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Great Western Credit Union: Savings reviews

Name: Savings
Rating: 4.76 (311 reviews)

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4.64

Based on 311 reviews, last reviewed 27th Jan 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Highly recommend I've been a member for a number years. I only save a small amount of money each month. But this has allowed me to have an annual holiday each year. Or... Read more Reviewed on: 27th January 2026

Latest lowest rating:

2

Good service but experience is poor It was an ok experience however the website is aesthetically bad. Reviewed on: 22nd January 2026

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About this product

Great Western Credit Union offer savings accounts to customers who live, work or study in Bristol and Bath, Gloucestershire, Wiltshire, Somerset or Dorset.

Great Western Credit Union savings accounts include the Fixed Rate Saver, Cash ISA, Easy Saver, Business Saver and the Christmas Saver.

Great Western Credit Union reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Great Western Credit Union Savings reviews (311)

Review of the Great Western Credit Union, Savings:

From first point of contact, to finalising contracts...

From first point of contact, to finalising contracts, on ongoing customer support - the entire team have been consistent friendly, honest, understanding and supportive. Reviewed on: 18th April 2025

Reply from Great Western Credit Union Hi AJG We really appreciate that you've shared your experience with us! We're so pleased to hear that you felt well looked after throughout the process. It's always our aim to make things straightforward and reassuring, and it's great to know the team made a positive impression along the way. We really value your feedback and GWCU are always here if you need more support in the future. Thanks again Robin Response date: 16th May 2025

Easy to understand

Easy to understand portal. Quick and efficient when dealing with queries. Reviewed on: 19th June 2025

Reply from Great Western Credit Union Hi Joanna Thanks for leaving a 5-star review! We take pride in being accessible for our members, and the fact that you've also receive a swift and effective service is excellent as well. If you need anything else, we will be here! Warm regards Robin Response date: 30th June 2025

Reliable and Secure Savings Experience

Since I started saving with the credit union, I have never experienced any issues when withdrawing funds. The process is straightforward, and transferring money to my account is very easy. I also have peace of mind knowing that my money is safe and secure. Reviewed on: 19th June 2025

Reply from Great Western Credit Union Hi Chukwudumebi We appreciate the time you've taken to leave such a positive review! We aim to make our processes as uncomplicated as possible, so it's great to know how simple you have found GWCU services to use. We're also pleased to hear that you feel confident in the security of your money. Thanks again for being a member and continuing to support GWCU! Best wishes Robin Response date: 30th June 2025

I couldn’t do something online,

I couldn’t do something online, I called, answered very quickly and the lady talked me through it and it worked! Reviewed on: 19th June 2025

Reply from Great Western Credit Union Hi Max Thank you for taking the time to respond. Our service to our members is of paramount importance to us, so we are delighted to see that this is reflected in your feedback - and we're glad to see that our advice worked as well! If you need anything else, then please let us know! Regards Robin Response date: 27th June 2025

I have been a customer of Great western credit union...

I have been a customer of Great western credit union for many years, they are always happy to help if you have a problem, and I have always been very happy with them. Reviewed on: 19th June 2025

Reply from Great Western Credit Union Hi Miss T We really value your feedback! Thank you for your continued trust and loyalty, it truly means a lot. We're so glad to hear you've consistently felt supported and that you've had such positive experiences throughout your time with GWCU. We hope we can support you for many years to come! Many thanks Robin Response date: 27th June 2025

Savings for Good causes.

Fine. What more to say? I have no complaint. Our savings with GWU is not just savings and some add on but it eventually helps with others need loans from GWU. Reviewed on: 18th June 2025

Reply from Great Western Credit Union Hi Rashid It's great to hear from you! We're so glad that you're saving with us - and it's great to know you have those who will need the help in mind when saving as well. If you need anything else, let us know! Thanks again Robin Response date: 26th June 2025

Paid in £100s less than £50 in account

I paid in hundreds of pounds but my account shows less than £50. I have not been able to pay in anything since you left Bristol. Reviewed on: 18th June 2025

Reply from Great Western Credit Union Hi N T, Thanks for taking the time to leave a review. If you’re seeing an unexpected balance or having trouble accessing your account, we strongly encourage you to get in touch, our Member Engagement team is ready and available to help and investigate fully. We’re committed to giving our members the best experience possible, so if you’ve got questions, please don’t hesitate to get in touch. You can give us a call or email us at [email protected]. Best wishes, Emily Response date: 20th June 2025

Very happy so far

So far so good - your staff went above and beyond getting me onto a savings account, and this renewed my faith after I was having doubts about GWCU. Customer service really makes all the difference, and I kept my accounts open with GWCU and now have two accounts with you. Reviewed on: 18th June 2025

Reply from Great Western Credit Union Hi Jennifer We really appreciate your feedback! It's great to hear that we have allayed any fears you had before joining, and that you. We're delighted that our team was able to store confidence and provide the support you needed. Thanks again for being a member and continuing to support GWCU! Regards Robin Response date: 25th June 2025

Competitive saving rates with social impact.

Competitive saving rates combined with an organisation that is aiming to support the local community. Good communications which provide an insight to the impact that credit union has. Reviewed on: 18th June 2025

Reply from Great Western Credit Union Hi James Thank you for your kind words and for recognising what GWCU sets out to achieve! It’s great to hear you value both the savings options and our wider mission to support the community - and glad that the insight we provide leaves an impression. Thanks again, and we hope we can continue to provide a good service for you! Best wishes Robin Response date: 25th June 2025

Community bank helping people

I started using this back when I was trying to improve.my credit rating many years ago, I love the fact that it helps people who have had a poor relationship with saving and loans. Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Jo, Thank you so much for your thoughtful review. It’s great to hear how GWCU has supported your journey. We believe everyone deserves access to fair finance. We are proud to have you as a member. Best wishes, Emily Response date: 24th June 2025

A great organization - needs government backing.

It feels as if my money disappears because I can't easily find out how much I have. I thought I would get a dividend but I never have. Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Julie, Thank you for taking the time to leave us a review. Members may receive dividends depending on decisions made at our Annual General Meeting. These are paid into certain accounts like our Easy Saver and Christmas Saver. We’re sorry to hear you’ve had difficulty checking your balance, you can check your account anytime via the member portal, or send us a secure message,. We’re always happy to help. If you have any questions about your account or how dividends work, please don’t hesitate to get in touch. Best wishes, Emily Response date: 24th June 2025

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