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Geoffrey Insurance: Car insurance reviews

Name: Car insurance
Rating: 4.6 (297 reviews)

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4.11

Based on 297 reviews, last reviewed 19th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

85%

3 star

Latest highest rating:

5

THEY ARE VERY EASY TO WORK WITH, EVERYTHING IS LAID... THEY ARE VERY EASY TO WORK WITH, EVERYTHING IS LAID OUT CLEARLY AND EXTREMELY GOOD VALUE FOR MONEY Reviewed on: 5th September 2025

Latest lowest rating:

1

Price given £477.91 money taken £753.37 My renewed policy price was £477.91 so after a claim for hitting a monkjack I thought the price wasn’t too bad so agreed to pay it off in one lump sum... Read more Reviewed on: 19th February 2026

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About this product

Geoffrey Insurance provide car insurance policies for UK drivers.

You can choose optional extras including legal expenses, breakdown cover, keycare and guaranteed replacement car cover to increase your protection. Geoffrey Insurance offer a free courtesy car for comprehensive cover.

Geoffrey Insurance reviews help you find out what it’s like to be a customer. If you’ve used Geoffrey Insurance before, you can also leave a review and share your experience.

Geoffrey Insurance Car insurance reviews (297)

Review of the Geoffrey Insurance, Car insurance:

Absolutely disgusted Unprofessional

Absolutely disgusted. I had an email and text from this company saying that I owe them this months payment for my car insurance plus at £20.00 fee due to the return direct debit. I told them two weeks from today's date to change my banking details which I assumed she did over the phone. Spoken to someone on the live chat box on the website and a lady named Julie was rude beyond words. So I stopped the chat and copied and pasted it for safe keeping and rang them up instead. this other useless foul mouthed woman the situation and she comes back and tells me that there is nothing mentioned on there system to say that I rang up. So basically I was called a liar twice, Once from Julie in live chat and this woman on the phone. She said that she will speak to her manager and see if they can wave the £20.00 yet to come back and said that her manager will not allow to wave the fee. I said it is not my fault your staff cannot do there job right. She kept on saying we need your monthly payment and the late payment fee or your insurance will be cancelled. I then continued saying, it was not my fault and all she was doing was over talking without allowing me to speak so I did the same and said, cancel my insurance, then she said, for me to cancel your insurance we need full payment and the 20.00 direct debit which came back and plus they will charge me £60.00 plus to cancel the insurance. First of all she said that if I do not pay the whole lot it will be cancelled, then she says they cant cancel it unless I pay for the monthly instalment and the late payment fee, work that one out. So thick it's unreal. So I continued to say, cancel my insurance and she kept saying we can't cancel your insurance bla bla bla. She would not let me talk and all she could so was over talking on top of me. This is not how you treat customers and all my years of having car insurance which is 28 years now, I have never came across such disgusting car insurance in my entire driving career. I would stay away and I will also contact trading standards which I have recorded the chat and copied the chat also I had with this so called Julie on there website chat box. Reviewed on: 18th January 2023

Hassle free

Every year, a hassle free, friendly renewal Reviewed on: 29th August 2018

Happy so far

The only time that you get a true reflection of customer service is when you unfortunately have to make a claim and this has not , and hopefully will not happen to us. Reviewed on: 29th August 2018

Excellent service

Really helpful and understanding Reviewed on: 29th August 2018

TRUE LOYALTY TO CUSTOMERS

The ethos of the company is to reward existing customers with lower premiums than new customers very rarely found these days but must end in lower management expenses as customer retention is assured. Also very competitive premiums. Had to make a claim last year and this was carried out without fuss to my satisfaction. Reviewed on: 29th August 2018

Affordable and uncomplicated motor insurance.

I haven't had to make a claim or use breakdown service but Geoffrey Insurance offers a very competitive rate and is easy to arrange on line. Reviewed on: 29th August 2018

Car insurance made easy

I have just renewed my car insurance with Geoffrey Insurance as they very competitive on price & services that were offered as part of the package, this put them above others in the market place that were not so competitive. The whole process was very easy & simple, along with the amazing customer service that I received during the process. Reviewed on: 29th August 2018

Geoffrey Genius

Assessed my needs quickly and efficiently and the process didn't keep me on the phone too long Reviewed on: 29th August 2018

Fast efficient service and good value

I insure my car with Geoffrey and I find their service fast and friendly Reviewed on: 29th August 2018

good customer service

fast response for insurance request Reviewed on: 29th August 2018

Great service

Very good service from helpful staff Reviewed on: 29th August 2018

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