Good service and competitive pricing

Easy to apply, very smooth process and quick to do.

fair pricing - in a financial services market that can be unreasonably competitive, I've found a faithful partner who offers some semblance of fairness to the customer

Nothing is ever too much trouble for all of their friendly colleagues

Policy access via the Hastings Direct app is a bonus. Many insurers don't provide app access.

i was using the data box paired with my phone and app this device does not record correctly, its just there so they can sell... i was using the data box paired with my phone and app this device does not record correctly, its just there so they can sell your data on to other industries , customer service is so unhelpfully I was getting very good scores until one day they marked me down for braking too hard, this was because a pedestrian walked out in front of me, it like i should have run over or killed this person to make a claim because they scored me low for braking avoiding killing or injuring someone, was sat at a green light once because a car had stopped in front of the crossing, they marked me down for that also this APP is RUBBISH i asked HastingDirect customer service why it marked that as a bad drive they said it does not reflect real life scenarios, what is the point then, i now know its just a data gathering money making device, after i moaned about it i noticed i was getting more and more mark downs, seemed like a punishment i would AVOID hasting direct data recording device to get cheaper insurance its cheap because they using your data to make money. I've now left them and the attitude was not pleasant, they are so vague with any questions you often having to re ask it again. to force an answer from them. they try pressure you to stay , IE you will loose your NCB etc etc it will cost you XXX it tracks you using the toilet and social life you have nearby as its connected to your phone. another BIG brother watching you take a leak or drop the kids of at the pool. I'm glad I've gone and will never look back Read more Read less

I made a mistake when filled in details online, but when i rang up about it the customer services helped me correct the error and got a better deal

The policy that was the cheapest also has a tracker and requires you to use Bluetooth and location on your mobile and to download the... The policy that was the cheapest also has a tracker and requires you to use Bluetooth and location on your mobile and to download the app. This is an extra hassle and will drain the battery and if your driving score is too low then they will cancel your insurance Read more Read less

It was cheap and reasonable, and they didn't try to increase the renewal price too much while being transparent about costs. You need need to... It was cheap and reasonable, and they didn't try to increase the renewal price too much while being transparent about costs. You need need to be careful when using certain services due to a £20 service charge when changing information. Read more Read less