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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 2.99 (678 reviews)

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2.99

Based on 678 reviews, last reviewed 4th Apr 2026

100% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

36%

19%

35%

Latest highest rating:

5

I've been with Hastings Direct for a good few years... I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I had a car accident they... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Poor service even poorer company Ive given 1 star because its the lowest… Ive given 1 star because its the lowest i can give had a major motorbike accident may last year was in a coma... Read more Reviewed on: 4th April 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Hastings Direct Car insurance reviews (678)

Review of the Hastings Direct, Car insurance:

Affordable for young drivers

I’m 18 and just got my first year of insurance with black box which helps save lots of money. It was quick delivery and the app is excellent - I recommended to all my friends starting to pass their driving tests! Reviewed on: 16th September 2024

Good customer service

Overall good. The customer reps are knowledgeable and helpful. Reviewed on: 5th September 2019

No issues so far!

Very easy and simple process to get a quote and purchase insurance, great app, no issues so far! Reviewed on: 4th September 2019

Ok

They're an alright company, don't promote customer loyalty with good offers after 12 months though Reviewed on: 4th September 2019

Solid Car Insurance at great price

Having been with a competitor for years Hastings Direct worked out a cheaper, more comprehensive no-nonsense alternative. Job done. :) Reviewed on: 1st September 2019

Very easy to deal with, straightforward and very reasonable/accessible.

Good availability and flexibility and great prices. The only downside, if unsurprising, was to get the best price I had to give them details that theoretically enable them to auto-renew if I don't keep tabs on it. Reviewed on: 1st September 2019

renewal

although initially my renewal had gone up 25%, one quick phone call and they beat all comparison site quotes for even better cover Reviewed on: 1st September 2019

Fantastic price

Fantastic prize and easy to use website definitely recommend Reviewed on: 1st September 2019

Best Price

Came up as best price of comparison sites. Reviewed on: 31st August 2019

good reasonable prices

been with hastings a few years now and there prices are very competitive Reviewed on: 30th August 2019

Good Value

Good Value insurance with a few added extras that you don't get with other insurance companies. Reviewed on: 30th August 2019

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