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Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.83 (335 reviews)

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4.83

Based on 335 reviews, last reviewed 26th Feb 2026

2600% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

95%

2 star

Latest highest rating:

5

Complicated mortgage products made understandable. As a first time self-builder the task before you can be daunting, particularly when purchase finance against existing property is involved even before... Read more Reviewed on: 26th February 2026

Latest lowest rating:

1

SVR not come down after 3 interest rate cuts. SVR not come down after 3 interest rate cuts. Savings rates have come down. SVR goes up immediately interest rates go up. Gross profiteering imo. Reviewed on: 25th March 2025

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About this product

Hanley Economic Building Society offer a range of mortgages.

Renters with an ST postcode can get a 100% (no deposit) mortgage with Hanley Economic Building Society. They can also help with a range of scenarios including first time buying, buy to let, shared ownership and self-build.

Hanley Economic Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Hanley Economic Building Society before, you can also leave a review and share your experience.

Hanley Economic Building Society Mortgages reviews (335)

Review of the Hanley Economic Building Society, Mortgages:

Fantastic Service from start to finish

We received an absolutely fantastic and professional service from the Hanley - In particular our mortgage advisor Lana. After a bad experience with a high street bank we approached the Hanley and can not fault the experience in any way. We were kept up to date, emails answered quickly and efficiently. Absolutely everything was easy and professional. We were constantly kept up to date, explanations given in understandable terms - Lana is an absolute star! Reviewed on: 1st November 2018

Excellent

Totally satisfied having been with the Hanley for over 50 years Reviewed on: 19th October 2018

Excellent, personal service

We have only just recently been approved for our mortgage with the Hanley, but from the start of the mortgage application process we have been pleased with the service. We have dealt with our advisor, Jane, right from the start and she has been friendly and helpful throughout. She helped us to navigate the information we needed to provide to make our application, and was with us all the way. We chose the Hanley for its ethical credentials, and would now also choose them based on their customer focus too. Thank you to everyone involved in our application, especially Jane who worked so hard on our behalf. Reviewed on: 5th September 2018

Trying to get a mortgage

In response to the hanleys reply. Please get it right. I was accepted for a product I chose not to accept it as it came with further hidden fees . AVOID THIS COMPANY Reviewed on: 29th August 2018

Trying to get a mortgage

They lead you on asking for upfront fees. I paid then was refused product and it was non refundable . I was told not to worry about fee. As I would get mortgage. Absolutely the worst. My advice go to an independent advisor much better. Avoid th economic at all costs Reviewed on: 16th August 2018

Reply from Hanley Economic Building Society We're very sorry that we were unable to support your mortgage application. We do publish our fees for those products that have them on our website and at application and state whether they are refundable or not. We do this to ensure the applicant is equipped to make an informed decision on whether to apply. Once again we're sorry we could not help you on this occasion. Response date: 29th August 2018

Brilliant! Been with you a long time. Always satisfied.

Nothing really. You have local branches with the personal touch. Reviewed on: 1st August 2018

Excellent from start to finish

Having only used banks for mortgages in the past I was really impressed with how friendly and helpful Jane Longmore has been throughout the whole process of taking out my mortgage. Jane made the whole process from start to finish easy, efficient and very personal - I cannot recommend Jane (and the Hanley) highly enough. Thanks for all your help! Reviewed on: 1st August 2018

Efficient, proffessional and approachable

Jane Longmore was our mortgage advisor. The time and dedication she put into our matter was impressive. She kept us updated throughout, kept our mind at ease and was just a joy to chat things through with. I would definitely recommend her to friends and family looking for mortgage advice. I would also recommend Alastair (financial advisor) who dealt with our life insurance in a very swift manner. Reviewed on: 27th July 2018

Integrity personified.

Spoke to Jane Longmore at length today about a possible remortgage. Although I was extremely satisfied with the deal being offered, Jane did state that my current provider may be able to offer a better deal, as many mortgage providers offer preferential rates to existing customers. I took Jane's advice and was able to shave 1.6% off my current interest rate, at no extra cost. I cannot praise Jane highly enough for her integrity, honesty and professional manner. I will certainly be recommending her services to all my family & friends. Reviewed on: 24th April 2018

Excellent service

My recent experience of applying for a mortgage was made a good experience,the help I received throughout the process was flawless thanks to mortgage advisor jane longmore, I will be recommending the Hanley to my family & friends. Thanks Reviewed on: 27th March 2018

Reply from Hanley Economic Building Society Thank you for the wonderful feedback of your experience :) Response date: 29th August 2018

Excellent service and a calm, knowledgeable team

Many thanks to Debbie and her team in assisting us with the process of buying our first property. The communication and level of detail were excellent and any questions posed were answered promptly with care and dedication. Also, a nice personal touch was to receive a congratulations card through the post after moving in. Reviewed on: 4th November 2017

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Hanley Economic Building Society: Mortgages reviews

2600% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Hanley Economic Building Society Mortgages reviews (335)

Fantastic Service from start to finish

Excellent

Excellent, personal service

Trying to get a mortgage

Trying to get a mortgage

Brilliant! Been with you a long time. Always satisfied.

Excellent from start to finish

Efficient, proffessional and approachable

Integrity personified.

Excellent service

Excellent service and a calm, knowledgeable team

Do you have a different Hanley Economic Building Society product?

Want to see more from Hanley Economic Building Society?

Savings

Join Smart Money People

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