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Geoffrey Insurance: Car insurance reviews

Name: Car insurance
Rating: 4.11 (297 reviews)

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4.11

Based on 297 reviews, last reviewed 19th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

85%

3 star

Latest highest rating:

5

THEY ARE VERY EASY TO WORK WITH, EVERYTHING IS LAID... THEY ARE VERY EASY TO WORK WITH, EVERYTHING IS LAID OUT CLEARLY AND EXTREMELY GOOD VALUE FOR MONEY Reviewed on: 5th September 2025

Latest lowest rating:

1

Price given £477.91 money taken £753.37 My renewed policy price was £477.91 so after a claim for hitting a monkjack I thought the price wasn’t too bad so agreed to pay it off in one lump sum... Read more Reviewed on: 19th February 2026

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About this product

Geoffrey Insurance provide car insurance policies for UK drivers.

You can choose optional extras including legal expenses, breakdown cover, keycare and guaranteed replacement car cover to increase your protection. Geoffrey Insurance offer a free courtesy car for comprehensive cover.

Geoffrey Insurance reviews help you find out what it’s like to be a customer. If you’ve used Geoffrey Insurance before, you can also leave a review and share your experience.

Geoffrey Insurance Car insurance reviews (297)

Review of the Geoffrey Insurance, Car insurance:

Absolutely disgusted Unprofessional

Absolutely disgusted. I had an email and text from this company saying that I owe them this months payment for my car insurance plus at £20.00 fee due to the return direct debit. I told them two weeks from today's date to change my banking details which I assumed she did over the phone. Spoken to someone on the live chat box on the website and a lady named Julie was rude beyond words. So I stopped the chat and copied and pasted it for safe keeping and rang them up instead. this other useless foul mouthed woman the situation and she comes back and tells me that there is nothing mentioned on there system to say that I rang up. So basically I was called a liar twice, Once from Julie in live chat and this woman on the phone. She said that she will speak to her manager and see if they can wave the £20.00 yet to come back and said that her manager will not allow to wave the fee. I said it is not my fault your staff cannot do there job right. She kept on saying we need your monthly payment and the late payment fee or your insurance will be cancelled. I then continued saying, it was not my fault and all she was doing was over talking without allowing me to speak so I did the same and said, cancel my insurance, then she said, for me to cancel your insurance we need full payment and the 20.00 direct debit which came back and plus they will charge me £60.00 plus to cancel the insurance. First of all she said that if I do not pay the whole lot it will be cancelled, then she says they cant cancel it unless I pay for the monthly instalment and the late payment fee, work that one out. So thick it's unreal. So I continued to say, cancel my insurance and she kept saying we can't cancel your insurance bla bla bla. She would not let me talk and all she could so was over talking on top of me. This is not how you treat customers and all my years of having car insurance which is 28 years now, I have never came across such disgusting car insurance in my entire driving career. I would stay away and I will also contact trading standards which I have recorded the chat and copied the chat also I had with this so called Julie on there website chat box. Reviewed on: 18th January 2023

5* Company!

Had my claim delt with quickly and efficiently, they are the best value for money car insurance I've ever had. Reviewed on: 22nd August 2018

An insurance company with a heart, combined with excellent customer service.

We have been a customer of Geoffrey Insurance for a long time, not just because of their competitive quotes but because we feel valued as a customer, they demonstrate a caring company attitude to their customers. Reviewed on: 22nd August 2018

Unbelievable customer service!

It's been great to speak to staff on the phone and get answers or things sorted with no problem, I have been recommending Geoffrey as it's the best service I've had so far! Reviewed on: 22nd August 2018

Excellent Company

Have been a customer of this company now for over three years and would highly recommend them to all my family and friends. Superb attention to every aspect of their business. Very impressed with the staffs knowledge and their kindness. Thank you Geoffrey Insurance and sincerely hope you get the reward that you deserve. Five stars from me. Marjorie Parry. Reviewed on: 22nd August 2018

Friendly and good value

I took out insurance for my husband and found it to be good value. He passed away earlier this year so I had to change the policy into my name. This was done with no hassle and a friendly tone. Reviewed on: 22nd August 2018

Great Product

Top customer service Great value for money and really friendly staff. Reviewed on: 22nd August 2018

excellent communication

Excellent communication and assistance from Geoffrey Insurance company via emails and telephone. Really pleased with their support and guidance. Reviewed on: 22nd August 2018

A easy online site to manuover

I found Geoffrey ins on a online site while I was searching for car insurance and with competitive prices and easy to follow site it wasn’t long before myself and my wife had new policy’s with Geoffrey insurance so next time your looking for car or bike insurance give them a go , you won’t be disappointed. Reviewed on: 22nd August 2018

Happy customer .

I'm happy with the excellent service I get from Geoffrey insurance...great price quotes and very helpful customer service . Reviewed on: 22nd August 2018

Easy Insurance

It was so way to get a quote online then I chose to speak to an adviser to make sure I was getting the best cover for me, personal service and knowledge staff Reviewed on: 22nd August 2018

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