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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.88 (7816 reviews)

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4.88

Based on 7,816 reviews, last reviewed 2nd Jul 2026

42650% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

They are committed to the needs of their valued cust... They are committed to the needs of their valued customers Reviewed on: 2nd July 2026

Latest lowest rating:

2

False hope Being a customer Already and looking to upgrade, said could help then declined, same monthly payments. Reviewed on: 5th June 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

Awards

Best car finance provider 2025

Awarded to the car finance provider rated highest in customer reviews.

First Response Finance Car finance reviews (7816)

Review of the First Response Finance, Car finance:

Straight forward to get finance, great rates and hel...

Straight forward to get finance, great rates and helpful staff. Reviewed on: 2nd May 2025

Reply from First Response Finance Thank you Steven, we’re happy that we could help you! Response date: 6th May 2025

Great Company!

Great if you want to finance a car low monthly prices even help with flexibility if you get paid weekly or monthly! Reviewed on: 13th August 2021

Excellent service throughout

I unfortunately was knocked off my motorbike less than a week from receiving it, and as a result was unable to work or to make my payments after only my first scheduled one. Everyone l spoke to was extremely helpful and my account handler has been very helpful. I would definitely recommend Reviewed on: 13th August 2021

Brilliant company just when I thought there was no hope for me

This company is absolutely brilliant. I tried everywhere to get a new car but noone would accept my credit after talking with these for 10 minutes they gave me the go ahead to find a car suitable for me! I highly recommend these and are also very helpful ive had 3 upgrades with these as long as you show you can afford the repayments they will be happy to help. Reviewed on: 13th August 2021

Amazing people

Was struggle with my life n money untill first response help me n now everything is working and life is so much better Reviewed on: 13th August 2021

The best of the best!

Amazing company from start to finish! I struggled to get finance but first response trusted me and helped me out big time! I’m now building my credit score up thanks to them and i couldn’t have had a better experience! Reviewed on: 13th August 2021

Gave me a chance when no one else would

Excellent service, extremely helpful and easy. Reviewed on: 13th August 2021

Great Service and Easy

Whole process of securing the loan was done from my desk at home while working. Very easy and straightforward process. They answer any questions you have Reviewed on: 13th August 2021

Amazing Service

When obtaining my first car on finance, the advisor I dealt with was so polite, professional and helped me get the best price available. Reviewed on: 13th August 2021

Brilliant

Lovely to work with carnt do enough for you Reviewed on: 13th August 2021

Highly Recommended!

I took a car loan with First Response in 2019. One of the first things I noticed was their high level of customer service. They are easy to get through to via telephone and every query is quickly answered without the use of confusing jargon. They also have an online portal which not only provides you with all the info you need regarding your loan, ie time remaining, how much you still owe etc, but if you are buying a new car you can also add the vehicle details to your account via the portal which quickens up the finance process even more! Since 2019 my interest rate has also been reduced regularly which is a fantastic added bonus. What other company does that?? Overall, there isn't one thing I can fault them on during the 3 years I've been using them. Highly recommended to anyone who needs car finance! Reviewed on: 13th August 2021

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