security

We've been customers of FD almost since they started and they have always been easy to deal with, have really good apps for quick online access and have very good security - checking up when slightly out of the ordinary transactions happen. Reviewed on: 17th February 2021

Excellent customer service

Had a problem and was rectified straight away, no waiting in queues, call was answered straight away, and given a five star service as usual. Reviewed on: 2nd February 2021

Simply the Best Bank

I have been with this Bank for 30 years and have never been let down in any way. Talk to people in UK without any hold music or number options in the way. Great service. Reviewed on: 2nd February 2021

Brilliant bank

The service from this bank is fantastic. They are available 24/7 and you get straight through to a person. Never had any issues with app as it’s easy to use. Reviewed on: 22nd January 2021

Customer relations do not give a damn

After being a customer for 20 years of first direct, I will be closing my account and going elsewhere due to the lack of customer services received on a complaint. Customer relations do not care about the rude and unhelpful service. Will be raising a complaint with the financial ombudsman! Reviewed on: 10th November 2020

Best service I have ever had!

Just come off the phone after being guided with opening a new account and setting up online banking, with the most amazing kind, respectful, and patient young man called Jordan. I am 74 years old, and technology inept, but Jorden made me feel like I was the most important person on the planet! I hope everyone over 60 opening an account with First Direct, could have Jordan to set them up, he's amazing! Thank you. , Reviewed on: 10th November 2020

Never let you down

Been with them from the very beginning, always excellent customer service Reviewed on: 19th September 2020

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