Smart Money People Logo
Share this page
Link copied

Go Girl: Car insurance reviews

View other Go Girl products
2.08
Based on 135 reviews, last reviewed 25th Jun 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
24%
See only 4 star reviews
4%
See only 3 star reviews
3%
See only 2 star reviews
4%
See only 1 star reviews
65%

Latest highest rating:

5

Great value insurance Car insurance for me and my learner driver Son was great value and their website was easy to use. I haven’t had to make a claim Reviewed on: 23rd August 2024
Tracey Mohabir's avatar
Tracey Mohabir

Latest lowest rating:

1

Avoid at all costs Reading the other reviews here resonates with my case and I wish I had read the, before I took out my insurance. My son was insured as a provisional d... Read more Reviewed on: 25th June 2025
Sam m's avatar
Sam m
Read all reviews Write a review

About this product

Go Girl offers car insurance to UK drivers.

Go Girl comprehensive car insurance cover offers up to £200 if your handbag is stolen, personal possessions cover and a courtesy car if yours has to be repaired following an accident. Go Girl car insurance also covers up to £100 to replace your child car seat.

Go Girl car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Go Girl before, you can also leave a review and share your experience.

Review Go Girl: Car insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Go Girl Car insurance reviews (135)

Claim

1
To whom it may concern, I have just been speaking to one of your employee's over the phone regarding a claim for an incident which occurred on the 01.08.16, The gentlemen whom I spoke to gave me the name of Akeem which may be a fake name, is a useless member of staff who is probably sitting on his arse not knowing what he is doing at all. He may be new or something but he is the rudest person ive ever spoken to and im an estate agent who knows well, customer service is key! This is the 1st complaint I have ever made in my life and may it be the last but I cant sit here and think that this 'Akeem' is going to be speaking to other customers in the same way. So, I called for an update which I have been doing for the past 2weeks. He asked if I was the owner of the vehicle. I said no but I was the driver of the incident and I have been it touch several times, could you just put me through to claims please. he said he cannot out me through because im not the main driver????? he then said he couldn't give out any information without speaking to the main driver first??? Once I realised he didn't know very well what he was talking about, I explained I had been in touch several times and if he could put me through to claims or another colleague. he refused and refused. I asked to speak to a manager which he said I could and If I wanted to leave a complaint to leave it on here? This employee is a joke. I demanded he gave me the managers name and after a while he gave me a name: April. That's all he said. no Miss, no Mr nothing. just goes to show his level of professionalism. I asked to speak to Miss April which he said straight away, she isn't available can you hold the line. So he asked me to hold the line before asking the manager if they can take a call and then I don't understand why he wanted to put me on hold? Was he going to keep me on hold? I don't know if he was giving me fake names but I hanged up and called again and was finally put through to a more professional member of staff called: Jay Martin in claims. This gentlemen was top notch, he knew what he needed to ask, wasn't stupid & gave me all the information which I requested and even offered more help! This AKEEM dude should become his apprentice. Only after 3mins of Jay's time, I got more information than I needed and I was put through to the correct person Arron, who was dealing with my case. Both Arron and Jay are suburb and in no way was they as rude. I still havnt got to the point as to why AKEEM was being the way he was. Woke up on the wrong side of the bed? Or mummy didn't make him lunch? Anyway, Im sure you record your calls? As I keep hearing it when im on hold.. So this goes to the manager who I suppose is a women: Miss April, can you please sort out this 'human' and fire his arse because if I ever call and he answers the phone, I will be taking further action. There is no way I pay for insurance and get spoken to the way I did. Call was made on the 15.08.16 at 12:15pm and this situation lasted 11mins. I advise you hear the call and take further action. To be very honest, no wonder why there is so many bad reviews about GoGirl. He left me no choice so here is another. Sort it out, your staff are loosing you customers and to be very honest, if the manger knew what she was doing, she would have a employed a scum Reviewed on: 15th August 2016
William Marques's avatar
William Marques

Absolute liars

1
My experience with go girl is pathetic today me and my family was going to the Black Isle show on the way there the police pulled me over to tell me I had no insurance on the car and that the insurance company had cancelled my policy 3 months ago due to a late payment so once my car got impounded and I struggled to get me my partner my niece and my 4 kids home safely I phoned go girl and they told me that yes there was a late payment and that they sent me 2 emails which I never got and that they text me twice which I never got because they used a phone number that hadn't been used in years and they told me that was the only number they had but yet last August they phoned me to ask how satisfied with the service and that if I was a happy customer soooo they had the right number but just failed to get in contact with me about the problem and solve it for what ever reason god nose but I felt sick when police told I hadn't had insurance for 3 months driving about with my family in the car who knows what would have happened if there was an accident so now am going to end up with 6 points and a fine because go girl is a joke of a company and a bunch of liars stay away from go girl they don't care about any of there customers they basically laughed at me when a phoned them and theyle just keep taking the piss out of people that take insurance with them Reviewed on: 4th August 2016
William taylor's avatar
William taylor

Appalling company, shouldn't be allowed to trade

1
I took a quote and put a named driver as a full licence for 9 months I double checked the info and bought the policy. When received by email they had named driver as a provisional!!!, I telephoned them (that call cost me £4) and they cancelled the policy as they quoted me over £2k, they then deducted £45 from my refund!!!, I emailed them and they said it was my fault, without any investigation into their quote system. If it was my error then I could understand, still waiting for the complaints procedure! Makes you wonder whether they pick random quotes and change them to generate extra income, worth a thought, will go to the ombudsman if I have to, steer clear of this company. Oh and I got insurance for £1100 so a saving of £900 from elephant wow.... Reviewed on: 2nd August 2016
Molly cait's avatar
Molly cait

absoloute arseholes

1
wanted £500 to change my employment status when I had 5 weeks left with them, went to ombudsman, they offered me £230 refund as they seen i got alternative cover when they cancelled it then was going to reinstate it and told me i cant have my no claims because they cancelled it, awful customer service was spoke to like shit and no one had a clue what they was doing! Reviewed on: 26th July 2016
Louise Anne Waugh's avatar
Louise Anne Waugh

Extremely efficient and helpful

5
My car was written off due to no fault of my own, Go Girl were extremely efficient and helpful with my situation and got everything sorted in a very professional manner. Reviewed on: 25th July 2016
Lynne Green's avatar
Lynne Green

Car Insurance Reviewer

5
After Lloyds car insurance being the worse company I have ever had the unfortunate experience of signing with ( they made me pay £200 gave me insurance for 2 months, accidentally cancelled and then required another £200 and loosing my no claims information) GO girl got everything sorted for me in 5 minutes and have been a company as a young female driver I have found cheap and reliable. Reviewed on: 18th July 2016
Alishia Hutchinson's avatar
Alishia Hutchinson

unprofessional

1
I have just cancelled my policy with this company they are very unprofessional sending emails saying I owe £390 or that my policy had been cancelled causing stress and leaving me on hold for ages trying to sort it out to then turn round and say sorry we didn't mean to send you that email! They whacked up prices by ridiculous amounts for any small change to the policy and we're just a bad company overall. Reviewed on: 6th July 2016
scarlett's avatar
scarlett

Amazing customer service

5
Staff were very helpful and dealt with our claim efficiently and without fuss. Took into account our wishes regarding the repairs to our vehicle. The whole claim has been dealt with most professionally and sensitively in view of the fact our daughter was in the middle of her A levels when she had the accident. Thank you! Reviewed on: 28th June 2016
Caroline Bunch's avatar
Caroline Bunch

Worst customer service EVER!

1
I even begrudge wasting time explaining how poor your customer service was, but basically YOU lost out on £1300 due to your lack of communication skills! Reviewed on: 9th June 2016
Andrea Jeffery's avatar
Andrea Jeffery

Just horrendous

1
I'd wish I'd done a bit of research about Gogirl before giving them my card details and agreeing to accept the worst customer service known to man. If Gogirl were an animal they'd be a one legged elephant. Reviewed on: 2nd June 2016
Jenny's avatar
Jenny

Review Go Girl: Car insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill