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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.95 (6930 reviews)

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4.95

Based on 6,930 reviews, last reviewed 20th Feb 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are really polite, welcoming helpful The staff are really polite, welcoming helpful Reviewed on: 20th February 2026

Latest lowest rating:

1

Would not even give this place 1 star . Would not even give this place 1 star . Got a car on finance from tollbar motors from first response finance and had problems from day 1 with the car ... Read more Reviewed on: 5th February 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

First Response Finance Car finance reviews (6930)

Review of the First Response Finance, Car finance:

Excellent service

Really helpful for people like myself with not so great credit to get a Car on the road, made it so easy and understanding- a massive help Reviewed on: 13th August 2021

Great help , amazing company.

Great help , amazing company. They consider any circumstance. Reviewed on: 13th June 2025

Reply from First Response Finance That's great to hear, thank you Shannon! Response date: 17th June 2025

I have 2 vehicles with first response, with very rea...

I have 2 vehicles with first response, with very reasonable monthly repayments, when taking out the loan everything is fully explained to you, the whole process is easy fast and simple Reviewed on: 13th June 2025

Reply from First Response Finance It's great to see that you're a returning customer of ours Russell! We hope you're happy with your new vehicle. Response date: 17th June 2025

The customer service was topnotch From start to fini...

The customer service was topnotch From start to finish of our deal . Reviewed on: 13th June 2025

Reply from First Response Finance That's great to hear, thank you Biola! Response date: 17th June 2025

available for anyone regardless of situation

available for anyone regardless of situation Reviewed on: 13th June 2025

Reply from First Response Finance That's great to hear, thank you Carl! Response date: 17th June 2025

Easy to set up, as well as peace of mind

Easy to set up, as well as peace of mind Reviewed on: 13th June 2025

Reply from First Response Finance That's great to hear, thank you David! Response date: 17th June 2025

Friendly good excellent service.

Friendly good excellent service. Reviewed on: 13th June 2025

Reply from First Response Finance That's great to hear, thank you Jules! Response date: 17th June 2025

I as having a disability and on benefits.

I as having a disability and on benefits. Found first response to be very helpful and kind and have great systems in place for people in same situation to be able to get finance and affordable would recommend Reviewed on: 13th June 2025

Reply from First Response Finance We’re happy that we could help you Gaz! Response date: 17th June 2025

First response finance is a very friendly and help c...

First response finance is a very friendly and help company and I would recommend this company to all there are brilliant and so helpful and polite Reviewed on: 13th June 2025

Reply from First Response Finance We’re happy that we could help you Adrian! Response date: 17th June 2025

Good experience ,

Good experience , good customer service Reviewed on: 13th June 2025

Reply from First Response Finance Thank you Mohammed for the five-star review! Response date: 17th June 2025

Very expensive interest rate is through the roof

Very expensive interest rate is through the roof Reviewed on: 13th June 2025

Reply from First Response Finance Hi Sid, Thank you for taking the time to leave a review. In regard to our interest rates, we’re open and transparent about how much we charge (the APR is different for each customer), and our customers are provided with the cost of borrowing before entering into a contract with us - this way they can make an informed decision on whether to proceed with buying a vehicle through finance. If you have any questions about the APR you've been charged, our Account Management team will be able to discuss this further with you - their phone number is 0115 946 6368 and their email address is [email protected]. Take care, First Response Finance. Response date: 17th June 2025

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