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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.94 (6931 reviews)

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4.94

Based on 6,931 reviews, last reviewed 5th Mar 2026

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are really polite, welcoming helpful The staff are really polite, welcoming helpful Reviewed on: 20th February 2026

Latest lowest rating:

1

Poor Customer Service and Zero Support Very Poor Customer Service, Zero support This companies customer service is very poor, and their customer support is non existent. They continuly try ... Read more Reviewed on: 5th March 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

First Response Finance Car finance reviews (6931)

Review of the First Response Finance, Car finance:

Great experience

Very easy to setup with great customer care. Reviewed on: 13th August 2021

Fantastic customer care.

Efficient and professional, with friendly and helpful customer service. Very quick to respond to enquiries. Great value. Can't recommend highly enough. Reviewed on: 28th April 2025

Reply from First Response Finance We’re happy that we could help you Jay! Response date: 30th April 2025

Great & Positive experience

I felt listened to and not judged when I discussed my financial situation with the advisor and I got a very positive outcome at the end meaning I was able to buy a car which I needed for work and personal use too. Reviewed on: 28th April 2025

Reply from First Response Finance We’re happy that we could help you Marta! Response date: 30th April 2025

Everyone I spoke to was up to date on what was goin...

Everyone I spoke to was up to date on what was going on never had to go over and over the same questions Reviewed on: 28th April 2025

Reply from First Response Finance That's great to hear, thank you Paul! Response date: 30th April 2025

Excellent Service

Excellent service from all. Im glad to have your service. Reviewed on: 28th April 2025

Reply from First Response Finance We’re happy that we could help you Pulasthi! Response date: 30th April 2025

Breath of Fresh Air

Easy process from start to finish. had an issue with DD which was my fault but they were super helpful. Reviewed on: 28th April 2025

Reply from First Response Finance We’re happy that we could help you Ian! Response date: 30th April 2025

I’ve been with first response for 6 years and they a...

I’ve been with first response for 6 years and they are so helpful and considerate. They have helped me raise my credit score a bit and I hope the next finance I get will have a lower interest rate because of this. They were so understanding when my husband lost his job and we had change from weekly to monthly payments. I have recommended them to a few friends who were also having trouble getting car finance. All round they are a great company Reviewed on: 28th April 2025

Reply from First Response Finance We’re happy that we could help you Arlene! Response date: 30th April 2025

Real easy to deal with very straightforward and easy...

Real easy to deal with very straightforward and easy to talk to Reviewed on: 28th April 2025

Reply from First Response Finance Thank you John for the five-star review! Response date: 30th April 2025

Happy with service

Happy with the service, nice and easy to set up and make amendments Reviewed on: 28th April 2025

Reply from First Response Finance Thank you Jennifer for the five-star review! Response date: 30th April 2025

First response made the process of getting a car on...

First response made the process of getting a car on finance easy for me, especially when it was a manic time. The customer service agents I dealt with always had the answers and never made me feel like my questions were not valid. Reviewed on: 28th April 2025

Reply from First Response Finance We’re happy that we could help you Lynette! Response date: 30th April 2025

Always a pleasure to deal with FRF, quick and easy a...

Always a pleasure to deal with FRF, quick and easy answers with great comms / updates. Reviewed on: 28th April 2025

Reply from First Response Finance That's great to hear, thank you Matt! Response date: 30th April 2025

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