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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.15 (646 reviews)

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3.09

Based on 646 reviews, last reviewed 21st Jun 2025

No new 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

5

Great experience recently when renewing Great experience recently when renewing Reviewed on: 21st June 2025

Latest lowest rating:

1

Ok until you actually have to use them. Ok until you actually have to use them. I was involved in a no fault hit and run where the other party accepted liability. They have severely under v... Read more Reviewed on: 13th June 2025

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About this product

Hastings Direct Car insurance reviews (646)

Review of the Hastings Direct, Car insurance:

Good customer service

Whenever I had a query the customer service team were always very friendly and willing to help would definitely recommend to family and friends Reviewed on: 25th September 2016

It is very difficult to cancel the renewal although...

It is very difficult to cancel the renewal although they said you can do by app. It took two hours to cancel. So badly service. Reviewed on: 21st February 2024

Avoid avoid avoid - hidden charges , we got insuranc...

Avoid avoid avoid - hidden charges , we got insurance with Hastings last week. Since then we have been hassled for more and more Info with threats of cancellation. We provided the information. We put my licence held 16 years as I got my licence Feb 2008 now Feb 2024 There was no option for actual date. Police started on 1st Feb my licence on 5th Feb. They are now trying to charge £60 to change this as they're saying it should be 15 years Their math =2008 to 2024 is 15 years Please avoid, put of principal we cancelled but that cost £90 Reviewed on: 15th February 2024

Thieving scum.

Thieving scum. Called and cancelled my policy back in July 2023. Realised in January that they’d carried on taking payments and had not cancelled it. Rang them early January and was told I’d get a call back after the weekend. No call back and they took another payment! Called again to complain and was told that the nothing had been done so started the whole complaint process again. They told me they had listened to the call and I hadn’t cancelled the policy. I demanded to be sent the recording and was told it would take 6-8 weeks for me to receive it! Meanwhile I was told that to cancel the policy and get a refund I would have to provide proof of sale in order to be refunds from that date. I sold the car after keeping it in a garage for a few months after I cancelled the policy as the car was not roadworthy. Since when did you have to provide any of that to cancel your insurance? Absolute shower of w⚓️s. Do not use them. I’d hate to think what I’d have had to go through if I’d needed to make a claim. C U Next Tuesday. Reviewed on: 22nd January 2024

Wish I could give 0 Stars

We have had a multi car policy with Hastings Direct for the last 2 years, our renewal is due on 1st Jan we had a quote last night +£300 increase on last year but decided to renew so rang them at 9.00am to pay in full (£920) to be told that there is a problem with our policy and their system won’t let us renew. I have spent 2.5 hours on and off the phone with them this morning just to be told they don’t know what the problem is so with less than 24 hours left on our insurance to just go elsewhere. To add insult to injury even though I paid in full last December I have received an email saying that I owe them £46.00 for cancelling the policy even though they cancelled it. To be fair their customer service people have tried their best but do come across as clueless. To think I bought my house and contents insurance with them last night I am now regretting that decision. Reviewed on: 30th December 2023

Late renewal of home and contents insurance

Called to renew house and contents insurance but missed renewal date by 12 hours. Agent said I would need to complete another application. She told me to go to a comparison web site to get quotes. Called back in an hour to try and renew policy again. The agent also told me the same. Tried a compare site, got a price £££’s cheaper through a different company. Not sure how the agents win any commissions though. Reviewed on: 17th December 2023

Very unprofessional, aggressive, I do not recommend

Very unprofessional, aggressive, I do not recommend Reviewed on: 16th December 2023

PLEASE READ THIS AND PLEASE BE WAREY

PLEASE READ THIS AND PLEASE LISTEN I went with hasting you drive(black box ) for my daughter Unfortunately she had a crash of no fault of her own and the car took a long time to be fixed so she wasn’t using it . I replied to emails that didn’t state you couldn’t reply to ( so no one read them apparently) explaining she wasn’t using the car as they wanted to no why it wasn’t alerting them and I had many convos with them about the crash and told them when she got the car back from being fixed she was shaken up and wasn’t driving so I assumed all was ok I have had her insurance cancelled by then they won’t reinstate it and have not been at all helpful this has had CATASTROPHIC CONSEQUENCES for my poor child I’m devostated for her and now it’s around 7:8 thousand pound with a specialist insurer with a crash and a cancellation. If I can help one person not go through this heart ache Iv achieved something do not please do not insure with them on you drive Discusting Reviewed on: 12th December 2023

Becareful ! (from my real experience)

Like some people made complaints here. I am a new victom suffer from policy cancelled from this company with a ridiculous explanation. They just keep denying their faults. I got 2 car policys in this company. 1 of these policy have many error information that charged me for those correction and requested me to pay extra 400 more for a non fault claim history. However, the 2nd policy doesn't these problem at all. I refused to pay the extra and sent them the claim document which stated clearly my previous claim is a non fault claim. One of the CS told me a few days before that they would update the information accordingly after they receive the document. However, they did receive my email but no update at all and then cancelled my policy because I didn't pay the extra premium. I kept all email copies and their promise on phone. I would make complaint through all available channels. We should fight for our consumer rights especially I got enough information on hand. Reviewed on: 27th November 2023

car insurance claim

I have had a live claim since March this year, the customer service from start to finish has been appalling so far. The lack of communication from the beginning of the claim has been non existent, I have had to call each and every time to be met with advisors who have no clue what they are doing at all. They pass you from department to department and each and every advisor has no clue what to do or how to handle information. Passed to their legal team 1 email in July since then nothing. I would not recommend using Hasting Direct for any insurance at all. Reviewed on: 15th November 2023

One star as zero isnt an option

One star only because zero isn’t an option!!! I’ve been driving for 12 years, maximum no claims bonus. Never made a claim in my life not even a windscreen claim. I’ve been a loyal customer for years with Hastings then suddenly this morning I get an email saying they can’t renew this year. None of my details have changed, I live in the countryside, I’m probably one of the lowest risk people you could possibly want to insure. They won’t give a reason for why they won’t renew me just a straight no after all these years of paying in full every year and being a loyal customer! Absolute joke. I can’t wait to see the day Hastings insurance goes into liquidation, karma. I hope everyone you insure make claims this year Reviewed on: 13th November 2023

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