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Great Western Credit Union: Savings reviews

Name: Savings
Rating: 4.76 (312 reviews)

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4.65

Based on 312 reviews, last reviewed 30th Jan 2026

110% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Good work , it’s helpful for people Good work , it’s helpful for people Reviewed on: 30th January 2026

Latest lowest rating:

2

Good service but experience is poor It was an ok experience however the website is aesthetically bad. Reviewed on: 22nd January 2026

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About this product

Great Western Credit Union offer savings accounts to customers who live, work or study in Bristol and Bath, Gloucestershire, Wiltshire, Somerset or Dorset.

Great Western Credit Union savings accounts include the Fixed Rate Saver, Cash ISA, Easy Saver, Business Saver and the Christmas Saver.

Great Western Credit Union reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Great Western Credit Union Savings reviews (312)

Review of the Great Western Credit Union, Savings:

Great experience

The customer service team were incredibly helpful and quick to respond, and the product offered by GWCU is excellent Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi Sar Thank you for your lovely feedback! We're so pleased to hear that our customer service team was able to support you promptly and effectively. It's also excellent to see that the product provided by us has left you feeling satisfied. If there’s ever anything else we can help with in the future, please don’t hesitate to reach out! Best wishes Robin Response date: 20th May 2025

t's the people that make a difference at GWCU.

t's the people that make a difference at GWCU. Compared to my high street bank (which shall remain nameless, but think black horses), the service is completely stellar, helpful and friendly. Their online platform is maturing nicely too. Cannot recommend nor praise them highly enough. Reviewed on: 18th May 2025

Reply from Great Western Credit Union Hi Ian Thank you so much for your kind words! We pride ourselves on our customer service, so it's excellent to hear that you've had such positive interactions. It's also great to see that we're improving online, something we've been really working hard on in the last year! You're feedback is very much appreciated, and we hope GWCU can continue to assist you down the line. Thanks again Robin Response date: 20th May 2025

Having had a saver and occasional borrower account,...

Having had a saver and occasional borrower account, firstly with Stroud Credit union for decades, when hearing about the merger and planned move to GWCU, there were reservations on my side, but the move over was seamless from this Customers viewpoint, easy to set up and use my now online account, and I'm very happy now with my experience with GWCU so far and ongoing. Reviewed on: 18th May 2025

Reply from Great Western Credit Union Hi Veronica Thank you so much for sharing your experience. We completely understand the merger may have brought uncertainty, so it’s really encouraging to hear that the transition felt smooth from your perspective. We’re glad you’ve found the new online account get going with and that you’re feeling positive about being part of GWCU. We hope you continue to enjoy your experience with GWCU for years to come! Best wishes Robin Response date: 19th May 2025

Great customer service and quick loan application

Great customer service and quick loan application Reviewed on: 15th May 2025

Reply from Great Western Credit Union Hi Steve We really appreciate your feedback! It's excellent to hear such a positive response, as we pride ourselves on our service to customers. We're also delighted that your loan application went smoothly. We look forward to continuing to support you whenever you need us! Thanks again Robin Response date: 19th May 2025

A very nice financial credit company.

A very nice financial credit company. Reviewed on: 15th May 2025

Reply from Great Western Credit Union Hi Garry We really appreciate your feedback! It's always encouraging to hear that we have left a positive impression on our members. Thanks for your continued support and if you need any support in the future please don't hesitate to get in touch. Best wishes Robin Response date: 21st May 2025

I've been a member for a number of years.

I've been a member for a number of years. Whenever I've needed to contact GWCU their customer service has been exemplary. Reviewed on: 13th May 2025

Reply from Great Western Credit Union Hi Jjgirl, Thank you for being a long-standing member and for this kind feedback. We really value your trust and loyalty, and we’re so pleased to hear our team has consistently supported you. We’re here whenever you need us. Warm regards, Emily Response date: 16th May 2025

Very easy to set up an account

Clear simple website, very easy to set up an account, and to track the progression of one's savings. Reviewed on: 13th May 2025

Reply from Great Western Credit Union Hi Gary Thank you for taking the time to share your thoughts. We're really pleased to hear that you found the website straightforward and setting up your account hassle-free. It’s great to know that tracking your savings has been easy and clear too - that’s exactly what we aim for! We really value your feedback and GWCU are always here if you need more support in the future Best wishes Robin Response date: 16th May 2025

Clear and helpful every time

GWCU sends a helpful and understandable newsletter, which helps me understand what they have to offer and helps me feel involved. They managed the merger with the CU I was in before very well. Reviewed on: 13th May 2025

Reply from Great Western Credit Union Hi Karen, Thank you for your thoughtful review. We’re so pleased to hear that our newsletters help you feel informed and connected. It’s important to us that our members feel included and up to date with everything we offer, from new products to community news. We really appreciate your kind words and continued support. Warm regards, Emily Response date: 16th May 2025

What a great service

What a great service, I have always been a poor saver however because of great western credit I now have more savings than ever. Reviewed on: 13th May 2025

Reply from Great Western Credit Union Hi Rocky, This is amazing to hear, thank you! Helping our members build healthy financial habits, especially around saving, is something we care deeply about. It's brilliant to know GWCU has helped you grow your savings. Warm regards, Emily Response date: 16th May 2025

Saeving account

.Saeving is a good product I cannot tell more , Reviewed on: 21st April 2025

Reply from Great Western Credit Union Hi R P Thanks for taking the time give us feedback! We're delighted that you have found your savings account to be a great product with GWCU. if there's anything else we can do for you in the future please don't hesitate to get in touch! Thanks again Robin Response date: 21st May 2025

Friendly customer service team

The process was very easy to go through and opened an account. The customer service team was friendly and ready to assist me to understand their products. Reviewed on: 20th April 2025

Reply from Great Western Credit Union Hi Naa Thank you for your feedback! We're really glad to hear that opening your account was a smooth experience and that our team was helpful in guiding you through our services. It's great to know you felt supported and welcomed. We’re always here if you have any questions or need further help in the future. Best wishes Robin Response date: 16th May 2025

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