Write a review

Go to business site

Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.04 (676 reviews)

View other Hastings Direct products

3.04

Based on 676 reviews, last reviewed 23rd Feb 2026

91% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

5

I've been with Hastings Direct for a good few years... I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I had a car accident they... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Dodgy fees. I just finished a contract with this company. My car insurance was finished at 23:59 of the 19th of Feb. They have automatically renewed my car insura... Read more Reviewed on: 23rd February 2026

Read all reviews See your review

About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Hastings Direct Car insurance reviews (676)

Review of the Hastings Direct, Car insurance:

No quibbles!

Fantastic insurer, no issues and would recommend. Reviewed on: 12th August 2022

Always the cheapest policy

Great value policies for under 25s. Friendly customer service staff. Reviewed on: 24th August 2020

Great Value

Great customer service, unbeaten on price for the quality of cover. Reviewed on: 23rd August 2020

Total lack of customer service

Took 2 months to get a payout on a no fault collision after Hastings passed responsibility to Enterprise and Incident Management Solutions, who were totally ineffective. No communication on progress (more accurately the lack of progress) with me having to constantly try to get information. Eventually passed back to Hastings, who delayed processes and dragged things out and again a lack of communication. A company to avoid!!! Reviewed on: 27th July 2020

Poor service

They made making a simple change to my policy hard work. Overseas call centre (South Africa?) with a call handler who just couldn't seem to understand my request. It took several calls and having to escalate my complaint to get the matter resolved. Reviewed on: 19th July 2020

Good Value

Good value insurance , and would recommend Reviewed on: 18th July 2020

bad company

bad company canceled policy with them over the phone and paid £58 fee, 1 week later found out they were taken £17 a month for cancelation fees also, no mention of this on the phone complete made up charges to exploit me. Technical terms theft. i was also stupid to take out another policy with the promise of £58 refund for a new policy, blah blah blah. avoid this company is my advice and don't be sucked into there cheap quotes, they will also try to extort money from you if you pay in full for the policy and have incorrect personal details.(they will search your personal details via price comparisons sites to see if you made things up) they make money from this and cancelation fees. proberley would be nightmare to claim. have now gone to a proper insurence company, more expensive but peace of mind. Reviewed on: 18th July 2020

Great value but beware of renewal hikes

I’ve been with Hastings for 7 years. Fortunately I have not had to make a claim except for a chipped windscreen. However when I have had to contact them for whatever reason they have been very friendly and helpful. The only thing to watch out for is how much they hike up the renewal costs each year. If you do a comparison you will find the same insurance for maybe £200-£300 cheaper. So never auto renew without giving them a call and negotiating first! Reviewed on: 15th July 2020

Great Service & Cheapest Around

Friendly and helpful staff and have been the cheapest provider for me year on year. Reviewed on: 14th July 2020

Brilliant company

Hastings direct is a brilliant car insurance provider. I cannot fault their costumer service and the ease of the company. Well-thought out app that can be used to check policy and amend details with no problem. Reviewed on: 14th July 2020

Great value

Having not driven for quite some time I had no no claims but using sourced me a great insurance desk that was adorable and offered good extras. Reviewed on: 13th July 2020

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Motorbike insurance
from Bennetts 3.31 from 24 reviews
Car insurance
from Marmalade 3.49 from 45 reviews
Car Insurance
from Insure 2 Drive 2.20 from 14 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub