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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.94 (6931 reviews)

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4.94

Based on 6,931 reviews, last reviewed 5th Mar 2026

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are really polite, welcoming helpful The staff are really polite, welcoming helpful Reviewed on: 20th February 2026

Latest lowest rating:

1

Poor Customer Service and Zero Support Very Poor Customer Service, Zero support This companies customer service is very poor, and their customer support is non existent. They continuly try ... Read more Reviewed on: 5th March 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

First Response Finance Car finance reviews (6931)

Review of the First Response Finance, Car finance:

Great experience

Very easy to setup with great customer care. Reviewed on: 13th August 2021

Helpful staff and easy application process.

Used this company twice and they were helpful throughout the process Reviewed on: 28th April 2025

Reply from First Response Finance Thank you Gordon for the five-star review! Response date: 30th April 2025

Helped me to find the van I really wanted and put an...

Helped me to find the van I really wanted and put an affordable package together for me Reviewed on: 28th April 2025

Reply from First Response Finance Thank you David! We hope you're happy with your new van. Response date: 30th April 2025

Always friendly and willing to help.

Always friendly and willing to help. Helped me get a car when no one else would. Reviewed on: 28th April 2025

Reply from First Response Finance That's great to hear, thank you Glyn! Response date: 30th April 2025

Highly recommended company for finance

This is my second car with first response finance they have been excellent throughout and very helpful when I needed help with the first vehicle. Wouldn’t go to any other company and if I change my car again I would definitely go back to them for finance Reviewed on: 28th April 2025

Reply from First Response Finance It's great to see that you're a returning customer of ours Robert! We hope you're happy with your car. Response date: 30th April 2025

I have been with First Response for over 3 years now.

I have been with First Response for over 3 years now. It has been the best finance company yet and have told others to look into First response. any issues I’ve had the staff are always willing to help if it’s behind on payments or waiting a new loan. First response is quick at responding and getting back to you. I cannot fault the company as they’ve always helped me when needed and I’m happy with my payments as they are very affordable. Over all I rate first response 100%. Reviewed on: 28th April 2025

Reply from First Response Finance Thank you Stacey for the five-star review! Response date: 30th April 2025

fabulous

really helpful and understanding Reviewed on: 28th April 2025

Reply from First Response Finance Thank you Amanda for the five-star review! Response date: 30th April 2025

Sublime experience

After having had an absolute nightmare with a previous car finance agreement -from being sold a vehicle unfit for purpose and intransigence from the finance company - I was wary of entering another one but First Response have been nothing short of brilliant from the start. Clear and timely communication, a good value agreement and with courteous, knowledgeable and helpful staff on the phones, I cannot recommend First Response enough. Reviewed on: 28th April 2025

Reply from First Response Finance That's great to hear, thank you David! Response date: 30th April 2025

Very fast process and great customer service

Very fast process and great customer service Reviewed on: 28th April 2025

Reply from First Response Finance We’re happy that we could help you James! Response date: 30th April 2025

As I am on benefits they took that into account and...

As I am on benefits they took that into account and looked at my affordability. It was great to speak to a person and helped me back on the road and gave me my freedom back. Reviewed on: 28th April 2025

Reply from First Response Finance We’re happy that we could help you Jonathan! Response date: 30th April 2025

Very helpful and good to deal with would recommend t...

Very helpful and good to deal with would recommend to anyone Reviewed on: 28th April 2025

Reply from First Response Finance Thank you Desmond for the four-star review! Response date: 30th April 2025

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