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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.81 (1588 reviews)

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4.84

Based on 1,588 reviews, last reviewed 2nd Feb 2026

21% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Excellent efficient and friendly service Excellent efficient and friendly face to face with Jade Reviewed on: 2nd February 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1588)

Review of the Hinckley & Rugby Building Society, Savings:

Spalding branch helpful, efficient & friendly.

Allways find Spalding branch helpful, efficient & friendly. I appreciate the fact that I can telephone the branch direct, very good customer service. Reviewed on: 8th April 2025

Reply from Hinckley & Rugby Building Society Hello and thank you for taking the time to pass on your comments regarding the service you’ve received at our Spalding agency. It’s always good to hear from our members about how highly valued our personal customer service is. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 14th April 2025

Nuneaton Branch Customer Service

Nuneaton Branch always working with a smile and laugher ; it’s always a pleasure in visiting this branch and nothing is a problem to them at all Reviewed on: 30th September 2025

Reply from Hinckley & Rugby Building Society Thank you for your lovely review Alan. We're so pleased to hear that visiting our Nuneaton Branch is always a positive experience for you. Our team works hard to create a welcoming atmosphere, and it's wonderful to know their smiles and laughter make a difference. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great opportunity to share your thoughts and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel We look forward to welcoming you again soon! Response date: 3rd October 2025

The staff are my reason for investing with the Hinck...

The staff are my reason for investing with the Hinckley & Rugby. They always provide a friendly, polite and helpful service which cannot always be said about their competitors although their rates may be better. Reviewed on: 30th September 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind words Debbie. We're delighted to hear that our team has made such a positive impression and continues to be the reason you choose to invest with Hinckley & Rugby. Providing friendly and helpful service is something we take great pride in, and it's wonderful to know it sets us apart. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your thoughts and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your support! Response date: 3rd October 2025

Opened five children’s accounts.

Opened five children’s accounts. The service was excellent from Beverley at Nuneaton. Very patient and helpful. Though the application forms were poorly thought out and not clear for the type of accounts we were opening. Reviewed on: 29th September 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your feedback, we’re really pleased to hear that Beverley at our Nuneaton branch provided excellent service and was both patient and helpful while setting up the children’s accounts. Thank you too for your comments on our application form, constructive feedback from our members is really valuable and will be shared with the team. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again — we really appreciate you taking the time to share your experience. Response date: 3rd October 2025

Friendly and welcoming

Staff are always friendly, welcoming and greet customers with a smile. Transactions are always completed efficiently. Reviewed on: 29th September 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind feedback, we’re so pleased to hear that the team at our Rugby branch continue to offer a friendly and welcoming experience! It’s great to know that transactions are handled efficiently and that our team’s positive attitude makes a difference. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again — we look forward to seeing you again soon! Response date: 3rd October 2025

Great customer service at Nuneaton

Great customer service in the Nuneaton branch this morning. Lovely smiling faces and always very helpful Reviewed on: 29th September 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your lovely feedback - we’re delighted to hear you had a great experience at our Nuneaton branch. Friendly faces and helpful service are exactly what we strive for, and it’s wonderful to know that came through during your visit. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel We look forward to welcoming you again soon! Response date: 3rd October 2025

Always receive fantastic service in the Lutterworth...

Always receive fantastic service in the Lutterworth branch! Reviewed on: 28th September 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind feedback — we’re delighted to hear you always receive fantastic service at our Lutterworth branch! Our team works hard to make every visit a positive one, and it’s lovely to know that their efforts are appreciated. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again Response date: 3rd October 2025

Excellent Service

Linda has been very helpful in opening up our account for Badwell Ash Parish Council Reviewed on: 27th September 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind feedback Clare - we’re delighted to hear that Linda was so helpful in setting up your account for Badwell Ash Parish Council! We’re proud to support local councils and community organisations, and it’s great to know our services are making a positive impact. Providing clear, friendly, and efficient service is something we truly value. Thanks again — we really appreciate your support. Response date: 3rd October 2025

What a bunch of legends!

What a bunch of legends! Jo is fantastic she’s so passionate about their products and really takes the time to explain thoroughly the details and benefits. Reviewed on: 26th September 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your amazing feedback, Kayleigh — we love hearing that! Jo will be absolutely thrilled to know her passion and dedication came through so clearly. Taking the time to explain things thoroughly is something we believe is key to helping members make confident savings choices. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again — we’re so pleased you had such a positive experience with the team. Response date: 3rd October 2025

Friendly and knowledgeable

The staff in rugby were really friendly and knowledgeable. Sat down with me to find the right account for what I’m saving for Reviewed on: 26th September 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your lovely feedback! We’re really pleased to hear that the team at our Rugby branch made you feel welcome and took the time to sit down with you to find the account that best suits your savings goals. That personal touch is something we’re proud of! If you’d like to help shape how we continue to support our members, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again — we’re so glad you had a positive experience! Response date: 3rd October 2025

Great friendly service

The staff at the Rugby branch are always so helpful and friendly. Reviewed on: 26th September 2025

Reply from Hinckley & Rugby Building Society Hi Jo, Thank you so much for your kind words! We’re really pleased to hear that the team at our Rugby branch continue to provide such friendly and helpful service. If you’d like to help shape how we continue to support our members, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thank you for choosing the Society for your savings. Response date: 3rd October 2025

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