Been with Hastings Direct for many many years. Easy to renew and always get a good price. I have used both online and phone and... Been with Hastings Direct for many many years. Easy to renew and always get a good price. I have used both online and phone and have always had a professional experience. Read more Read less

Absolutely amazing customer service and great competitive prices.

Easy to get policy and best prices for vehicle insured recommend

Ive given 1 star because its the lowest… Ive given 1 star because its the lowest i can give had a major motorbike accident may... Ive given 1 star because its the lowest… Ive given 1 star because its the lowest i can give had a major motorbike accident may last year was in a coma for a month fractured all my ribs my collar bone and my kneecap had 32 pints of blood and almost died but was i allowed to recover? Spent the last year arguing for what im entitled to still not got it dealing with solicitors stay away personal injury insurance isn't worth having they will do and say anything not to pay you. Lies after lies disgusting company Read more Read less

Charged for a renewal I didn't ask for. Find policies like this manipulative and deceitful. Very little understanding from customer services when ringing to explain,... Charged for a renewal I didn't ask for. Find policies like this manipulative and deceitful. Very little understanding from customer services when ringing to explain, just 'we sent you an email weeks ago', with loads of hidden small print that says we're gonna rip ya off! Read more Read less

I just finished a contract with this company. My car insurance was finished at 23:59 of the 19th of Feb. They have automatically renewed my... I just finished a contract with this company. My car insurance was finished at 23:59 of the 19th of Feb. They have automatically renewed my car insurance morning of that day. Hence, I called them to cancel it as I was going to call them anyway as my new insurance has started the same day. Now they asked me to pay 20£ cancellation fee!! How is that even fair? I know its only 20£ but aren't we all working hard for a living? I only realised the mistake of paying it when my wife asked me why have I paid for the cancellation fee as technically the insurance hasn't lapsed yet when I called to cancel a new contract. I wonder how many more clients have they asked to pay for things such as this. Defo contacting FOS for this if they can't give a proper explanation. Read more Read less

Tried to claim for a leak in the upstairs bathroom which had gone through the ceiling in the kitchen they told me over the phone... Tried to claim for a leak in the upstairs bathroom which had gone through the ceiling in the kitchen they told me over the phone what they would not pay for basically they didn't want to pay out then they mentioned the very outrageous excess charges £700 pound in the end I gave up I will not use them again Read more Read less

I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I... I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I had a car accident they helped me win my case. They've also been reasonably priced throughout the years. Read more Read less

Had an issue with my drains and was forced by Hastings to pay my £350 excess to DASA who would investigate. As they took my... Had an issue with my drains and was forced by Hastings to pay my £350 excess to DASA who would investigate. As they took my excess I assumed this was part of the final settlement to fix the issue. But no this is just spent on the investigation that took minutes. DASA said that the drain had not been maintained and Hastings Direct have declined the claim as a result. If I had been told that I would be paying £350 just for the investigation I would not have made the claim in the first place. Read more Read less