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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 2.99 (678 reviews)

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2.99

Based on 678 reviews, last reviewed 4th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

36%

19%

35%

Latest highest rating:

5

I've been with Hastings Direct for a good few years... I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I had a car accident they... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Poor service even poorer company Ive given 1 star because its the lowest… Ive given 1 star because its the lowest i can give had a major motorbike accident may last year was in a coma... Read more Reviewed on: 4th April 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Hastings Direct Car insurance reviews (678)

Review of the Hastings Direct, Car insurance:

Affordable for young drivers

I’m 18 and just got my first year of insurance with black box which helps save lots of money. It was quick delivery and the app is excellent - I recommended to all my friends starting to pass their driving tests! Reviewed on: 16th September 2024

Renewal increase of 25% for no reason

Received my renewal for my car insurance. I was paying £36 per month yet the renewal demands £45 per month. I've not had a claim, in fact I have 30+ years no claims, still live in the same street, no health problems and no points on my licence yet I have been saddled with a 25% increase year on year. Fortunately I had got a few quotes in as I anticipated this sort of trick. I phoned Hastings to cancel my policy on renewal as they craftily arrange it to auto renew. One of my quotes is from Directline, their quote is actually cheaper than the £36 I currently pay. The rep at Hastings wanted to see what they could do with the renewal price but I am not interested in dealing with a company that tries to have me over and neither should anybody else. People, don't fall for this renewal scam. I used a link on Auto Trader that browses insurance companies for a quote. I've used it for years and generally it is pretty reliable. Good Bye Hastings and stop trying to rip off your customers Reviewed on: 22nd August 2016

Straightforward, great price

Easy to apply, clean, decent website, straightforward process and amazingly cheap for fully comp - highly recommended! Reviewed on: 17th August 2016

Rip off merchants

How can it be legal for a company to increase the price of your car insurance by £20 a month after two months due to a "technicality"on their end - rip off merchants, STAY AWAY!! Reviewed on: 15th August 2016

Renewed

I shopped around as usual but the best offering I could find was to renew with Hastings. Reviewed on: 15th August 2016

Helpful

Looked for a price when leaving for a competitor, even though the knew it wouldn't be cheaper. Didn't try and persuade me or sway with useless offers. Reviewed on: 15th August 2016

Cheapest and simple

Always the cheapest and always reduce your yearly quote for renewing Reviewed on: 15th August 2016

So easy!

I've had no regrets about insuring my car with Hastings Direct. I'm now on my second year with them, I wish I'd given them a go a lot earlier! Reviewed on: 14th August 2016

Disappointed with information

After an accident caused by someone else, I don't feel Hastings gave me enough information about how my claim would affect future insurance premiums. Reviewed on: 13th August 2016

USELESS

Third party hit my car along the motorway ( this wasnt my fault) and had footage of it but wouldn't sort anything out until I paid upfront and that there was the license plate on there , so I went to the police and they had seen the footage and said that there was no sign of the license plate so that the lied, and they still refused to do anything, so now it's gonna cost me £1300 to get it done on my own back, DO NOT GO WITH THIS COMPANY, I am 18 years old just trying to get through life and this insurer f**** you over, don't bother. Reviewed on: 12th August 2016

Wonderful

Easy to arrange, no messing about. very competitive quote that offered many extras Reviewed on: 7th August 2016

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