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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.95 (6930 reviews)

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4.95

Based on 6,930 reviews, last reviewed 20th Feb 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are really polite, welcoming helpful The staff are really polite, welcoming helpful Reviewed on: 20th February 2026

Latest lowest rating:

1

Would not even give this place 1 star . Would not even give this place 1 star . Got a car on finance from tollbar motors from first response finance and had problems from day 1 with the car ... Read more Reviewed on: 5th February 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

First Response Finance Car finance reviews (6930)

Review of the First Response Finance, Car finance:

Great experience

Very easy to setup with great customer care. Reviewed on: 13th August 2021

First Response Finance are extremely professional an...

First Response Finance are extremely professional and reliable. The whole process was straightforward and handled with great care. The team was always polite, helpful, and quick to respond to any questions I had. I truly felt supported throughout the entire car finance process. Highly recommend their services! Reviewed on: 8th July 2025

Reply from First Response Finance Thank you! We hope you're happy with your new van/car/bike/vehicle. Response date: 11th July 2025

Lifesavers

My old car engine blew up and within a week first response had me back on the road in a new one! Reviewed on: 8th July 2025

Reply from First Response Finance Thank you, we’re happy that we could help you! Response date: 11th July 2025

Award winning company

Perfect system very helpful customer service Reviewed on: 8th July 2025

Reply from First Response Finance Thank you for the five-star review! Response date: 11th July 2025

Was offered a loan for a car when others wouldn’t as...

Was offered a loan for a car when others wouldn’t as they took the time to actually speak to me in person. Reviewed on: 8th July 2025

Reply from First Response Finance Thank you for the five-star review! Response date: 11th July 2025

Excellent experience cannot fault them will use again

Excellent experience cannot fault them will use again Reviewed on: 8th July 2025

Reply from First Response Finance We’re happy that we could help you! Response date: 11th July 2025

Professional, supportive and dedicated team always w...

Professional, supportive and dedicated team always wants to help you for the best issues, and works out the best around your needs. Reviewed on: 8th July 2025

Reply from First Response Finance We’re happy that we could help you! Response date: 11th July 2025

I have purchased a van and I had troubles only .

I have purchased a van and I had troubles only . The documents were provided as having full maintenance each ear and when I had a full check: non of the filters were changed . I wish I never chose them . Reviewed on: 8th July 2025

Reply from First Response Finance Hi, I'm really sorry to hear this! If you get in contact with our Customer Experience team they'll be able to discuss this further with you and let you know the options available - their phone number is 0115 946 6368 and their email address is [email protected]. Take care, First Response Finance. Response date: 11th July 2025

They were very helpful in changing my payment date t...

They were very helpful in changing my payment date to a later one due to change in jobs also very quick response time Reviewed on: 8th July 2025

Reply from First Response Finance We’re happy that we could help you! Response date: 11th July 2025

Helping during hard times..

When I came against a little hardship and struggled customer services had a can do attitude and went then extra mile , above and beyond if you like and could not do enough to help me so I could get back on my get regarding making payment I can’t thank thenm enough Reviewed on: 8th July 2025

Reply from First Response Finance That's great to hear, thank you! Response date: 11th July 2025

Good customer service, prompt responses.

Good customer service, prompt responses. Reviewed on: 8th July 2025

Reply from First Response Finance We’re happy that we could help you! Response date: 11th July 2025

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First Response Finance: Car finance reviews

No new 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

First Response Finance Car finance reviews (6930)

Great experience

First Response Finance are extremely professional an...

Lifesavers

Award winning company

Was offered a loan for a car when others wouldn’t as...

Excellent experience cannot fault them will use again

Professional, supportive and dedicated team always w...

I have purchased a van and I had troubles only .

They were very helpful in changing my payment date t...

Helping during hard times..

Good customer service, prompt responses.

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