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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.95 (7237 reviews)

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4.95

Based on 7,237 reviews, last reviewed 3rd May 2026

30000% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Smooth, quick and most importantly with no hidden fees Smooth, quick and most importantly with no hidden fees Reviewed on: 3rd May 2026

Latest lowest rating:

1

Poor Customer Service and Zero Support Very Poor Customer Service, Zero support This companies customer service is very poor, and their customer support is non existent. They continuly try ... Read more Reviewed on: 5th March 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

Awards

Best car finance provider 2025

Awarded to the car finance provider rated highest in customer reviews.

First Response Finance Car finance reviews (7237)

Review of the First Response Finance, Car finance:

I have used first response for years,no hassle and e...

I have used first response for years,no hassle and easy company to deal with Reviewed on: 6th June 2024

Going the extra mile

First Response finance from day one has gone over and above for me. Ensure the car was safe and road worthy, when there was a bit of concerns they dealt with it, their staff are always friendly and understanding. They go out their way to accommodate and have gone above and beyond to reach out to their customers during the pandemic to check they were okay and could afford payments. I would highly recommend this company, they are the first finance company I have dealt with where staff listen and understand every customer situation. Reviewed on: 13th August 2021

CAR FINANCE

VERY GOOD AND FRIENDLY SERVICE AND VERY QUICK Reviewed on: 13th August 2021

Great Service

I've used First Response Finance for many years, and they have always been very helpful. Last year, I needed a new car as my old one had gone to car-heaven, I called tham up to find out my options, and they sorted the finance out and provided the websites of my local dealers within minutes. 2 days later, a new car was parked outside. Can't fault them. Reviewed on: 13th August 2021

Great service and support when no other company would look at us.

Had great support from start to finish very easy and would definitely have another agreement with this firm. Reviewed on: 13th August 2021

Repeat customer

I have had 2 car finance packages off first response finance and their service has been second to none. Always there if you have a problem and provide first rate customer service. Reviewed on: 13th August 2021

Unique company, quality ,professional

I have been working with first response finance now for this past 3/4 years, what can I say, we’ll that’s start with they are so understanding very corruptive, and good to work with always that phone call away if I have any problems they are there too take care of it, do not look past this Company ⭐️⭐️⭐️⭐️⭐️ Reviewed on: 13th August 2021

Very affordable

After applying which was a very simple straight forward a quick process, I was accepted. All done in a very professional manner without issues. As well as this they are very affordable. Very happy with this and I've had no problems at all the last two years with them. Thank you 1st response finance, for helping me purchase the very much needed preferred vehicle. Reviewed on: 13th August 2021

Tremendous customer experience.

I've had loads of finance companies but this company is by far the best. I had a few issues with my car but they sorted it straight away. Every call was answered quickly, any call backs from them were made, every single time I spoke to them they were lovely. They would call me on any updates every time and they really do look after their customers. I've still to put in an email to say thank you for their help I've just not had any free time. I really appreciate all the hard work and friendly customer service you provided. Thank you. Reviewed on: 13th August 2021

Brilliant fast and easy

Brilliantly fast amazing and effortless experience from a customer perspective. Very polite staff who made everything clear and explained each step. Absolutely brilliant Reviewed on: 13th August 2021

Amazing Service

I have been with first response twice now. The first time they were fantastic and were very supportive when I accidentally wrote my car off. Not only were they practical with my needs but having advisers who took the time to be empathetic and compassionate with my situation really helped too. Unfortunately I had started new employment and therefore couldn’t renew my finance but I later went back with them and again, they were incredible and the whole process was very easy and hassle free. They even offered me £100 towards my new vehicle. Overall, I am very happy with the customer service and processes with First Response Finance and would recommend them to everyone! Reviewed on: 13th August 2021

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