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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3 (677 reviews)

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3.00

Based on 677 reviews, last reviewed 13th Mar 2026

100% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

36%

19%

35%

Latest highest rating:

5

I've been with Hastings Direct for a good few years... I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I had a car accident they... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Charged for a renewal I didn't ask for. Charged for a renewal I didn't ask for. Find policies like this manipulative and deceitful. Very little understanding from customer services when ring... Read more Reviewed on: 13th March 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Hastings Direct Car insurance reviews (677)

Review of the Hastings Direct, Car insurance:

Affordable for young drivers

I’m 18 and just got my first year of insurance with black box which helps save lots of money. It was quick delivery and the app is excellent - I recommended to all my friends starting to pass their driving tests! Reviewed on: 16th September 2024

Honest and simple to obtain a quote with competitive...

Honest and simple to obtain a quote with competitive rates on-line. If want to speak to someone that's not a problem; customer service is friendly and efficient. Reviewed on: 6th September 2025

Even searching for better quotes online I haven’t fo...

Even searching for better quotes online I haven’t found better prices than Hastings for 2 years. 1 accident and it was sorted without much issues and courtesy car was provided. I got an email saying my price has been reduced for an issue in the pricing initially which is good considering they could have not done anything and kept the money. Reviewed on: 6th September 2025

Car insurance went up quite a bit last quote but sti...

Car insurance went up quite a bit last quote but still cheaper than most other insurers Reviewed on: 5th September 2025

Their insurance portal is easy to use

Their insurance portal is easy to use and setting everything up was good. It was cheaper than every other insurance on the market by quite a lot. To make a change it is easy, but I do think there are quite long wait times sometimes to speak to someone. Reviewed on: 5th September 2025

All right so far

Straightforward to set up contract with them, easy-to-use app. Corrected my NC bonus years and amended direct debit on the spot. All in all, competitive, user-friendly and on the ball. Reviewed on: 5th September 2025

Having just reviewed my multi-car insurance with the...

Having just reviewed my multi-car insurance with them, the discount was better than elsewhere, so really helping me save money. Reviewed on: 5th September 2025

Cost a premium to add 2nd car onto the insurance and...

Cost a premium to add 2nd car onto the insurance and it wasn't even for a full year as it has to have the same end date as the 1st car. Why can't it be cheaper if it's not the full year? Reviewed on: 5th September 2025

Easy to purchase good customer service

Easy to purchase good customer service Reviewed on: 5th September 2025

Good renewal process.

Good renewal process. They have given me the cheapest price 3 years in a row. Reviewed on: 5th September 2025

Hastings Direct were great

Hastings Direct were not only the cheapest but also I have had good experiences with the call centre Reviewed on: 5th September 2025

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