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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.85 (1624 reviews)

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4.85

Based on 1,624 reviews, last reviewed 5th Mar 2026

37% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Highly recommended I have always received good service from HRBS and find them helpful and efficient. Reviewed on: 5th March 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1624)

Review of the Hinckley & Rugby Building Society, Savings:

Friendly helpful staff

My application for a fixed rate bond was dealt with quickly and efficiently. There was an issue about ID but a phone call with friendly, helpful and knowledgeable staff sorted it out without any fuss. Reviewed on: 25th September 2019

HRBS

Opened a savings account with Hinckley and Rugby Building Society,the people in there were really helpful and I was soon up and running with the account,many thanks. Reviewed on: 20th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 21st July 2023

Excellent advice and service

I went in on a Saturday and the service was excellent. They could not be any more helpful. What they said they would do, they did. Follow up call and I can’t get over how helpful they were. Felt like a valued customer. Reviewed on: 17th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 19th July 2023

Straightforward process, Friendly Staff

Opened multi Savings accounts for Grandchildren, Pleasant staff and a convenient town centre branch. Passbooks received in the post promptly. Straightforward process to add money to the accounts online. Signed up for online access. The only minor glitch was locating the button to confirm I'd read the T&Cs Reviewed on: 15th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 17th July 2023

Advice on savings

I would just like to say how pleased I was when asking advice on various savings account, the lady I spoke to was very attentive with excellent knowledge and explained options very well. Thank you from a satisfied customer. Reviewed on: 13th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 14th July 2023

Thorough and professional.

Helpful phone contact resolved a few queries. Rapid response times. Much appreciated by this customer who was not at his best during the process. Reviewed on: 13th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 14th July 2023

Excellent Service

I was well looked after in the branch with a very clear explanation of the savings account that I had chosen. Very efficient and welcoming. Reviewed on: 11th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 12th July 2023

Staff

Having visited the branch ,I have to say your staff there were very friendly,well informed of the products and would definitely recommend the branch , Reviewed on: 10th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 12th July 2023

Good advice from knowledgeable and approachable staff

Extremely helpful and knowledgable staff. Answered all questions and offered useful extra info on savings Reviewed on: 7th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 10th July 2023

review of counter service

staff very helpful and informative Reviewed on: 4th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 5th July 2023

Most enjoyable.

Jennifer Williams has the patience of a saint. For once I enjoyed doing business. Reviewed on: 4th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 5th July 2023

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