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first direct: Bonus Saving Account reviews

Name: Bonus Saving Account
Rating: 4.83 (40 reviews)

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4.72

Based on 40 reviews, last reviewed 2nd Mar 2025

500% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

2 star

Latest highest rating:

5

Great app and service So easy to use their app to manage everything. Customer service is amazing when needed Reviewed on: 2nd March 2025

Latest lowest rating:

1

Lowered an already low interest rate ... Lowered an already low interest rate while putting up mortgage interest. Reviewed on: 5th December 2024

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About this product

First Direct savings reviews can help you to find out more about life at First Direct. How easy is it to contact First Direct? And how friendly are they? Our First Direct savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

first direct Bonus Saving Account reviews (40)

Review of the first direct, Bonus Saving Account:

Always great

I've been a First Direct customer for many years, their customer service is tip top, staff always polite friendly professional and always understand what I'm looking for help with. They always have a great range of quality products to choose from especially on the savings front, highly recommend Reviewed on: 12th March 2024

Fantastic trustworthy service

First Direct is different to other banks, telephone and online banking 24 hours, and always very friendly staff. Reviewed on: 12th January 2022

First in line

First Direct is a bank like no other. So easy to deal with . Always helpful and not in a pushy way. Reviewed on: 14th November 2019

Always efficient and user friendly

I have banked with 1st Direct for 17 years and cannot fault it. If I need to telephone them the call is quickly answered by a person, not an automated machine. That person can usually deal with almost all queries and if I have to be transferred there is no delay. The staff are always friendly, helpful and efficient. The Internet banking site is very secure,easy to negotiate and clear to understand. The monthly saver account currently offers the best interest rate of any other bank. Reviewed on: 5th November 2019

Best bank account

everything about them is just great Reviewed on: 9th January 2019

A really good introductory offer and excellent service

5% interest for a year is untouchable. A great welcome offer for opening a new account. They are also a very well established internet bank, so have lots of experience and innovation behind them. Reviewed on: 14th December 2018

First direct provides simple but reliable service

I have been with first direct for the past two years with not even a single issue at all. They are so welcoming and easy to work with. I can always find the right products that fits my needs with them. Reviewed on: 13th December 2018

Bonus savings

This savings account is great giving a monthly bonus for not making a withdrawal during that month ! Reviewed on: 12th December 2018

highly recommend

best interest, good customer service, well designed app, security is good, can't fault this! Reviewed on: 28th November 2018

Best bank ever

Customer service is unbeatable with this bank! No call centre queues and UK staff. Reviewed on: 13th November 2018

You never know if it's a good or bad bank until something goes wrong

My bank messed up - they had inputted some details wrong about a direct debit that should have been entering my saving account, meaning I had not been saving as much as I thought. On discovering this they were fantastic at putting it right with minimal fuss and ensuring I did not lose out in any way. Super Bank - friendly staff on the phone. Reviewed on: 8th November 2018

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