Hastings Direct Reviews

Ratings based on 372 reviews Last review 1 month ago
3.51 / 5Great overall rating

Hastings Direct reviews written by our Smart Money People can help you to find out more about what it's like to have an insurance policy with Hastings Direct. Smart Money People is the UK's independent financial services review site. Read and write...

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Hastings Direct reviews written by our Smart Money People can help you to find out more about what it's like to have an insurance policy with Hastings Direct. Smart Money People is the UK's independent financial services review site. Read and write Hastings Direct reviews, and together we can help to increase trust and transparency in financial services.

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Your Hastings Direct Reviews (372)

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17th September 2020

Lies, incompetence and foul play

Had an accident that the other party took liability for. Hasting still trying to get excess from...

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Had an accident that the other party took liability for. Hasting still trying to get excess from me.
Been over 6 weeks- my car hasn’t been seen or repaired.
Call centres in South Africa
No help at all- even though accident was not my fault.
They asked me to prove the other party took liability, which involved me forwarding the emails onto Hastings. I thought this was their job to chase and determine whose fault it is.
They have asked me to find a garage and quote a repair- which then they will decide if they want to pay for.
Made complaints- they got resolved without even contacting me.
I’ve had to contact ombudsmen.
Will never Insure with Hastings again !

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18th July 2020

bad company

bad company canceled policy with them over the phone and paid £58 fee, 1 week later found out they were taken £17 a month for cancelation fees also, no mention of this on the phone complete made up charges to exploit me. Technical terms theft. i was a...

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bad company canceled policy with them over the phone and paid £58 fee, 1 week later found out they were taken £17 a month for cancelation fees also, no mention of this on the phone complete made up charges to exploit me. Technical terms theft. i was also stupid to take out another policy with the promise of £58 refund for a new policy, blah blah blah. avoid this company is my advice and don't be sucked into there cheap quotes, they will also try to extort money from you if you pay in full for the policy and have incorrect personal details.(they will search your personal details via price comparisons sites to see if you made things up) they make money from this and cancelation fees. proberley would be nightmare to claim. have now gone to a proper insurence company, more expensive but peace of mind.

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12th July 2020

Great quote, shoddy service

Their quote on Confused.com for home and contents insurance ticked every box; that is until I tried to complete my purchase with the provider, all I got was a twily wheel which continued for the next 30 mins until it timed out. I contacted by Facebook...

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Their quote on Confused.com for home and contents insurance ticked every box; that is until I tried to complete my purchase with the provider, all I got was a twily wheel which continued for the next 30 mins until it timed out. I contacted by Facebook Messenger, to be informed they were having "technical" issues and they could get someone to call me but it would take up to 3 days (my insurance was due for renewal before that). They then gave me a link to webchat trying to speak to anyone proved impossible. Then I tried phoning - the number given was one which costs £6 to call (very small letters - beware if considering phoning!!). but eventually, after persisting via Facebook messenger they supplied two other numbers - neither of which actually worked! either the person supplying them was clueless about this or they were trying to fob me off
personally I would never consuder thiscompany again; they are a complete joke - if that is how they go about trying to attract new custom I shudder to think about the treatment I could get if I were with them and needed to make a claim. I am glad I never actually parted with any money and took out a policy with them. How they continue to function with this kind of shoddy service is beyone me!

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15th June 2020

Hastings Direct: The Tragedies

Incompetent when it comes to making a claim. If you are involved in a car accident (even if the accident was not your fault) DO NOT MAKE A CLAIM. They will write your car off for the slightest of damage. When you challenge them on the write-off they...

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Incompetent when it comes to making a claim. If you are involved in a car accident (even if the accident was not your fault) DO NOT MAKE A CLAIM. They will write your car off for the slightest of damage. When you challenge them on the write-off they will neglect all other responsibilities, like sending your photo evidence and statement over to the third party. They will hire a garage to forge evaluations for the cost of repair, which are always exceedingly high, so they can hide behind their infamous motto ‘uneconomical to repair’ so they don’t have to repair your vehicle. Hence justifying what they call a write-off. If you are unfortunate enough to have a policy with this incompetent bunch, there is 1 thing you need to understand: the less you tell them the better. If you’re involved in an accident and your car is indeed repairable, my advice would be to find a garage that works on vehicle repairs. Go about getting this done yourself. It does mean that you will have to dip into your own pocket (those of you who were not at fault). But it is far less painful and stressful than if you were to try and achieve this goal
through hastings direct.

Do not make a claim through hastings direct. Better still, do not give them your money to start with. Those of you who have an existing policy I strongly urge you to start looking elsewhere. What I went through with this inadequate sort I would not wish on my worst enemy.

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30th May 2020

Dishonest and incompetent

Tried to book car insurance through compare the market, got to the end and it said they couldn't complete so I assumed it hadn't gone through, checked my bank they had taken payment anyway so I called them and they claimed they couldn't find payment....

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Tried to book car insurance through compare the market, got to the end and it said they couldn't complete so I assumed it hadn't gone through, checked my bank they had taken payment anyway so I called them and they claimed they couldn't find payment. This is a lie it went through whole I was on the phone to them and has been confirmed by my bank. Several calls later over 2 hours on the phone o still do not have my refund not only that they have opened 2 policies I have not asked for now and taken 2 payments and left a single mother with a disabled child with no money!!! I will be taking this to the fca and my solicitor.

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26th May 2020

Horrible experience

Don’t insure with Hastings I am pleading to anyone. Will mug you off completely and charge you for their time. Refunds are all send by a cheque if not cleared in 5 days they will become invalid. Insurance cancelled because I used a comparison website o...

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Don’t insure with Hastings I am pleading to anyone. Will mug you off completely and charge you for their time. Refunds are all send by a cheque if not cleared in 5 days they will become invalid. Insurance cancelled because I used a comparison website on the same window as Hastings. Price increased coz I refreshed the page.
Please avoid there are plenty other insurance companies cheaper

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27th April 2020

Great Insurance

Great Insurance offering the cheapest price and also the right amount of cover. Also easy to contact of if you need to phone without being put on hold for ages unlike other Insurance Companies. Hastings Direct make me feel like a valued customer and...

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Great Insurance offering the cheapest price and also the right amount of cover. Also easy to contact of if you need to phone without being put on hold for ages unlike other Insurance Companies. Hastings Direct make me feel like a valued customer and because of all these reasons I’ve decided to continue my insurance with them

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15th April 2020

Crooks you should definitely "AVOID"

Dont buy "ANY" insurance from these crooks, I called them to stop my renewal as I was looking at buying another vehicle and the call centre person charged me £45 for cancelling the policy, but let me tell you this, it will be their last ever charge on ...

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Dont buy "ANY" insurance from these crooks, I called them to stop my renewal as I was looking at buying another vehicle and the call centre person charged me £45 for cancelling the policy, but let me tell you this, it will be their last ever charge on me, there was one month left on the policy, who in their right mind would cancel a policy one month before it expires ? , just had a email from them quoting their company line, covering themselves ,colleagues and procedures, will not EVER use them again and would advise everyone to look elsewhere, they tell lies and use devious tactics to make sure you pay a "FEE" for everything, How come you cant cancel your renewal online.?, Answer / because they want to charge you a fee for cancelling, dont trust them !!!! A company run and serviced by incompetents

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21st February 2020

Slow and frustrating claims process...

You only find out how good an insurance company is when you have to make a claim, needless to say I will not ever use Hastings Direct again and I would actively advise against anyone using...

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You only find out how good an insurance company is when you have to make a claim, needless to say I will not ever use Hastings Direct again and I would actively advise against anyone using them.

Following numerous mistakes or 'misunderstandings' as they put it, on their part, I have been without a car for 3 weeks and counting.
10 days ago it was confirmed it would be written off and I was given a figure, at which point I asked if we could negotiate the figure due to mistakes and delays they had made up to that point. The total loss department is only open Monday to Friday 9am-5pm, so when you work those hours and can't have your phone on you at work you invariably struggle to talk to anyone about it.

I was told on Tuesday this week I could have a measly £35 compensation, I said that wasn't good enough and they said they would call me back on Wednesday. It is now Friday and after another two emails to them and a phone call, they finally called me back and offered £50. I might as well have saved my breath and my time, I would have been better off.

So they have processed my payment today and now its the waiting game as it might take 5 working days to clear in my account...

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19th February 2020

Terrible Company

Tried to add my partner to my car policy with Hastings Direct, but was unable to, but they told me I could take out a new policy with them for over £500 plus a cancellation fee despite the fact I had paid 12 month premium in advance. Worst customer ...

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Tried to add my partner to my car policy with Hastings Direct, but was unable to, but they told me I could take out a new policy with them for over £500 plus a cancellation fee despite the fact I had paid 12 month premium in advance. Worst customer retention policy ever. Would not recommend.

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3rd February 2020

astonishingly bad insurance company

I had only 2 payments of £31 left on my car insurance before the next renewal but i have just got a disability car so i rang them and told them i no longer had my car and wished to cancel my insurance,,,THEY WANTED £59 FOR ME TO CANCEL MY I...

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I had only 2 payments of £31 left on my car insurance before the next renewal but i have just got a disability car so i rang them and told them i no longer had my car and wished to cancel my insurance,,,THEY WANTED £59 FOR ME TO CANCEL MY INSURANCE,,,So they still wanted me to pay almost the full insurance,(except for £3) even though i have no longer got the car,,,needless to say,i told them there was absolutely no way i am paying them that amount to cancel my insurance but they insisted so i told them to get LOST and went on my online banking and cancelled the direct debit to them,,,they can whistle for it...

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