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Great Western Credit Union: Loans reviews

Name: Loans
Rating: 4.81 (1252 reviews)

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4.81

Based on 1,252 reviews, last reviewed 4th Mar 2026

6% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Was very easy to sort and understand Was very easy to sort and understand Reviewed on: 4th March 2026

Latest lowest rating:

2

Your site tells me to verify my email by submitting... Your site tells me to verify my email by submitting code.but you don't send code snd I have had several chats Reviewed on: 20th February 2026

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About this product

Great Western Credit Union offer three different loans – an Advantage Loan, a Consolidation Loan or a Personal Loan.

You can borrow between £100 and £15,000 and there are no hidden fees or charges.

Great Western Credit Union personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Great Western Credit Union Loans reviews (1252)

Review of the Great Western Credit Union, Loans:

Excellent, efficient, trustworthy and friendly

I've been with GWCU for years, both for savings and loans. Always had an excellent, friendly and helpful experience with them. They are trustworthy, very efficient and go above and beyond to help. Their interest rates in loans are fair and interest on savings is good. I would highly recommend them to friends and family. Reviewed on: 30th May 2025

Reply from Great Western Credit Union Hi Susan Thank you for taking the time to leave such a positive review! We’re glad to hear you’ve had consistently good experiences with GWCU, whether saving or borrowing. We aim to provide competitive rates and accessible choices for everyone, so it's great to see that has come to fruition for you as well. It’s also great to know you feel looked after and that our team has been there when you’ve needed support. We really appreciate the response, and we’re always here if you need us! Thanks again Robin Response date: 2nd June 2025

Easy and fast pay back are very reasonable to

Easy and fast pay back are very reasonable to Reviewed on: 12th August 2025

Reply from Great Western Credit Union Hi Graham Thank you for leaving us a review! We are delighted to see that our services have been both straightforward, and that you have found us to be fair, which is something at the heart of our ethos. Let us know if you need anything else! Thanks again Robin Response date: 1st September 2025

Quick acceptance and good communication

Quick acceptance and good communication Reviewed on: 12th August 2025

Reply from Great Western Credit Union Hi Kallum, Thanks so much for your review! We're really glad to hear the process felt quick and communication was clear. If there's anything you think we could do to improve your experience please let us know! Best wishes, Emily Response date: 18th August 2025

Succinct and straightforward and easy to navigate

Succinct and straightforward and easy to navigate Reviewed on: 12th August 2025

Reply from Great Western Credit Union Hi Thomas, Thanks for the great feedback! We’re so pleased you found everything clear and easy to use. Making finance straightforward and accessible is what we’re all about, so it’s brilliant to hear that reflected in your experience. Best wishes, Emily Response date: 18th August 2025

Good lender, low interest that can offer loan

Good lender, low interest that can offer loan Reviewed on: 12th August 2025

Reply from Great Western Credit Union Hi Vincent, Thanks so much for your kind words! We're glad you found our lending service helpful and our interest rates fair. Best wishes, Emily Response date: 18th August 2025

Simple to set up and a quick response

Simple to set up and a quick response Reviewed on: 12th August 2025

Reply from Great Western Credit Union Hi Tonisha, Thank you for taking the time to leave us such great feedback, we are so glad you found the application process quick and easy. Best wishes, Emily Response date: 18th August 2025

Very helpful in getting me the emergency funds I nee...

Very helpful in getting me the emergency funds I needed. Very professional on the phone. Would recommend to anyone needing help with daily struggles Reviewed on: 12th August 2025

Reply from Great Western Credit Union Hi John, We're really glad we could support you when you needed it, and that your experience with our team was professional and helpful. We're proud to be here for our members during life’s tougher moments and it means a lot to know we made a difference. Thank you so much for your kind words and feedback. Best wishes, Emily Response date: 18th August 2025

Very reliable and can be very trustworthy if you nee...

Very reliable and can be very trustworthy if you need it and give you a better opinion Reviewed on: 11th August 2025

Reply from Great Western Credit Union Hi Malakai, Thank you so much for your kind words and support. We're really glad to hear you found us reliable and trustworthy and it means a lot to know we’ve been able to help when you needed it. Best wishes, Emily Response date: 18th August 2025

I keep getting different advice from customer service

I keep getting different advice from customer service Reviewed on: 11th August 2025

Reply from Great Western Credit Union Hi Ndeye, Thank you for your feedback, we're really sorry to hear about your experience. We’d really appreciate the opportunity to understand more about the issues you encountered, so we can look into what went wrong and do our best to make it right. Our phone lines are open Monday to Friday, from 10am to 2pm — you can reach us on 0117 924 7309. You’re also welcome to email us anytime at [email protected], and we’ll respond between 9am and 4pm. We’re here to help. Best wishes, Emily Response date: 18th August 2025

Thank you too all at GWCU.

Thank you too all at GWCU. Many thank for all your help and look forward to doing this again. Reviewed on: 11th August 2025

Reply from Great Western Credit Union Hi Andrew, Thank you so much for your kind words and support. We're really glad we could help, and it means a lot to know you're looking forward to using our services again. We're proud to be part of your financial journey and always here when you need us. Best wishes, Emily Response date: 18th August 2025

Very helpful and would recommend and use again in th...

Very helpful and would recommend and use again in the future Reviewed on: 8th August 2025

Reply from Great Western Credit Union Hi TG We really appreciate your recommendation! It's great to know we have been so accessible. We look forward to helping you going forward as well! Many thanks Robin Response date: 1st September 2025

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