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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.85 (1622 reviews)

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4.85

Based on 1,622 reviews, last reviewed 2nd Mar 2026

35% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Thank you to TOM for his excellent customer service,... Thank you to TOM for his excellent customer service, patient, and understanding. Reviewed on: 2nd March 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1622)

Review of the Hinckley & Rugby Building Society, Savings:

Lady was lovely,

Lady was lovely, nothing too much trouble, listened to me and my brother rattling on , as mum had sadly died the year before, when I needed another account I had all the help I needed. Reviewed on: 20th October 2024

Reply from Hinckley & Rugby Building Society Hi Dawn, Thank you for taking the time to pass on your thoughts about the service you received from our team in Nuneaton, it’s good to hear you received all the help and time you required on your visit, I’m sure the team welcomed the opportunity to chat with you. We are also very sorry to hear about the loss of your mother. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024

5 Year ISA

Liam was very helpful in Hinckley and explained about the 5 year ISA, with the Pass book. I am used to being able to see ISAs online so the Pass Book was new to me . Reviewed on: 22nd April 2025

Reply from Hinckley & Rugby Building Society Hi Jackie, Thank you for taking the time to pass on your feedback, its great to hear Liam was helpful and was able to provide the information you needed regarding our 5 Year ISA. Should you wish to view your savings online please visit our website and follow the links for H&R Online (top righthand button). Should you need any help registering please do not hesitate to contact our team who will be able to assist you. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 23rd April 2025

simple straight forward procedure to open an IS...

very simple straight forward procedure to open an ISA saving account. filled out the form and after a few days received a call from an advisor confirming the account open and giving information we need to transfer funds. Reviewed on: 19th April 2025

Reply from Hinckley & Rugby Building Society Hello Laura, It’s always great to hear from our members, so thank you for taking the time to get in touch and provide us with your feedback. It’s encouraging to hear you found the process to open an ISA straightforward, especially at such a busy time for our team. Should you need any further assistance please do not hesitate to get in touch, we’d be happy to help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 23rd April 2025

Lovely friendly staff. really easy to open an account

Lovely friendly staff and really easy to open my account. I was expecting a load of unnecessary document checks and hoops to jump through - instead a very friendly and modern experience. More business coming your way. Reviewed on: 18th April 2025

Reply from Hinckley & Rugby Building Society Afternoon Christina, It’s great to hear you found our staff friendly and our processes to be straightforward and modern, this is exactly what we’re aiming for. We’re very happy you chose to open a savings account with the Society and we look forward to welcoming you again in the future. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 23rd April 2025

We had a very good experience at a difficult time.

We had a very good experience at a difficult time. Liam at Hinckley branch was very helpful. Reviewed on: 17th April 2025

Reply from Hinckley & Rugby Building Society Hello Shirley, I am sorry to hear you have been experiencing a difficult time recently, however I am very pleased to hear that Liam was helpful and able to assist you. Thank you very much for taking the time to send us your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 23rd April 2025

Rang and very helpful and friendly

Rang and very helpful and friendly Reviewed on: 16th April 2025

Reply from Hinckley & Rugby Building Society Hi Kev, We're very happy to hear that you received helpful, friendly service from our team over the phone. Thank you for taking the time to send us your feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 23rd April 2025

Linda from South Wigston branch was very supportive...

Linda from South Wigston branch was very supportive and professional. Reviewed on: 16th April 2025

Reply from Hinckley & Rugby Building Society Hello Anwari, Thank you for your feedback about Linda from our team in South Wigston. It’s great to hear you have found her to be professional and supportive. She is indeed a great asset to our team; we will ensure your comments are shared with her. Should you need any further assistance please do not hesitate to reach out, we’d be happy to help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd April 2025

Helpful friendly staff explaining different accounts

Helpful friendly staff explaining different accounts Reviewed on: 16th April 2025

Reply from Hinckley & Rugby Building Society Hello Mrs Christopher, It’s great to hear you found our Broughton team to be helpful and friendly and they successfully ran through our range of accounts with you. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd April 2025

Very easy to access a member of staff by telephone.

Very easy to access a member of staff by telephone. Application acknowledged by telephone. Reviewed on: 15th April 2025

Reply from Hinckley & Rugby Building Society Hi Charles. Thank you for taking the time to send us your feedback. It’s good to hear you were able to reach the team easily by telephone. We want to make things as hassle free as possible no matter how our members choose to deal with us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd April 2025

Review of hinckley and rugby

Staff very helpful nothing to much trouble a real accet to hinckley and rugby would always recommend Reviewed on: 15th April 2025

Reply from Hinckley & Rugby Building Society Hello Christopher, Thank you for taking the time to send us your feedback. It’s very pleasing to hear how happy you were with the service you received, and that you’d recommend the Society to others. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd April 2025

Opened an ISA account with no issues

Opened an ISA account with no issues Reviewed on: 14th April 2025

Reply from Hinckley & Rugby Building Society Hello Andrew, It’s great to hear you found a suitable home for your ISA savings and that all was carried out successfully. Thank you for taking the time to send us your feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd April 2025

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