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Halifax: Cash ISA reviews

Name: Cash ISA
Rating: 3.81 (53 reviews)

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3.56

Based on 53 reviews, last reviewed 2nd Apr 2025

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

40%

26%

19%

Latest highest rating:

5

I have just opened an ISA account depositing £200 in... I have just opened an ISA account depositing £200 in preparation for topping up to £20,000 in June with retirement funds. Already made 91p interest on... Read more Reviewed on: 2nd April 2025

Latest lowest rating:

2

Branch closure left us with issues Our local branch closed down, they were always so helpful in there. Now I am stuck with online banking but can't access my child's account this way so... Read more Reviewed on: 2nd April 2025

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About this product

Halifax offer a range of cash ISAs that are fixed rates or instant access.

Halifax Cash ISA products include ISA Saver Fixed, ISA Reward Bonus Saver, ISA Saver Variable and Instant ISA Saver. Most accounts can be opened with just £1, but fixed rates have a minimum first deposit amount of £500.

Halifax Cash ISA reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

Halifax Cash ISA reviews (53)

Review of the Halifax, Cash ISA:

Quick efficient account

Every time I have had to contact Halifax I have had an answer straightaway. Never have to queue, all of my transactions are fast and efficient Reviewed on: 6th September 2016

Long ques in branch

Not thoughtful about needing a seat Reviewed on: 30th May 2023

Easy to use

Simple use within the app. Poor interest rate Reviewed on: 7th April 2023

Poor value for money

30+ years a customer and interest rates remain on the floor Reviewed on: 4th April 2023

Not worth it

The interest rates are so low on these ISAs it’s not worth going with Halifax. The app is great and it’s easy to deposit money in the account but the return is negligible. Reviewed on: 20th March 2023

isa

not happy at all with the interest rates Reviewed on: 16th May 2022

Great at taking the money, poor at giving it back

Opened a help to buy ISA 5 years ago, I am buying a house now. Went to close it to find that is must be done in branch, ok fine. However ALL branches including major city centre ones ONLY open 0930 till 1400. As I work mon-fri, like most people, I can’t do this. Called customer service to be told basically “tough”. Was told I could write a letter to the closing team, you read that correctly write a letter, no phones, no email. The closing team don’t have phones or computers apparently, but was advised they will probably just tell me “tough” too as it MUST be done in branch. I was also offered to have my complaint escalated to the complaints team, which could take 8 weeks which is great when your trying to buy a house and need the money straight away. When I asked why not for example close branch’s on a Wednesday and open on a Saturday was told this was because of COVID 19???? Other banks are open on a Saturday, Barclays for example I said to be told yes but we have chosen not to do that so again “tough”. I now have to take a day off work at the cost of £150 just to access MY money. Quite possibly the worst banking service I have ever experienced, not willing to help in the slightest just kept saying it’s in the terms and conditions even though when I agreed to those terms and conditions the branch’s were open mon-sat 9am till 5pm but again just told basically “tough” I will NEVER bank with Halifax again after this and I STRONGLY advise others to do the same. Reviewed on: 13th February 2021

Fantastic service

Extremely good customer service helped me understand correct isa for me Reviewed on: 1st June 2020

Halifax ISA

Very simple to set up and great way to save! Reviewed on: 8th May 2020

HALIFAX ISA STRANGE DECISION

My 5 Year ISA reached maturity recently and as I have done for the 20+years I have had an ISA with the Halifax I simply planned to start a new one with them but was amazed when A I saw the paltry interest rate they were paying on the accoun0.75 % plus only 2 year ISA . Needless to say I looked elsewhere and found a good deal at almost 3 X the interest rate at a fixed 5 year deal Reviewed on: 9th February 2020

Easy to set up!

Easy to set up and keep track, always more than helpful in-store too! Reviewed on: 3rd January 2020

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