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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1451 reviews)

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4.73

Based on 1,451 reviews, last reviewed 25th Mar 2026

8700% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Great online banking. Great online banking. Very easy to set up. Reviewed on: 25th March 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1451)

Review of the first direct, Current Account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

Always there

Always answer and a UK call centre Reviewed on: 1st July 2020

Great service, great products

Always easy to get hold of, never had a problem with service, never been unhappy with products. Would never move! Reviewed on: 30th June 2020

Very easy and lots of options

The app in particular allows for great control over the 1st account. Very simple and easy to organise. Reviewed on: 27th June 2020

Great and flexible account

Excellent customer service and really helpful . Reviewed on: 20th June 2020

No hassle company

I have never had any hassles with them, when I switched from another provider. Sometimes, their app is a little fiddly when requesting passwords. Reviewed on: 4th June 2020

Best choice I ever made

I’ve been with first direct for about 4/5 years now & I am so happy that I made that change. Their customer service is first class. They’re banking app is quick and easy to use. I would recommend them in a heartbeat. Reviewed on: 29th May 2020

First Direct Views

Good bank to be with - Too lenient with lending as got myself into a bit of trouble money wise Reviewed on: 24th May 2020

Were Great, Now Terrible..

Website no longer clear and security features now too complicated - Keyfob useless. Difficult to set up a new payee and equally difficult to set up a new savings account. Reviewed on: 21st May 2020

Great, simple service

Very clean website and app, telephone service is always amazing. Reviewed on: 6th May 2020

Consistently great service

There's no fuss or delay with First Direct - you phone them up and a real, live, friendly human answers the phone - no automated announcements, no selecting options, no keying in of account numbers. Just straight through to someone who can help. So simple, so effective, so brilliant I've stuck with First Direct for more than 25 years (and hopefully many more to come). Reviewed on: 5th May 2020

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