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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.94 (6931 reviews)

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4.94

Based on 6,931 reviews, last reviewed 5th Mar 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are really polite, welcoming helpful The staff are really polite, welcoming helpful Reviewed on: 20th February 2026

Latest lowest rating:

1

Poor Customer Service and Zero Support Very Poor Customer Service, Zero support This companies customer service is very poor, and their customer support is non existent. They continuly try ... Read more Reviewed on: 5th March 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

First Response Finance Car finance reviews (6931)

Review of the First Response Finance, Car finance:

Great experience

Very easy to setup with great customer care. Reviewed on: 13th August 2021

Great people

Everything perfectly explained, very kind Reviewed on: 26th July 2022

Excellent company

Very good company and very understanding Reviewed on: 26th July 2022

The process from start to finish on both occasions that I've used first response finance as been amazing.

The staff were very helpful and friendly, the customer service was excellent, I've had no negative response from the company even when due to technical issues with my wages from employer they were great with the potential late payment. Thus I would recommend them to any family or friends seeking finance for the purpose of buying a car. Reviewed on: 26th July 2022

Quick and easy to set up

Staff helpful no problems setting up finance at all Reviewed on: 25th July 2022

Straight forward process

Staff explained process of car finance in a matter that anyone could understand. I found process very straight forward and ever question I had was answered and explained well. Staff very friendly and professional. They did not bombard with with phone calls or emails and let me go at my pace. Would recommend as they were very helpful throughout the whole process. Reviewed on: 25th July 2022

Good company.

First response finance I have used twice now. When changing vehicle they made it clear and we're efficient at dealing with my queries and handling the change over of vehicle. Would recommend. Reviewed on: 25th July 2022

Highly recommended

Iv been with first response for over t years now had to lots of car finance with them an they have always been so helpful an understanding with cj aging dates around an helping out when in times of struggle, the staff over the fone are ways so helpful iv had a really good experience with them I will be staying woth them for future car finances. Reviewed on: 25th July 2022

1st class service

I have used them, a few times, always 1st class service, and always completed very quickly. Reviewed on: 25th July 2022

Very helpful

We got new finance with them last year and within 6months our car was written off by another party (not our fault). They insurance company from third party was taking a very long time (had courtesy car for 4moths) and first response finance where patient and understanding. Giving us courtesy phone calls and helping us every step of the way. Then once insurance paid out, they successfully and quickly helped us with new finance and getting a new car Reviewed on: 25th July 2022

Really really easy to deal with.

Fast & nice & also helpful to be able to speak with. Reviewed on: 25th July 2022

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