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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 2.99 (678 reviews)

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2.99

Based on 678 reviews, last reviewed 4th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

36%

19%

35%

Latest highest rating:

5

I've been with Hastings Direct for a good few years... I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I had a car accident they... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Poor service even poorer company Ive given 1 star because its the lowest… Ive given 1 star because its the lowest i can give had a major motorbike accident may last year was in a coma... Read more Reviewed on: 4th April 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Hastings Direct Car insurance reviews (678)

Review of the Hastings Direct, Car insurance:

Affordable for young drivers

I’m 18 and just got my first year of insurance with black box which helps save lots of money. It was quick delivery and the app is excellent - I recommended to all my friends starting to pass their driving tests! Reviewed on: 16th September 2024

Smart miles

Got some good cover at a great price for my son very informative Reviewed on: 23rd September 2018

Very helpful staff when dealing with issyes

Good customer service and friendly staff Reviewed on: 23rd September 2018

No issues

Easy to set up Best price for my needs on compassion website Reviewed on: 22nd September 2018

Hastings Direct is fine

I've been with Hastings Direct for a few years and never had any problems. As with most car insurance companies, they put up the renewal price every year and are haggled down again, which doesn't show loyal customers much respect or thanks, but are otherwise good. Reviewed on: 22nd September 2018

Car insurance

I’ve been with them the past few years, there excess price is amazing only £95 and also windscreen cover is only £25 for a chip £100 for a whole screen replace best price I found, also when a insurance company gave me a better quote they matched the price, you get threw to customer service very fast and they help you with any problem Reviewed on: 22nd September 2018

Easy to contact

I have had no problems with Hastings and they was one of the cheapest options with alot Included and easy to contact Reviewed on: 21st September 2018

I renew every year

Every year i shop around and compare quotes but hastings always comes up as the cheapest- their staff are always friendly and helpful whenever i have had to get in touch Reviewed on: 21st September 2018

Never had an issue

They have always been excellent and very friendly to deal with Reviewed on: 17th September 2018

Great insurance

Cheapest for my car considering I had an accident a few years ago. Had a cracked windscreen to replace a couple of months ago and they were very helpful and efficient in supporting me through the claim. Reviewed on: 9th September 2018

Second Year still happy

Easy, straightforward and helpful. Reviewed on: 9th September 2018

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