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Go Girl: Car insurance reviews

Name: Car insurance
Rating: 2.2 (136 reviews)

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2.07

Based on 136 reviews, last reviewed 8th Oct 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

24%

65%

Latest highest rating:

5

Great value insurance Car insurance for me and my learner driver Son was great value and their website was easy to use. I haven’t had to make a claim Reviewed on: 23rd August 2024

Latest lowest rating:

1

This company is an absolute JOKE. This company is an absolute JOKE. Been with them for almost two years. They have no consideration for their clients. Have left me stranded for over a ... Read more Reviewed on: 8th October 2025

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About this product

Go Girl offers car insurance to UK drivers.

Go Girl comprehensive car insurance cover offers up to £200 if your handbag is stolen, personal possessions cover and a courtesy car if yours has to be repaired following an accident. Go Girl car insurance also covers up to £100 to replace your child car seat.

Go Girl car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Go Girl before, you can also leave a review and share your experience.

Go Girl Car insurance reviews (136)

Review of the Go Girl, Car insurance:

'Computer says NO"

Go Girl Insurance, or should I say ‘the computer says NO’ company!? I had my first years renewal quote through of £383.90. My policy expired at midnight and therefore I called (the Sunday morning) to renew my policy but was told that it now my policy had expired (11hrs ago) I had to apply for a quote again but could only do this online, so I did. The new quote was now £655.60 WOW a massive £271.70 increase. I phone customer service to see if they could help with the cost but was told the system didn’t allow this ‘computer says NO” and I would have to pay £655.60. No where in the renewal email did it state that the quote would expire once the policy ran out and this wa the very next morning but I was told by customer services at Go Girl (‘computer says NO’) that ‘this was obvious’… not to me it wasn’t. I now face paying an extra £271.70 for renewing my policy or starting a new policy 11hrs after it expired…RIP OFF!!! Anyway they did me a HUGE favour as I went to Sheilas wheels and got cover for £257.53, massive £398.07 cheaper for the year. So thanks GOGIRL (‘computer says NO”) for being so UNHELPFUL and so INSULTING during our dealings with each other…NEVER AGAIN. My advice DO NOT USE GO GIRL INSURANCE! Reviewed on: 12th March 2017

Don't answer phone

Tried ringing twice after passing test both lasted 30 minutes trying to get through possibly time to change insurance immediately Reviewed on: 30th January 2023

Reply from Go Girl Hi Charlie, I'm sorry to hear you're having issues getting hold of someone. If you still haven't managed to resolve your query, can I ask that you please email your Policy/Certificate Number to [email protected]? Thanks. Response date: 1st February 2023

50-60 years of potential custom lost over £52 admin fee.

It’s a shame I could not get an answer or help via the phone for hours to update my details or am unable to amend my current docs online. I was sat waiting to be connected to a representative for ages as I need to make a change to my policy. It was taken out only Monday night (2nd Jan). My daughter (new driver) has roughly 50-60 years of driving ahead of her and will require an insurer to cover her for this. For the sake of £52.00 admin fee to amend a document you lost this customer! 50 odd years of insurance cover is rather a lot of money to lose over a quick £52 gain. Your customer service has been somewhat dire! Happily paid the £48.00 fee to cancel. The driver and I WILL be informing all her 17–18-year-old friends who are currently in the process of getting licences and everyone else we feel needs to know about your ridiculous fees. That’s much more money GoGirl will now lose. Reviewed on: 6th January 2023

Reply from Go Girl Hi Dave, we are sorry to hear you have had difficulties contacting us and that you're unhappy with the customer service received. If there is anything you would like us to investigate further, please email the Policy/Certificate Number along with your issue to [email protected]. Kind Regards. Response date: 9th January 2023

Thieves

Took out car insurance for my daughter but cancelled within half an hour of doing so as I realised the policy was not sufficient. Website sated there is a 14 day colling off period and the policy was not due to start for another 6 days. They eventually refunded me some of the money but "kept £45.00 as a cancellation fee. Now having to take legal action to try and get this back. Reviewed on: 13th September 2022

Reply from Go Girl Hi Martin, We are sorry to see this review and hear you are unhappy with the charges to cancel your policy. If you would like us to look into this further, please email [email protected]. Kind Regards. Response date: 13th September 2022

Fantastic

Great car insurance for a new driver. Affordable without a black box Reviewed on: 15th August 2022

Really helpful and fast service

My car was written off 2 years ago and I was covered by go girl. They offered a cheaper premium than anyone else and we’re extremely helpful with my claim. It was dealt with quickly and after I was informed my car would be written off I received the money quickly too, the amount was much more than I had expected. Reviewed on: 13th August 2022

Avoid

Avoid they try anything to up an already expensive premium if you need to change any details. Daughter student and when said she finished college tried up the insurance baring mind she is only a named driver on a policy with policy holder with full no claims another 1000 avoid. Reviewed on: 12th July 2022

Reply from Go Girl Hi Jasmina. We are sorry to see this review. If you would like us to investigate further, please email your Policy/Certificate Number to [email protected] . Kind Regards. Response date: 13th July 2022

poor customer service and ripping off young drivers

They called up to request a further 74.28 including a 24 pound admin fee because we forgot about a windscreen claim on her car. As far as i could see there is NO mention of the windscreen being a reportable claim. Such a ripoff company, as soon as the insurance is over we will NEVER use them again and i will inform as many people on my social media as i can not to use them. Disappointed to say the least. Reviewed on: 16th June 2022

Reply from Go Girl Hi Alan, we are sorry to see this review. Unfortunately we do rate on Windscreen Claims as we would any other type of incident and this should have been made clear to you when taking the policy out. If you would like us to investigate further, please email your Policy/Certificate Number to [email protected] . Kind Regards. Response date: 17th June 2022

Hidden costs and poor service

I was very disappointed with Go Girl insurance. Their communication is poor and they loaded extra costs on my policy. I certainly wouldn't recommend... Reviewed on: 25th May 2022

Reply from Go Girl Hi JonW we are sorry to see this review and hear of your dissatisfaction with the service you received. If possible, would you be able to email your Policy/Certificate Number to us at [email protected] so we can look into this for you? Kind Regards. Response date: 25th May 2022

appalling service

Truly poor service cant get through, waiting 30- 40 mins just to ask a question. they are owned by sabre insurance, they are as bad. avoid if you can. Reviewed on: 25th April 2022

Reply from Go Girl Hi John, we are sorry to see this review and the issue you had trying to get in contact with us. If you have a policy with ourselves, would you be able to email your Policy Number along with the issue you are having to [email protected] so we can look into this further for you? Kind Regards. Response date: 5th May 2022

Inhuman

Insured a small car for my two sons to pass for 3500a year and said ok , it’s a risk . The eldest passed and when I notified them they added 1500 to the policy stating that he is higher risk now Reviewed on: 5th February 2022

Reply from Go Girl Hi Dulinszky, I am sorry to see this review. Would you be able to email your policy number to [email protected] so we can look into this further? Kind Regards. Response date: 17th February 2022

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