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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1454 reviews)

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4.73

Based on 1,454 reviews, last reviewed 26th Mar 2026

9000% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

First Direct are First Class I have banked with First Direct for 30 years and have never had an issue. Their customer services team/advisers are excellent and always helpful and k... Read more Reviewed on: 26th March 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1454)

Review of the first direct, Current Account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

No 1 customer service

Painless transfer, generous bonus for joining. Great,helpful customer service, always available 365 days of the year Reviewed on: 23rd November 2018

Fantastic customer service!

Always able to help quickly and efficiently, can sort out any issues there and then over the phone, contactable any time of day - wouldn't bank with anyone else! Reviewed on: 22nd November 2018

I never want to leave!

Having knowledgeable, helpful staff to deal with enquiries makes a big difference. Still one of the best banks in the UK in my opinion. Reviewed on: 22nd November 2018

The best banking customer service!

First Direct has been fantastic at having accessible banking. Their internet service is easy to use. When you phone up the advisors are brilliantly warm and helpful. Banking can be stressful and I really appreciate that they make it as easy and unthreatening as they possibly can. Reviewed on: 22nd November 2018

First Direct

Never had to wait more than a few minutes and queriesnare always sorted quickly Reviewed on: 22nd November 2018

Good everyday banking

Free overdraft and quick to answer the phone. Reviewed on: 21st November 2018

Excellent customer service.

Cannot fault first direct for their superb customer service. When you call, you are straight through to someone in a UK call centre that is able to help. The security verification process is quick and easy, with no automated options. Reviewed on: 20th November 2018

Personal touch

Banked with first direct for many years. The main draw is the personal service you get when you call them up. They deal with all issues promptly and efficiently Reviewed on: 18th November 2018

Personal and helpful

I always get through straight away to the customer service team who are always friendly, have personality and talk to me as an individual. Reviewed on: 17th November 2018

Great service

Really great service received over the phone. Just not a fan of their banking app that doesn't show pending transactions that pretty much every other bank does. Can be quite annoying! Reviewed on: 17th November 2018

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