Hastings Direct Reviews

  Ratings based on 399 reviews       Last review 1 week ago    

Hastings Direct reviews written by our Smart Money People can help you to find out more about what it's like to have an insurance policy with Hastings Direct. Smart Money People is the UK's independent financial services review site. Read and write...

READ MORE

Hastings Direct reviews written by our Smart Money People can help you to find out more about what it's like to have an insurance policy with Hastings Direct. Smart Money People is the UK's independent financial services review site. Read and write Hastings Direct reviews, and together we can help to increase trust and transparency in financial services.

Overall Rating

Good

1

2

3

4

5

Hastings Direct Review Insight

What are people saying in their reviews?

Customer Service

63% of feedback is Product related

Customer profile

Top Age Profile: 25-34

Top Channel Preference: App

Car Insurance

Unprofessional and dishonest.

Guys don't touch them with a bargepole!... Read more

Guys don't touch them with a bargepole!
Trying for 3 days to change my policy with no reply.
Eventually had to go with another company.
Now trying to charge me £45 for cancelling within the last month, even threatening with debt collection.
They made a big deal of supporting the NHS etc, but in reality they're screwing me over.

Reviewed on 19th February 2021
Dave Wright 's avatar
Dave Wright
Write a review

Car Insurance

Hastings direct car insurance guilty of mis selling worthless car insurance with constitutes fraud avoid

This insurance company sold me a car insurance over the phone and send me incorrect papers and when I had an accident all they had promised turned out to be untrue and my fully comprehensive was only worth a 3 part and that constitutes mis selling and... Read more

This insurance company sold me a car insurance over the phone and send me incorrect papers and when I had an accident all they had promised turned out to be untrue and my fully comprehensive was only worth a 3 part and that constitutes mis selling and is fraud. They also tried to make me pay twice for the insurance which is not legal either and their customer service is appalling. Avoid this company if you want to be fully insured by a profesional and honest insures.

Reviewed on 2nd February 2021
Alexandra's avatar
Alexandra
Write a review

Car Insurance

Fraudulent scam operators

Fraudulent scam - now with shocking customer... Read more

Fraudulent scam - now with shocking customer service!
Originally quoted around £600 / year for car insurance - with monthly payments of £57 / month.

Went through the acceptance and payment process using these figures.

When insurance documents came through and direct debits had been taken, cost of policy had risen to £1,100 with monthly payment £99 / month.

I did not see the (almost double!) inflated yearly price at any point during the process so believe that I have been scammed based on a fraudulent quotation.

To compound the issue, I can't believe this company could act any more dishonestly. The customer service operative I dealt with to try and resolve this took almost an hour to understand what the issue was - and still didn't grasp the problem.

Now after battling with the complaints team, they have been totally unhelpful and dismissive about THEIR mistake and the theft of my money.

Now onto the Ombudsman and legal advice!!

DO NOT USE! DO NOT USE! DO NOT USE!

Reviewed on 1st February 2021
kevinward76's avatar
kevinward76
Write a review

Personal Loans

Reliable and efficient

I send all the documents electrically and were reviewed carefully and accepted without any fuss

Reviewed on 7th December 2020
Lordson Simpson's avatar
Lordson Simpson
Write a review

Car Insurance

AVOID AT ALL COSTS

PLEASE DO NOT SIGN... Read more

PLEASE DO NOT SIGN UP.
This company is a rip off. They advertise one price on a comparison website, which you feel sounds like a reasonable deal. So you sign up then they take additional money from your account without notification or authorisation as they are not happy with the information provided. Very bad business conduct which i'm not sure is even legal.

Reviewed on 2nd December 2020
nuni's avatar
nuni
Write a review

Car Insurance

Rip-off

Purchased car insurance via price comparison website, the date of purchase was one month out for a car I have owned for 5 years - car was bought in June but July on the v5 document. Hastings called me on the day my insurance started to tell me I had... Read more

Purchased car insurance via price comparison website, the date of purchase was one month out for a car I have owned for 5 years - car was bought in June but July on the v5 document. Hastings called me on the day my insurance started to tell me I had to pay a £30 amendment fee or if I cancelled they would keep £20 for an arrangement fee - disgusting. Having read reviews elsewhere I am not the only person this has happened to.

Reviewed on 23rd November 2020
Fim123's avatar
Fim123
Write a review

Car Insurance

One of the cheapest on the comparison sites - but cost me dear. Never again!

I will never use Hastings again. Really difficult to contact - up to an hour wait on the phone to talk to someone and then you get cut off. The 'my account' service is a joke and just did not work - ever. After I had signed the deal and paid in full... Read more

I will never use Hastings again. Really difficult to contact - up to an hour wait on the phone to talk to someone and then you get cut off. The 'my account' service is a joke and just did not work - ever. After I had signed the deal and paid in full Hastings started to make my life difficult asking for lots more info from me and requesting further documents from old insurer about a perfectly legit claim I made some 18-months ago. Hastings then found an excuse to charge me another £280 because my old insurer was slow providing this info. I cancelled my Hastings insurance after approx 3-weeks which cost me £90 in cancellation fees. Feels like I was scammed - I think one of Hasting's business tactics is to make easy, risk-free money from cancellations such as mine - £90 for 3-weeks insurance they must be raking it in from mugs like me!

Reviewed on 22nd November 2020
jshortland's avatar
jshortland
Write a review

Car Insurance

Sadly Cant leave NO STARS

Requested a refund of insurance as after buying a new car and requesting a quote which was OVER DOUBLE the original quote, went elsewhere. Well WHAT A JOKE, £45 admin charge for cancellation so a refund of £11. £45 for pressing a few keys on a co... Read more

Requested a refund of insurance as after buying a new car and requesting a quote which was OVER DOUBLE the original quote, went elsewhere. Well WHAT A JOKE, £45 admin charge for cancellation so a refund of £11. £45 for pressing a few keys on a computer. What a scam, will NEVER use Hastings again and will tell all my mates to steer well clear.

Reviewed on 22nd November 2020
Jan Murrock's avatar
Jan Murrock
Write a review

Car Insurance

2 minutes on the phone to cancel auto-renewal

20 minutes on the phone to cancel renewing my insurance as they'd cranked up the price as punishment for... Read more

20 minutes on the phone to cancel renewing my insurance as they'd cranked up the price as punishment for loyalty.
But, 20 minutes on the phone was the only way to cancel it. Despite telling them I'm disabled, that phone calls are tiring, despite being online with my account, emailing them etc...
No. 20 minutes on the phone was the only way. FURIOUS

Reviewed on 17th November 2020
Sue's avatar
Sue
Write a review

Car Insurance

Great price and service

Always found Hastings a respectable company with good customer service and excellent products!

Reviewed on 19th September 2020
Cerys John's avatar
Cerys John
Write a review

Car Insurance

Lies, incompetence and foul play

Had an accident that the other party took liability for. Hasting still trying to get excess from... Read more

Had an accident that the other party took liability for. Hasting still trying to get excess from me.
Been over 6 weeks- my car hasn’t been seen or repaired.
Call centres in South Africa
No help at all- even though accident was not my fault.
They asked me to prove the other party took liability, which involved me forwarding the emails onto Hastings. I thought this was their job to chase and determine whose fault it is.
They have asked me to find a garage and quote a repair- which then they will decide if they want to pay for.
Made complaints- they got resolved without even contacting me.
I’ve had to contact ombudsmen.
Will never Insure with Hastings again !

Reviewed on 17th September 2020
Fionnuala Daly's avatar
Fionnuala Daly
Write a review

Car Insurance

Perfect

easy app to use address n quote done in 10 minutes no 50minute phone call

Reviewed on 14th September 2020
Paul Bottomley 's avatar
Paul Bottomley
Write a review

Car Insurance

Friendly Uk Staff

Easy to reach and UK staff who are very friendly. Best price too.

Reviewed on 13th September 2020
st3v3m's avatar
st3v3m
Write a review

Car Insurance

Definitely room for improvement

First off I was happy with my quote when I first took out my car insurance with Hastings direct, it was actually the cheapest one showing on compare the market. The online process was easy and straightforward. I pay monthly and thankfully there wasn’t ... Read more

First off I was happy with my quote when I first took out my car insurance with Hastings direct, it was actually the cheapest one showing on compare the market. The online process was easy and straightforward. I pay monthly and thankfully there wasn’t a huge upfront payment to be made.

I was disappointed during the COVID-19 pandemic, as we were in full lockdown, I wasn’t even using my car for weeks On end, but still had to pay a hefty monthly bill for a car that was just sat on my driveway. I asked the company if they could suspend my insurance for a month, thus meaning I could miss a payment, nope that wasn’t possible, i’d have to cancel my insurance altogether. I was mainly upset because another well known insurance company was offering a coronavirus refund to all of their customers, now that’s a goodwill gesture.
After all of that, my insurance is due for renewal soon and Hastings has emailed to let me know that if I renew with them, then I can keep paying the same payments every month for another year, the figure hasn’t even dropped slightly. I go look on compare the market again and a quote with Hastings direct is showing up as £50 cheaper than what they’re offering me in my email! Robbers.

Reviewed on 4th September 2020
Jade's avatar
Jade
Write a review

Car Insurance

Good price

Had insured with them for years

Reviewed on 4th September 2020
Aylar's avatar
Aylar
Write a review

Car Insurance

All ways kept me informed

Kept me in my budget and given me the best options for my driving experience

Reviewed on 25th August 2020
Peter Bodkin's avatar
Peter Bodkin
Write a review

Car Insurance

Always the cheapest policy

Great value policies for under 25s. Friendly customer service staff.

Reviewed on 24th August 2020
A97's avatar
A97
Write a review

Car Insurance

Great Value

Great customer service, unbeaten on price for the quality of cover.

Reviewed on 23rd August 2020
Lois's avatar
Lois
Write a review

Car Insurance

Total lack of customer service

Took 2 months to get a payout on a no fault collision after Hastings passed responsibility to Enterprise and Incident Management Solutions, who were totally ineffective. No communication on progress (more accurately the lack of progress) with me... Read more

Took 2 months to get a payout on a no fault collision after Hastings passed responsibility to Enterprise and Incident Management Solutions, who were totally ineffective. No communication on progress (more accurately the lack of progress) with me having to constantly try to get information. Eventually passed back to Hastings, who delayed processes and dragged things out and again a lack of communication. A company to avoid!!!

Reviewed on 27th July 2020
Stephen Harrison's avatar
Stephen Harrison
Write a review

Car Insurance

Poor service

They made making a simple change to my policy hard work. Overseas call centre (South Africa?) with a call handler who just couldn't seem to understand my request. It took several calls and having to escalate my complaint to get the matter resolved.

Reviewed on 19th July 2020
remony's avatar
remony
Write a review