Write a review

HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.75 (1221 reviews)

View other HSBC products

3.61

Based on 1,221 reviews, last reviewed 25th Nov 2024

17% decrease in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

5

Good service and customer service is efficient Good service and customer service is efficient Reviewed on: 11th October 2024

Latest lowest rating:

1

How nice of you to lie to someone with mental health. How nice of you to lie to someone with mental health. Are you trying to kill customers and steal there money? Is it a habit of taking peoples mental h... Read more Reviewed on: 20th November 2024

Read all reviews Write a review

About this product

HSBC’s Bank Account is accompanied by its mobile banking app, with a range of features to help you understand your spending. There are both arranged and unarranged overdraft options available and account holders can access all of HSBC’s savings accounts.

Choosing the right current account and provider can be difficult. But it’s important to be confident in the place you store your money. Our HSBC Bank Account reviews can give you valuable insight into life as a HSBC account holder.

Find out how long customers have been with HSBC and how satisfied they are with the Bank Account. Learn more about the mobile banking app and the features it has to offer. Read genuine experiences with the customer service team to see how HSBC handles its customers' issues. Find out if account holders would recommend the Bank Account to family and friends. Take a look through our HSBC Bank Account reviews to find the ones most useful to you.

If you have a HSBC Bank Account, share your experience with our Smart Money People community. How long have you had the account and is it your main current account? What are the pros and cons you’ve experienced whilst banking with HSBC? If you have an overdraft, were you satisfied with the options you had to choose from? Do you use the mobile banking app, and if so, what are your favourite features? Write an honest HSBC Bank Account review today. Together, we can help people like you make better financial decisions.

Review HSBC: Bank Account now

Help others make smarter decisions by sharing your own experience.

Write a review

HSBC Bank Account reviews (1221)

parthetic customer services

no not join or open an account with HSBC as thier call centres are in another country and impossible toounderstand. unless you speak thier language. opened a new account and unable to register or set up mobile or online banking. contactacted custermer services whom i was unable to understand, and whom kept sending telephone security numers constantly. of which none worked. in the end I had to open an account with a different bank. Reviewed on: 14th June 2023

Customer service is non existent !

I opened a current account with this bank I've tried to log in to my account well over a week now with no luck I've received all the security, pin codes etc but I cannot log on now they locked my registration. The simple reason is I gave them my landline number when I should have given them my mobile and I sorted it all out over the weekend with great guys in HSBC. Now my number is blocked ... such rubbish its unbelievable in this day and age untrained staff and I'm moving to another bank ... waste of time Reviewed on: 12th June 2023

Horrendous

Never bother banking with this horrendous company. Their customer service is abysmal and unhelpful - they seem to read off a script and then put you on hold for ages before finding the right page to read off next. Opened an account over a month ago and still do not have access to any money or online banking, their letters say you can do this over the phone but whenever you try they tell you go into branch. My branch had permanently closed locally to me as a result of Covid so the closest one is ages away. I work full time (like most people) and therefore going into the branch is problematic for me within their opening hours and involves taking time off work, driving quite some way (and its a good job I do drive as this would be even worse) and parking. To think I was actually considering moving over business banking to them in the future - 100% will not be doing this after being on the phone for 45 minutes, their chatbot is even more useless Reviewed on: 9th June 2023

Great app

Really great app for banking, I find this the easiest to use of the main banks that I use. HSBC have been very easy to set up with and I feel particularly safe using their app. The application for the account flagged issues with my information with another main bank, which I had not even realised, and was particularly helpful for monitoring my safety. Reviewed on: 7th June 2023

Really helpful - if you use the app!

Have to open a new savings account by logging on online and not on the app. Okay great, but then when you hit a problem and try to use the chat function online you only get a robot who tells you that you need to phone or use the app. (Weird really you would have htought the same chat function could exist on the computer and on the app, especially if you need people to use both for different things). So you have to log in on the app to get help instead! Bit of a waste of time but did get the issue sorted in the end. Reviewed on: 5th June 2023

A decent high street bank

I’ve had an account with HSBC for 20 years now and generally have found them to be a good high street bank Reviewed on: 5th June 2023

Great

Been with HSBC for years and never had an issue Reviewed on: 2nd June 2023

Love their App!

I like using HSBC's banking app. They keep adding more and more features to it making it very convenient to use. I haven't needed to step into a branch for ages. Reviewed on: 1st June 2023

EASY AND FRANDLY GLOBAL BANKING

THIS IS A BANK WHICH DEAL ACCORDING TO PEOPLE NEEDS, LIKE THERE GLOBAL ACCOUNTS WHIC IS EASY TO USE AND AFFORADBLE, YOU CAN MANAGE DIRECTLY FROM YOUR ACCOUNT AND KEEP YOUR FUNDS IN A POOL TO USE IF YOU ARE AWAY FROM YOUR RESIDENT COUNTRY. THE CAHNRGES ARE AFFORADABLE AND YOU CAN USE THE GLOBAL WITHOUT ANY ISSUE. Reviewed on: 1st June 2023

Years of service

I opened my bank account with HSBC at the age of 11 and I am still with them today. Excellent level of service Reviewed on: 1st June 2023

Do you have a different HSBC product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

HSBC has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub