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Hanley Economic Building Society: Savings reviews

Name: Savings
Rating: 4.82 (473 reviews)

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4.81

Based on 473 reviews, last reviewed 9th May 2025

109% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Very friendly staff. Very friendly staff. Sometimes have issues with ICT system. Sometimes due to the complexity of requests they have to call for support. Reviewed on: 9th May 2025

Latest lowest rating:

1

HanleyEBS is an administrative disaster Setting up my savings account in 2023 was a nightmare. The administration of HEBS was clearly way overstretched and the service was terrible - I lost ... Read more Reviewed on: 5th May 2025

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About this product

Hanley Economic Building Society savings reviews can help you to find out more about life at Hanley Economic Building Society. How easy is it to contact Hanley Economic Building Society? And how friendly are they? Our Hanley Economic Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hanley Economic Building Society Savings reviews (473)

Review of the Hanley Economic Building Society, Savings:

answer questions clearly

staff are always pleasant and attentive. excellent customer service Reviewed on: 17th April 2025

friendly and helpful staff

Always very friendly and helpful staff Reviewed on: 17th April 2025

I find is easy to review the accounts being offered...

I find is easy to review the accounts being offered and feel I can find what I am looking for at a good rate Reviewed on: 17th April 2025

Very friendly & helpful staff in listening to the qu...

Very friendly & helpful staff in listening to the questions I asked Reviewed on: 17th April 2025

Great Service no need for an ap!

Easy to contact by phone, able to open accounts by post, competitive interest rates. easy to understand info for savings accounts, accounts opened quickly, care about customers who do not use the internet for financial affairs, have branches that welcome customers and give personal attention Reviewed on: 16th April 2025

Wanting to fully understand my savings options, a ph...

Wanting to fully understand my savings options, a phone call made which was answered quickly, an advisor was able to answer my questions satisfactorily. All quickly, no waiting, queuing etc and my savings staying with Hanley. Reviewed on: 15th April 2025

Simplicity so far!

No real experience, but simple to open and easy to manage online. Matures in 2028 so I'll be more informed then! Reviewed on: 15th April 2025

Mutual support for six decades!

I’ve held several savings accounts over the decades (my parents opened the first one for me when I was a baby of three months old). I’m now in my sixties and have had excellent service from HEBS over the years. I also love the fact that they are very local to Stoke-on-Trent. Reviewed on: 14th April 2025

Friendly, helpful and knowledgeable staff.

Friendly, helpful and knowledgeable staff. They have made opening savings accounts easy and straightforward. Reviewed on: 13th April 2025

Overall positive with no concerns

Overall positive with no concerns Reviewed on: 11th April 2025

I’ve had savings with Hanley Economic Building Socie...

I’ve had savings with Hanley Economic Building Society for years and have always experienced outstanding customer service. Their team is consistently friendly, helpful, and professional. I’m now even taking out a mortgage with them, which shows how much I trust and value their service. I popped into the branch today and was helped by Ellie—she was fantastic. So friendly, attentive, and efficient. I was in and out within 15 minutes! It’s always a pleasure dealing with the Hanley team. Reviewed on: 11th April 2025

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