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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.04 (676 reviews)

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3.04

Based on 676 reviews, last reviewed 23rd Feb 2026

92% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

5

I've been with Hastings Direct for a good few years... I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I had a car accident they... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Dodgy fees. I just finished a contract with this company. My car insurance was finished at 23:59 of the 19th of Feb. They have automatically renewed my car insura... Read more Reviewed on: 23rd February 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Hastings Direct Car insurance reviews (676)

Review of the Hastings Direct, Car insurance:

No quibbles!

Fantastic insurer, no issues and would recommend. Reviewed on: 12th August 2022

One of the cheapest on the comparison sites - but cost me dear. Never again!

I will never use Hastings again. Really difficult to contact - up to an hour wait on the phone to talk to someone and then you get cut off. The 'my account' service is a joke and just did not work - ever. After I had signed the deal and paid in full Hastings started to make my life difficult asking for lots more info from me and requesting further documents from old insurer about a perfectly legit claim I made some 18-months ago. Hastings then found an excuse to charge me another £280 because my old insurer was slow providing this info. I cancelled my Hastings insurance after approx 3-weeks which cost me £90 in cancellation fees. Feels like I was scammed - I think one of Hasting's business tactics is to make easy, risk-free money from cancellations such as mine - £90 for 3-weeks insurance they must be raking it in from mugs like me! Reviewed on: 22nd November 2020

Sadly Cant leave NO STARS

Requested a refund of insurance as after buying a new car and requesting a quote which was OVER DOUBLE the original quote, went elsewhere. Well WHAT A JOKE, £45 admin charge for cancellation so a refund of £11. £45 for pressing a few keys on a computer. What a scam, will NEVER use Hastings again and will tell all my mates to steer well clear. Reviewed on: 22nd November 2020

2 minutes on the phone to cancel auto-renewal

20 minutes on the phone to cancel renewing my insurance as they'd cranked up the price as punishment for loyalty. But, 20 minutes on the phone was the only way to cancel it. Despite telling them I'm disabled, that phone calls are tiring, despite being online with my account, emailing them etc... No. 20 minutes on the phone was the only way. FURIOUS Reviewed on: 17th November 2020

Great price and service

Always found Hastings a respectable company with good customer service and excellent products! Reviewed on: 19th September 2020

Lies, incompetence and foul play

Had an accident that the other party took liability for. Hasting still trying to get excess from me. Been over 6 weeks- my car hasn’t been seen or repaired. Call centres in South Africa No help at all- even though accident was not my fault. They asked me to prove the other party took liability, which involved me forwarding the emails onto Hastings. I thought this was their job to chase and determine whose fault it is. They have asked me to find a garage and quote a repair- which then they will decide if they want to pay for. Made complaints- they got resolved without even contacting me. I’ve had to contact ombudsmen. Will never Insure with Hastings again ! Reviewed on: 17th September 2020

Perfect

easy app to use address n quote done in 10 minutes no 50minute phone call Reviewed on: 14th September 2020

Friendly Uk Staff

Easy to reach and UK staff who are very friendly. Best price too. Reviewed on: 13th September 2020

Definitely room for improvement

First off I was happy with my quote when I first took out my car insurance with Hastings direct, it was actually the cheapest one showing on compare the market. The online process was easy and straightforward. I pay monthly and thankfully there wasn’t a huge upfront payment to be made. I was disappointed during the COVID-19 pandemic, as we were in full lockdown, I wasn’t even using my car for weeks On end, but still had to pay a hefty monthly bill for a car that was just sat on my driveway. I asked the company if they could suspend my insurance for a month, thus meaning I could miss a payment, nope that wasn’t possible, i’d have to cancel my insurance altogether. I was mainly upset because another well known insurance company was offering a coronavirus refund to all of their customers, now that’s a goodwill gesture. After all of that, my insurance is due for renewal soon and Hastings has emailed to let me know that if I renew with them, then I can keep paying the same payments every month for another year, the figure hasn’t even dropped slightly. I go look on compare the market again and a quote with Hastings direct is showing up as £50 cheaper than what they’re offering me in my email! Robbers. Reviewed on: 4th September 2020

Good price

Had insured with them for years Reviewed on: 4th September 2020

All ways kept me informed

Kept me in my budget and given me the best options for my driving experience Reviewed on: 25th August 2020

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