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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.95 (7223 reviews)

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4.95

Based on 7,223 reviews, last reviewed 29th Apr 2026

28700% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

First class customer service and so easy to just roc... First class customer service and so easy to just rock up and pick up the car to be honest faultless, however no contact since purchasing the car even ... Read more Reviewed on: 29th April 2026

Latest lowest rating:

1

Poor Customer Service and Zero Support Very Poor Customer Service, Zero support This companies customer service is very poor, and their customer support is non existent. They continuly try ... Read more Reviewed on: 5th March 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

Awards

Best car finance provider 2025

Awarded to the car finance provider rated highest in customer reviews.

First Response Finance Car finance reviews (7223)

Review of the First Response Finance, Car finance:

I have used first response for years,no hassle and e...

I have used first response for years,no hassle and easy company to deal with Reviewed on: 6th June 2024

Great customer service

Very happy with independent finance transaction Reviewed on: 13th August 2021

Excellent service

From initial phonecall to sorting out paperwork to finally getting the keys to my vehicle. First response have excellent with there customer service and have kept me informed even after the purchase. Highly recommend Reviewed on: 13th August 2021

Excellent company

I have used this company before and had excellent service off them so went back for my latest car. They are very helpful and patient on the phone. They are courteous and very friendly and very professional. My family also use them and wouldn't use any body else. Reviewed on: 13th August 2021

Great service

Can’t fault this company ........ first class customer service Reviewed on: 13th August 2021

Brilliant service

Brilliant service from these guys every step is explained. First class care will definitely use and recommend their services again Reviewed on: 13th August 2021

Great until a problem

Great company until you have a problem with the vehicle then they are of no help at all - leave you high and Dry and become overnight mechanics Reviewed on: 13th August 2021

Excellent finance company

They always helped when I need it and have friendly staff always a pleasure to deal with Reviewed on: 13th August 2021

Perfect company to deal with

I have had no issues each time I have called FRF. I have always had a friendly call handler and they have always made sure I am satisfied before ending the call. 100% recommend Reviewed on: 13th August 2021

Good product, good service.

I didn't have the best credit rating, but I didn't have the worst and FRF just ran through my personal situation, ran the numbers and offered my a good rate that allowed me to buy a good car to get me to work and look after my family. Clear, concise and pleasant throughout, a pleasure to work with. Reviewed on: 13th August 2021

I would highly recommend

From start to finish of the Purchase of my car they was so helpful and made sure I could pay the finance and not get myself into more debt they are very helpful and they make sure they give you a reasonable offer of repayments so you can afford to pay for it Reviewed on: 13th August 2021

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