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Geoffrey Insurance: Car insurance reviews

Name: Car insurance
Rating: 4.6 (297 reviews)

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4.11

Based on 297 reviews, last reviewed 19th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

85%

3 star

Latest highest rating:

5

THEY ARE VERY EASY TO WORK WITH, EVERYTHING IS LAID... THEY ARE VERY EASY TO WORK WITH, EVERYTHING IS LAID OUT CLEARLY AND EXTREMELY GOOD VALUE FOR MONEY Reviewed on: 5th September 2025

Latest lowest rating:

1

Price given £477.91 money taken £753.37 My renewed policy price was £477.91 so after a claim for hitting a monkjack I thought the price wasn’t too bad so agreed to pay it off in one lump sum... Read more Reviewed on: 19th February 2026

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About this product

Geoffrey Insurance provide car insurance policies for UK drivers.

You can choose optional extras including legal expenses, breakdown cover, keycare and guaranteed replacement car cover to increase your protection. Geoffrey Insurance offer a free courtesy car for comprehensive cover.

Geoffrey Insurance reviews help you find out what it’s like to be a customer. If you’ve used Geoffrey Insurance before, you can also leave a review and share your experience.

Geoffrey Insurance Car insurance reviews (297)

Review of the Geoffrey Insurance, Car insurance:

Absolutely disgusted Unprofessional

Absolutely disgusted. I had an email and text from this company saying that I owe them this months payment for my car insurance plus at £20.00 fee due to the return direct debit. I told them two weeks from today's date to change my banking details which I assumed she did over the phone. Spoken to someone on the live chat box on the website and a lady named Julie was rude beyond words. So I stopped the chat and copied and pasted it for safe keeping and rang them up instead. this other useless foul mouthed woman the situation and she comes back and tells me that there is nothing mentioned on there system to say that I rang up. So basically I was called a liar twice, Once from Julie in live chat and this woman on the phone. She said that she will speak to her manager and see if they can wave the £20.00 yet to come back and said that her manager will not allow to wave the fee. I said it is not my fault your staff cannot do there job right. She kept on saying we need your monthly payment and the late payment fee or your insurance will be cancelled. I then continued saying, it was not my fault and all she was doing was over talking without allowing me to speak so I did the same and said, cancel my insurance, then she said, for me to cancel your insurance we need full payment and the 20.00 direct debit which came back and plus they will charge me £60.00 plus to cancel the insurance. First of all she said that if I do not pay the whole lot it will be cancelled, then she says they cant cancel it unless I pay for the monthly instalment and the late payment fee, work that one out. So thick it's unreal. So I continued to say, cancel my insurance and she kept saying we can't cancel your insurance bla bla bla. She would not let me talk and all she could so was over talking on top of me. This is not how you treat customers and all my years of having car insurance which is 28 years now, I have never came across such disgusting car insurance in my entire driving career. I would stay away and I will also contact trading standards which I have recorded the chat and copied the chat also I had with this so called Julie on there website chat box. Reviewed on: 18th January 2023

Adequate for our needs.

Very easy and friendly service. We had no problem using the website and good prices too. Reviewed on: 29th August 2018

Friendly

The staff are very friendly and helpful, carefully explaining the options available to enable you to make a confident decision Reviewed on: 29th August 2018

Courteous and competative

I have insureed my car through Geoffrey Insurance for a few years. They are always really helpful and offer a competative product. Reviewed on: 29th August 2018

Happy days

Very easy to use company with well trained personnel. They even made changing cars midway through the policy a simple, easy process. Excellent Reviewed on: 29th August 2018

Geoffrey Insurance stand the friends and family test!

My family is all to me and I would recommend Geoffrey Insurance (GI) to them with great confidence as GI has always taken care of me providing an efficient, easy to access and value for money service. Reviewed on: 29th August 2018

Customer for years! Highly recommend

I have been a customer for years now. I wouldn't go anywhere else. Always get the best deal with Geoffrey and the staff are always helpful. Highly recommend! Thank you to everyone involved at Geoffrey Insurance. All the best Reviewed on: 29th August 2018

Ouick and to the point

So far I have not had any problems with this insurance company. Reviewed on: 29th August 2018

Great service

Always get straight through to a human on the phone! Very helpful and friendly Reviewed on: 29th August 2018

Longterm customer very happy

I’m a longterm customer who is very happy, rarely has my insurance increases but when it has it’s been minimal. Very happy with my service and would and have recommended to friends and family. Reviewed on: 29th August 2018

Fantastic to deal with

No hassle insurance with good prices. Reviewed on: 29th August 2018

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