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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.94 (6931 reviews)

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4.94

Based on 6,931 reviews, last reviewed 5th Mar 2026

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are really polite, welcoming helpful The staff are really polite, welcoming helpful Reviewed on: 20th February 2026

Latest lowest rating:

1

Poor Customer Service and Zero Support Very Poor Customer Service, Zero support This companies customer service is very poor, and their customer support is non existent. They continuly try ... Read more Reviewed on: 5th March 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

First Response Finance Car finance reviews (6931)

Review of the First Response Finance, Car finance:

Great experience

Very easy to setup with great customer care. Reviewed on: 13th August 2021

I receive answer fast ,the staff speak Nice

I receive answer fast ,the staff speak Nice Reviewed on: 6th June 2024

Perfect service, excellent communication and brillia...

Perfect service, excellent communication and brilliant staff. Used twice now and would go anywhere else Reviewed on: 6th June 2024

Top provider

I am a client of them for few years now and they always assisted and they were always there for me. Top. Reviewed on: 6th June 2024

No other company would help me buy my dream car unti...

No other company would help me buy my dream car untill first response. Reviewed on: 6th June 2024

Good service and easy to go though all documentation

Good service and easy to go though all documentation Reviewed on: 6th June 2024

Easy to contact.

Easy to contact. Friendly staff that couldn't do enough for me. Their hole process was finished within an hour, and it felt right from start to finish. Reviewed on: 6th June 2024

100% recommend

Interest rates are a bit high but staff are very friendly, helpful and understanding Reviewed on: 6th June 2024

Having used them previously and being the only compa...

Having used them previously and being the only company to actually talk to you about your finances and affordability I didn't hesitate to use them for a 2nd time for car finance. It gives you a chance to explain yourself which you cannot do with anybody else who just go by a computer screen credit score and wipe you off. I've also had loans from them and every department I speak to is always so helpful. There was a little error my end this time when taking the finance out but first response immediately noticed and rang me to check my first payment would be affordable and offered to move the first payment date. Excellent service cannot fault them at all. Reviewed on: 6th June 2024

Great finance company for the second time.

Great finance company for the second time. My credit isn’t great too and very helpful. Customer service are fantastic and helpful. Can’t fault anything. Very happy to help me and answer my queries. Reviewed on: 6th June 2024

Were kind to me when I lost my job during lockdown

Used them for two car loans, quite expensive credit, but other than that, very good customer service and they were very kind to me when I lost my job during lockdown in 2020. Reviewed on: 6th June 2024

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