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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1454 reviews)

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4.73

Based on 1,454 reviews, last reviewed 26th Mar 2026

9000% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

First Direct are First Class I have banked with First Direct for 30 years and have never had an issue. Their customer services team/advisers are excellent and always helpful and k... Read more Reviewed on: 26th March 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1454)

Review of the first direct, Current Account:

Simple but effective

Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019

First Direct Views

Good bank to be with - Too lenient with lending as got myself into a bit of trouble money wise Reviewed on: 24th May 2020

Were Great, Now Terrible..

Website no longer clear and security features now too complicated - Keyfob useless. Difficult to set up a new payee and equally difficult to set up a new savings account. Reviewed on: 21st May 2020

Great, simple service

Very clean website and app, telephone service is always amazing. Reviewed on: 6th May 2020

Consistently great service

There's no fuss or delay with First Direct - you phone them up and a real, live, friendly human answers the phone - no automated announcements, no selecting options, no keying in of account numbers. Just straight through to someone who can help. So simple, so effective, so brilliant I've stuck with First Direct for more than 25 years (and hopefully many more to come). Reviewed on: 5th May 2020

Love my bank

After a bad experience with another bank where customer service declined over a number of years I have found this bank to be amazing. Telephone or online. Reviewed on: 30th April 2020

best phone operatives ever

great access across lots of banking platforms. Easy to navigate between different areas on the site. High level of security for on-line option. Friendliest most efficient call-centre ever. Reviewed on: 28th April 2020

Excellent customer service

Very good customer service 24 hours a day. Easy to move money around and check account with excellent ap. Reviewed on: 27th April 2020

easy to use

i find their online banking very easy to use and means in dont have to contact them very often Reviewed on: 27th April 2020

Fantastic

Amazing customer service, can always get through promptly if theres a problem. So glad I switched Reviewed on: 27th April 2020

First Direct Brilliant

First class service. easy to use account. Can always speak to a person quickly if needed. Reviewed on: 27th April 2020

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