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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.19 (684 reviews)

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3.19

Based on 684 reviews, last reviewed 12th Jun 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

35%

20%

35%

Latest highest rating:

5

Brilliant Great app, great customer service, and great quote offered. Speaking on the phone usually helps to get a better quote but being loyal to Hastings has ... Read more Reviewed on: 7th June 2026

Latest lowest rating:

1

Had a accident,rung a management company by mistake,... Had a accident,rung a management company by mistake,didn't realise I did.as many others have from what I've read..rung hastings direct to find out wha... Read more Reviewed on: 12th June 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (684)

Avoid, worst company ever! Fees - Hidden Fee everywhere!

Absolutely terrible service, incompetent and unhuman!!! Hastings Entered wrong details over the phone, then charging me a fortune for they own mistakes, not willing to solve the issue, just constantly trying to charge me with fees. Worst insurance company ever. Will be sending this company to trading standards and plenty of other institutions to carry out a check, because this is not right. Reviewed on: 5th April 2021

Steal money iut accounts for policy i dont have

Stole full amount out my account and im still waiting 20 days later to have it returned i get nothing but excuses on why tgey cant return it stay well clear of this company Reviewed on: 23rd March 2021

poor customer service

wouldn't let me complete quote online then proceeded to add over £100 to the quote price for having to call them. Reviewed on: 16th March 2021

Reliable customer service

Effective and Efficient services Reviewed on: 13th March 2021

Unprofessional and dishonest.

Guys don't touch them with a bargepole! Trying for 3 days to change my policy with no reply. Eventually had to go with another company. Now trying to charge me £45 for cancelling within the last month, even threatening with debt collection. They made a big deal of supporting the NHS etc, but in reality they're screwing me over. Reviewed on: 19th February 2021

Hastings direct car insurance guilty of mis selling worthless car insurance with constitutes fraud avoid

This insurance company sold me a car insurance over the phone and send me incorrect papers and when I had an accident all they had promised turned out to be untrue and my fully comprehensive was only worth a 3 part and that constitutes mis selling and is fraud. They also tried to make me pay twice for the insurance which is not legal either and their customer service is appalling. Avoid this company if you want to be fully insured by a profesional and honest insures. Reviewed on: 2nd February 2021

Fraudulent scam operators

Fraudulent scam - now with shocking customer service! Originally quoted around £600 / year for car insurance - with monthly payments of £57 / month. Went through the acceptance and payment process using these figures. When insurance documents came through and direct debits had been taken, cost of policy had risen to £1,100 with monthly payment £99 / month. I did not see the (almost double!) inflated yearly price at any point during the process so believe that I have been scammed based on a fraudulent quotation. To compound the issue, I can't believe this company could act any more dishonestly. The customer service operative I dealt with to try and resolve this took almost an hour to understand what the issue was - and still didn't grasp the problem. Now after battling with the complaints team, they have been totally unhelpful and dismissive about THEIR mistake and the theft of my money. Now onto the Ombudsman and legal advice!! DO NOT USE! DO NOT USE! DO NOT USE! Reviewed on: 1st February 2021

AVOID AT ALL COSTS

PLEASE DO NOT SIGN UP. This company is a rip off. They advertise one price on a comparison website, which you feel sounds like a reasonable deal. So you sign up then they take additional money from your account without notification or authorisation as they are not happy with the information provided. Very bad business conduct which i'm not sure is even legal. Reviewed on: 2nd December 2020

Rip-off

Purchased car insurance via price comparison website, the date of purchase was one month out for a car I have owned for 5 years - car was bought in June but July on the v5 document. Hastings called me on the day my insurance started to tell me I had to pay a £30 amendment fee or if I cancelled they would keep £20 for an arrangement fee - disgusting. Having read reviews elsewhere I am not the only person this has happened to. Reviewed on: 23rd November 2020

One of the cheapest on the comparison sites - but cost me dear. Never again!

I will never use Hastings again. Really difficult to contact - up to an hour wait on the phone to talk to someone and then you get cut off. The 'my account' service is a joke and just did not work - ever. After I had signed the deal and paid in full Hastings started to make my life difficult asking for lots more info from me and requesting further documents from old insurer about a perfectly legit claim I made some 18-months ago. Hastings then found an excuse to charge me another £280 because my old insurer was slow providing this info. I cancelled my Hastings insurance after approx 3-weeks which cost me £90 in cancellation fees. Feels like I was scammed - I think one of Hasting's business tactics is to make easy, risk-free money from cancellations such as mine - £90 for 3-weeks insurance they must be raking it in from mugs like me! Reviewed on: 22nd November 2020

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