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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.04 (676 reviews)

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3.04

Based on 676 reviews, last reviewed 23rd Feb 2026

91% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

5

I've been with Hastings Direct for a good few years... I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I had a car accident they... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Dodgy fees. I just finished a contract with this company. My car insurance was finished at 23:59 of the 19th of Feb. They have automatically renewed my car insura... Read more Reviewed on: 23rd February 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Hastings Direct Car insurance reviews (676)

Review of the Hastings Direct, Car insurance:

No quibbles!

Fantastic insurer, no issues and would recommend. Reviewed on: 12th August 2022

Customer service

Great customer service, very helpful when I had my first ever car accident. Also great service when renewing my policy- price matching my cheapest price. Reviewed on: 17th July 2018

be careful

Bad experience glad i left this awful insurance with awful staff i rang them spoke to a silly girl asked her if it was cheaper if u was unemployed (i am employed by the way) she then changed my insurance to unemployed without my permisson and my insurance went up by 300 a month!! they said because i said that question so i cant change it now. i stated i am employed and was only asking!! spoke to managers and they wouldnt do a thing. i had to leave. just be wary n be careful wat u say to them. untrust worthy insurance. i lost my no claim bonus due to jus a question. needs shutting down then again they will just change their name anyway Reviewed on: 16th July 2018

Good company

Best price Very reliable Fast service Reviewed on: 6th July 2018

Horrendous customer care

I have had the most terrible experience with Hastings direct. Following accepting a renewal quote, Hastings accidentally cancelled my policy leaving me with no insurance. I was told they were unable to rectify the problem despite taking whole responsibility for the error. They told me I would have to pay double the original renewal quote. After 5 days with no insurance and being told that it is illegal if I drive my car and that there is nothing they can do to rectify the mistake. I logged a complaint and after 5 days I am still without car insurance and I am yet to hear anything from the complaints team. The customer care is atrocious. By far the worst insurance company I have ever had to deal with. If you want a good quality insurance company with good customer care, do not insure with Hastings direct! Reviewed on: 21st June 2018

Over 45 minutes on & off hold, avoid!

Phoned to cancel policy less than a day old, was on & off hold for over 45 minutes. Then charged £60 for my time. Not happy, cannot recommend. Reviewed on: 15th June 2018

Great price with added bonuses.

I managed to save about £12 per month with my car insurance with Hastings Direct. Plus came with breakdown cover and other added bonuses. I have not had to call upon their services as yet but so far great company. Reviewed on: 9th June 2018

Just Don't Have an Accident

All is fine until you have an accident!!! we were in a no fault accident, we were passed to a claims company called Auxilis and had to sign a credit agreement to get our car repaired and get a "hire" car we now have to go to court as the other party won't pay if we don't we have to even though we were told the whole thing was insured and would not cost us a penny. I raised a complaint to Hastings and they were rude on the phone and just dismissed me and my complaint, I have 2 cars with them and wish i could cancel now but of course they charge if you try to cancel. I would NOT recommend to anyone Reviewed on: 30th May 2018

Unhelpful company

Unhelpful company, canceled my insurance based on too many quotes. Reviewed on: 13th April 2018

Insurance if you've got patience

Straight-forward insurance but be prepared to pay through the nose if you want to make changes to the policy Reviewed on: 5th April 2018

Poor customer service

Have tried to contact them for almost a week to cancel my policy renewal but the online service keeps saying not working and the phone number averages 20mins to answer, by-which time I've become so frustrated that I've hung up. Oddly my policy has gone up by Â£50 but if I go on their website its Â£50 cheaper for exactly the same, having got through to an operator they said they could get the price lowered!!!!!!!! why not do that anyway and keep a customer? Reviewed on: 3rd April 2018

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