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Halifax: Current account reviews

Name: Current account
Rating: 4.19 (939 reviews)

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4.14

Based on 939 reviews, last reviewed 5th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

59%

23%

Latest highest rating:

5

5star customer care Online and in store their team are always helpful and polite I have an autistic child and they are amazing with him when he feels dysregulated Reviewed on: 5th September 2025

Latest lowest rating:

1

Closure of my Accounts I lost an account that have opened for almost a decade because of a review they refused to share with me till date. I tried to get help from different... Read more Reviewed on: 14th June 2025

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About this product

The Halifax Current Account is a free, everyday banking option.

You have the option to apply for an arranged overdraft and make contactless payments. With Save the Change®, you can round up your card payments and put the change in your Halifax savings account.

Halifax Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

Halifax Current account reviews (939)

Review of the Halifax, Current account:

Avoid!!!!

I have been with Halifax for over 9 years, on the 24 and 25th of December lots of money was fraudulently withdrawn from my account when I was enjoying my time with my family on Christmas day. Called them immediately and they REFUSED TO REFUND ME WITHOUT EVEN LOOKING INTO MY ACCOUNT. BUNCH OF USELESS INCOMPETENT STAFF WHO COULDNT EVEN ANSWER MY QUESTIONS. APPLIED TO COMPLAINTS DEPARTMENT, ACTION FRAUD AND FINANCIAL OMBUDSMAN TO RECOVER MY HARD EARNED MONEY. MICHAEL DIAMOND A SO CALLED "MANAGER" AN ABSOLUTE JOKE, I THINK IT WOULD HAVE BEEN MORE HELPFUL TO SPEAK TO VIRTUAL ASSISTANT THAN HIM, AS ALL HE KEPT SAYING "I AM SATISFIED WITH THE DECISION MADE". WHEN I ASKED HIM ON WHAT GROUNDS HE REFUSED TO REPLY. DANIELLE IS ANOTHER USELESS FRAUD DEPARTMENT OFFICER, WHO ASKED ME 2 QUESTIONS: 1.HAVE YOU GOT YOUR CARD WITH YOU? YES 2.DOES ANYONE KNOW YOUR PIN- NO. BASED ON THAT SHE MADE A DECISION NOT TO REFUND MY MONEY!!!!!! NEVER WITHIN 9 YEARS WITH HALIFAX I WITHDRAWN THAT MUCH CASH, SO BANK SHOULD HAVE BLOCKED IT on GROUNDS OF SUSPICIOUS ACTIVITY. ALSO IT HAS BEEN WITHDRAWN FROM THE ATM FROM DIFFERENT BOROUGHS OF UK, VERY FAR FROM WHERE I LIVE. CLEARLY THEY HAVE POOR SECURITY PERFORMANCE. I SPENT 4 HOURS ON THE PHONE TO HALIFAX TO GET ZERO RESULT. STAY AWAY FROM HALIFAX AND ANY OF THE BANKS UNDER THE LLOIDS BANKING GROUP, THEY HAD 21,304 OMBUDSMAN COMPLAINTS IN THE LAST 6 MONTHS!! I WILL RECOVER MY MONEY, AND YOU WILL COMPENSATE ME FOR THE DESTRESS YOU CAUSED ME AND I WILL BE CLOSING MY ACCOUNT WITH HALIFAX. THANKS FOR RUINING MY XMAS. Reviewed on: 30th January 2021

very good bank, ive had no problems with halifax sin...

very good bank, ive had no problems with halifax since joining up and would defo recommend Reviewed on: 20th April 2025

Very helpful and efficient and good support and oppo...

Very helpful and efficient and good support and opportunities with supplies Reviewed on: 19th April 2025

Reliable and quick.

Reliable and quick. The app is very easy to use and the overdraft facility is a life saver. Reviewed on: 17th April 2025

For a larger banks, I was skeptical

For a larger banks, I was skeptical about a switch to a Halifax current account but I've been impressed. Everything just works! When I've needed customer services they've been there the range of current account offerings is decent. Reviewed on: 15th April 2025

Excellent bank.

Excellent bank. Have a physical physical presence as well as online. Reviewed on: 11th April 2025

Halifax is always a Convenient way of banking.

Halifax is always a Convenient way of banking. The thing i love the most is the customer services. App usage is great and simple and easy to understand. Other banking services are great. Reviewed on: 11th April 2025

app is easy to use and has lots of features

app is easy to use and has lots of features Reviewed on: 2nd April 2025

Best bank by far Always there to help it's a great bank

Always there to help it's a great bank Reviewed on: 2nd April 2025

I have been with the Halifax for well over 30 years...

I have been with the Halifax for well over 30 years and have during this time had a very good service and found to never have to question or challenge the service received. Both in person or via Telephone operation. Reviewed on: 2nd April 2025

Whenever I’ve needed to ring or email for help with...

Whenever I’ve needed to ring or email for help with something I’ve always had a lovely customer service person to help and understand Reviewed on: 2nd April 2025

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