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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1310 reviews)

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3.65

Based on 1,310 reviews, last reviewed 3rd Oct 2025

91% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

5

With HSBC for 26 years. I've been with HSBC for 26 years and Ive never had any problems. Very good in branch and never an issue online. Reviewed on: 5th September 2025

Latest lowest rating:

1

Terrible experience Please please please do not open a business account with HSBC. I just started a new business and decided to open an account with HSBC. I transferred £... Read more Reviewed on: 3rd October 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1310)

Dreadful

HSBC is basically a fully automated bank. The low paid, off shored and inexperienced customer service employees they do have care as little as the algorithms running it. Avoid at all cosrs. Reviewed on: 6th April 2022

Worst customer service

After 20 years with HSBC as a Premier customer, I am refused a small loan. Worst customer service in the world. Now got the load elsewhere within minutes, I will be moving my account to another bank. their loss, if they can't treat loyal customers well, they will loose my custom! I would recommend avoid HSBC!!!!!! Reviewed on: 5th April 2022

Great app!

I love the HSBC bank app. It's so easy to use and has very good security features. Reviewed on: 4th April 2022

good bank

always looks after me and my money Reviewed on: 4th April 2022

Online service good

Only bank online now and their online service is good. Reviewed on: 4th April 2022

no frills

Perfectly acceptable account, works well but nothing special about it. Nothing to say 'I must have one of those!' Reviewed on: 3rd April 2022

Great Bank

I have been with HSBC for 20 years and have never had any issues. Reviewed on: 3rd April 2022

Good communication

Communication and useful resources Reviewed on: 1st April 2022

Agree terms of a loan then renage

After an agreement for a loan the money never went into my account having been assured that the funds would go in I purchased building materials and contractors for some work to be carried out ...the funds still didn't reach my account...I've now had to literally skint myself to pay what I owe ...stay clear of hsbc Reviewed on: 30th March 2022

Since I was 14

I have been with HSBC for 26 years and cannot fault them! Reviewed on: 30th March 2022

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