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Hastings Direct Reviews

Ratings based on 237 reviews Last review 1 week ago
3.57 / 5Great overall rating

Hastings Direct reviews written by our Smart Money People can help you to find out more about what it's like to have an insurance policy with Hastings Direct. Smart Money People is the UK's independent financial services review site. Read and write...

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Hastings Direct reviews written by our Smart Money People can help you to find out more about what it's like to have an insurance policy with Hastings Direct. Smart Money People is the UK's independent financial services review site. Read and write Hastings Direct reviews, and together we can help to increase trust and transparency in financial services.

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Your Hastings Direct Reviews (237)

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1st October 2017

Hastings

I had a little bump last year and Hasting's were great- very quick and straightforward service. Although I was a little shocked to see how much my premium had gone up this year, they were happy to help in bringing this down so that I stayed a loyal...

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I had a little bump last year and Hasting's were great- very quick and straightforward service. Although I was a little shocked to see how much my premium had gone up this year, they were happy to help in bringing this down so that I stayed a loyal customer!

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30th September 2017

Nightmare when it comes to making a claim

I've never known such a prolonged claim experience. We kept getting passed through to different claims handlers who kept asking us exactly the same questions! Do they not all have access to the same systems? They then pass your claim on to yet another...

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I've never known such a prolonged claim experience. We kept getting passed through to different claims handlers who kept asking us exactly the same questions! Do they not all have access to the same systems? They then pass your claim on to yet another company who deals with getting the car assessed etc, which meant more asking the same questions. I know their prices are good however you pay for what you get and the experience with this company is dire.

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25th September 2017

Good price - easy purchase!

I bought my car insurance with Hastings recently as it was the most competitive on the market AND it had all the cover I needed! I had a few queries and used their 'live chat' to get these answered, it was quick, easy and hassle-free! Would definitely...

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I bought my car insurance with Hastings recently as it was the most competitive on the market AND it had all the cover I needed! I had a few queries and used their 'live chat' to get these answered, it was quick, easy and hassle-free! Would definitely recommend them. Hopefully, they offer a competitive price next year as I am not looking to switch again!

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20th September 2017

Cheapest but not the easiest

Hastings Direct were the cheapest for my policy by far. There were a number of different choices to add on to make the policy more expensive which was useful for a young driver. I had a few issues using their website though; I had to complete my...

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Hastings Direct were the cheapest for my policy by far. There were a number of different choices to add on to make the policy more expensive which was useful for a young driver. I had a few issues using their website though; I had to complete my application 3 times due to the website timing out for no reason and it was a bit difficult to understand what each of the 'extras' was going to cover me for and therefore, what wasn't actually covered in the policy to start with.

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