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first direct: Current Account reviews

Name: Current Account
Rating: 4.71 (1425 reviews)

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4.71

Based on 1,425 reviews, last reviewed 24th Feb 2026

6100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always there when I need them Always there when I need them, I recently had my card skimmed while on holiday and had numerous fraudulent transactions made - thankfully notification... Read more Reviewed on: 24th February 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1425)

Review of the first direct, Current Account:

FirstDirect still doing the business in a personal way

First direct keep me informed without bombarding me relentlessly with emails and texts. They inform of product offerings, statements and interest rate changes in periodic and timely fashion. On the few occasions I need to call them on the phone their staff truly demonstrate why they have won so many customer service awards since 1989 Reviewed on: 26th February 2025

First Direct are very efficient

First Direct are very efficient, helpful, courteous and very professional when contacted. Reviewed on: 12th June 2025

Rejected for being unemployed

Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

I used to really like First Direct but they have cha...

I used to really like First Direct but they have changed their employees and they are not as helpful nor knowledgeable as they used to be. Reviewed on: 22nd April 2025

Does what it says on the tin.

Does what it says on the tin. Excellent and easy to use App and excellent customer service. Reviewed on: 18th April 2025

A banking relationship worth having!

I’ve been a first direct customer for around 30 years and have always enjoyed being a customer. It’s not that things have never gone wrong during this time, but it’s how they have dealt with the mistakes or challenges that have always demonstrated why this is an organisation that really understands customer service, and get things fixed in a way I can trust. It counts that I can rely on my bank (across all my accounts with them, not just my current account) to do the right thing, not just the minimum they can get away with. That’s a relationship worth having and one I’ve never regretted establishing back in the late 90’s. Long may it continue! Reviewed on: 18th April 2025

A must have Account.

A must have Account. Excellent performance Reviewed on: 17th April 2025

Superb service since account opened over 25 years ago

We have never had any issues with First Direct. Call centre open all hours and year round with English speakers, so no misunderstandings in translation. We've ordered cash collections with ease when we've needed larger amounts of cash for home projects. Reviewed on: 17th April 2025

I’ve been with First Direct for 40 years and they of...

I’ve been with First Direct for 40 years and they offer excellent customer service. I’ve always been very impressed with this bank. Reviewed on: 16th April 2025

First Direct - The best online bank.

Banked with First Direct for >20 years, contacted the call centres many times over the years, they always have friendly people to help you with your enquiries. Reviewed on: 16th April 2025

First For direct suppport!

24/7 support ftom friendly, helpful people you can trust! Reviewed on: 9th April 2025

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