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Go Girl: Car insurance reviews

Name: Car insurance
Rating: 2.2 (136 reviews)

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2.08

Based on 136 reviews, last reviewed 8th Oct 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

24%

65%

Latest highest rating:

5

Great value insurance Car insurance for me and my learner driver Son was great value and their website was easy to use. I haven’t had to make a claim Reviewed on: 23rd August 2024

Latest lowest rating:

1

This company is an absolute JOKE. This company is an absolute JOKE. Been with them for almost two years. They have no consideration for their clients. Have left me stranded for over a ... Read more Reviewed on: 8th October 2025

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About this product

Go Girl offers car insurance to UK drivers.

Go Girl comprehensive car insurance cover offers up to £200 if your handbag is stolen, personal possessions cover and a courtesy car if yours has to be repaired following an accident. Go Girl car insurance also covers up to £100 to replace your child car seat.

Go Girl car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Go Girl before, you can also leave a review and share your experience.

Go Girl Car insurance reviews (136)

Review of the Go Girl, Car insurance:

Appalling service and very unethical

Copy of email sent to MD says it all really Subject: Complaint Re Policy Number 00-0WKX2 3PC01 Go Girl Dear Mr Carter, I am writing to complain about the unacceptable business practices your company has and more seriously the rude and patronising female Manager called Jamie in your Romford Customer Service Office. My wife took out a policy with you only today, in fact less than 12 hours ago and at the time as we have both been subject to identify fraud we selected that we were not prepared to provide our driving licence details which your system accepted. 2 hours ago we received an email asking us to provide those details which we are not prepared to do for the advised reason so rang to cancel the policy. Here the problems and totally unacceptable behaviour of the person we spoke to dwarves even the sharp and unethical business practices your company and I think it would be of great benefit if the call was downloaded and listened too and Jamie advised that as a manager her behaviour was patronising and unprofessional and does your companies already shabby reputation no favours. When advised that I was not prepared to provide my driving licence details she advised I could cancel and that there would be an administration fee. When I challenged that how could this be the case as the policy was less than 12 hours old and you had failed to honour the quote that was accepted after we had refused to provide our driving licence details she then continued to talk over me without even listening to what I was trying to say. You will here from the call Just how unacceptable that call was and it was only when I requested to speak to a manager did she advise she was one and that no I couldn’t speak to anybody else. You will hear from her voice she is cocky, rude and patronising which I know the Financial Ombudsman takes a dim view of and if she is actually a manager and you condone her behaviour I can’t think that your attempt to list on the stock exchange is going to go well if customers are still subjected to the type of behaviour she has just shown to me. I request that you refund me in full and also refund the administrative fee that Jamie insisted that we pay without listening to what we had to say and for the absolutely shocking customer service that she provided. If the fees in full are not refunded nor do you address my complaint against the false information that you provided that my driving licence details would not have to be provided when the policy was being taken out via the Internet I will take my complaint to the Financial Ombudsman Service where I will seek further compensation to cover my costs and time which I will invoice you for at the rate of £100 plus vat per hour. So far this evening I have spent over 1 hour on this matter when I have better and more important things to do but as a gesture of goodwill on my part I will not charge you for but rest assured further communication caused by your failure to deal with this matter will be charged at the advised rate. I also wish to have a written apology for the absolutely shocking way I was spoken to and constantly talked over by Jamie the Manager and an assurance that your online service will be clearer that if a driver does not want to provide their drivers licence and you accept that at the time of purchase it cannot be changed at a later date. I am aware that you have up to 8 weeks in which to respond to this complaint but as a courtesy I will expect an acknowledgement of my complaint within 2 working days and an estimated time as to when any response to my complaints will be received. Yours sincerely Reviewed on: 16th November 2017

Never answers phone

I requested someone call me because no answer I waited on phone 2 hours ! Reviewed on: 7th July 2023

Reply from Go Girl Hi Melis, sorry to hear you haven't received a call back yet. Would you be able to email your request to [email protected] instead so we can assist you further? Kind Regards. Response date: 7th July 2023

Customer service worsening

Used to be reasonably happy with the service but now finding it almost impossible to speak to anyone about renewing. So disappointing! Reviewed on: 30th May 2023

Reply from Go Girl Hi Gower, our apologies for the issues you've faced trying to get hold of customer services regarding your renewal. Please email your Policy/Certificate Number to [email protected] so we can assist you further. Kind Regards. Response date: 2nd June 2023

How do you contact these people?

I'm trying to renew a policy and you just can't get through to them on the phone or by email. I'm now worrying they would be useless in an emergency? What's happening Go Girl? Reviewed on: 30th May 2023

Reply from Go Girl Hi Elizabeth, I'm sorry to hear you're having issues getting through to us. Would you be able to email your request to [email protected] so we can assist you further? Kind Regards. Response date: 2nd June 2023

Impossible to Contact

I've spent ages on the phone trying to speak to someone from Go Girl about my car insurance, but they don't answer the phone. Being able to speak to someone quickly and easily is the most basic requirement of an insurance company, and Go Girl fail completely. I won't be renewing my car insurance with them, as clearly they don't value or care for their customers. Reviewed on: 18th May 2023

Reply from Go Girl Hi Simon, we're sorry to see this review and hear how you've been unable to contact us. If you haven't been able to resolve your issue yet, please email your request along with your Policy/Certificate Number to [email protected] so we can assist you further. Kind Regards. Response date: 19th May 2023

7 days and still no response

I have been ringing and emailing as I am changing my car and cannot get through to anyone. Customer service is none exsistant god help you if you need to ring to make a claim AVOID AT ALL COSTS Reviewed on: 16th May 2023

Reply from Go Girl Hi Sarah, we're sorry to see this review. If you still haven't been able to speak with someone, please email your Policy/Certificate number to [email protected] so we can assist you further. Kind Regards. Response date: 17th May 2023

Awful customer service

Trying to contact them as my son has passed his test and needs to drive so we need to amend the insurance we have with Go Girl. I have phoned over the previous 3 days, on hold over 5 hours! No reply! Reviewed on: 29th April 2023

Reply from Go Girl Hi Georgie, I'm sorry to hear you're having issues getting hold of us to discuss the amendment to your policy. If you still haven't been able to discuss this, please email your Policy/Certificate Number to [email protected] so we can assist you further. Kind Regards. Response date: 2nd May 2023

Poorest customer service ever

I contacted this company to upgrade insurance having passed test. It was urgent that I could drive . On the first day I held on for 2 hours with no response and no notification of where I was in the queue. I repeated this on subsequent days. I emailed the company to get a reply that they would in touch within 72 hours. I eventually got the phone answered only to be told staff were on a break and to call back!!! I tried again but gave up and bought insurance from a company who were professional answered phones and even called me. Yesterday I phoned first thing at 8am and got to speak to someone and cancelled the insurance with gogirl. This is without doubt the worst company I have ever dealt with and I will tell everyone I know about my experience. Their response to the many complaints made is poor as well asking for people to be in touch with their policy details to which they won’t respond. I would give no stars if I could. They have zero concern for their customers. Reviewed on: 6th April 2023

Reply from Go Girl Hi Christine, we're sorry to hear of the experience you've had in relation to customer services which has led to you leaving us. These comments will be passed on for review. Kind Regards. Response date: 12th April 2023

Just awful

New car insurance policy - within 7 days I received a text and an email saying that my policy would be cancelled in 7 days. No explanation. Tried calling and, as with other customers, nobody answered the phone after being on hold for almost an hour. I tried to call the parent company, Sabre, with the same result. I have emailed so we'll see what happens. This company definitely takes the prize for being the worst I've ever dealt with! Reviewed on: 6th April 2023

Reply from Go Girl Hi, Would you be able to email your Policy/Certificate number to [email protected] so we can attempt to investigate this matter further for you? Kind Regards. Response date: 6th April 2023

Worse experience ever with an insurance company

What an absolute joke your company is. You do realise you have to deal with customers as an insurance company ? Was waiting on the phone for an hour before someone answered to be told you were too busy to take my call so you would call me back this afternoon. I said I really need to sort my insurance out as a matter of urgency so are you definitely going to call back to which you replied yes !! Have a guess what didn't happen. That's right no call. Never have I dealt with such bad service and I've been a virgin media customer. Sorry to say I definitely won't be renewing my cover and if I get no joy tomorrow I'll be contacting the ombudsman as your not fit to run an insurance company Reviewed on: 5th April 2023

Reply from Go Girl Hi Gordon, I'm sorry to hear of your experience in relation to customer services. Would you be able to email your Policy/Certificate Number to [email protected] so we can assist you further? Kind Regards. Response date: 6th April 2023

Never answer phones,

Avoid this company, I keep trying to ring their customer services and they never pick up. Reviewed on: 18th February 2023

Reply from Go Girl Hi Anthony, we're sorry to see this review. If you still haven't been able to speak to an agent regarding your request, would you be able to email your Policy/Certificate Number to [email protected]? Kind Regards. Response date: 20th February 2023

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