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first direct: Current Account reviews

View other first direct products
4.71
Based on 1,425 reviews, last reviewed 24th Feb 2026
6100% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
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2%
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1%
See only 1 star reviews
3%

Latest highest rating:

5

Always there when I need them Always there when I need them, I recently had my card skimmed while on holiday and had numerous fraudulent transactions made - thankfully notification... Read more Reviewed on: 24th February 2026
Tom Case's avatar
Tom Case

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025
Martin S's avatar
Martin S
Read all reviews See your review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1425)

Review of the first direct, Current Account:

all good no problems so far.

5
all good no problems so far. i think they are simple to get in touch with and their customer service is good. Reviewed on: 26th February 2025
kirstdibby's avatar
kirstdibby

Excellent service.

5
Always answer the phone quickly which is very important for me. Reviewed on: 13th January 2019
Sue Ward's avatar
Sue Ward

Helpful staff

4
Always find staff are helpful and able to resolve queries. Reviewed on: 13th January 2019
Cprn's avatar
Cprn

Good Service and Straightforward Account

5
First Direct actually do always answer the phone with a person when you ring. No endless 'press 1 for x, press 2 for y...' automated nonsense. This does make a massive difference. Reviewed on: 12th January 2019
Vicky Buchanan's avatar
Vicky Buchanan

Best customer service

5
Always great customer service whenever you call. Reviewed on: 12th January 2019
Elisa Cartwright's avatar
Elisa Cartwright

Very good customer service.

5
Transferred to this bank with £150 cashback but been very impressed with customer service and a great app! Reviewed on: 12th January 2019
davenemmauk's avatar
davenemmauk

Best customer service

5
I've been with First Direct for 20 years and the customer service is second to none. Reviewed on: 12th January 2019
Daniel Austin's avatar
Daniel Austin

Get this Acount

5
Best account since sliced bread, also get the Regular saver Reviewed on: 12th January 2019
KrisM's avatar
KrisM

Best Banking in the World

5
If first direct made paint - it would do exactly as it said it would on the tin. Simples! Reviewed on: 12th January 2019
Neil Gent's avatar
Neil Gent

EASY TO USE

5
HAVE BANKED WITH THEM FOR YEARS AND ALWAYS HAD BRILLIANT SERVICE Reviewed on: 12th January 2019
DEB's avatar
DEB

Straightforward Banking

5
Always there when you need them, online or phone which is usually answered immediately! Reviewed on: 12th January 2019
Christine Monk's avatar
Christine Monk

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