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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.74 (1231 reviews)

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3.61

Based on 1,231 reviews, last reviewed 15th Jan 2025

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

43%

24%

11%

16%

Latest highest rating:

5

My bank account Good bank and amazing staff and great customer service Reviewed on: 14th January 2025

Latest lowest rating:

1

Life & Health destroyed, TORTURED, driven to SUICIDE... Life & Health destroyed, TORTURED, driven to SUICIDE & HOMELESSNESS by HSBC BANK Life & Health DESTROYED, driven to SUICIDE & homelessness & left for ... Read more Reviewed on: 15th January 2025

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank Account reviews (1231)

Fantastic bank

Always have time for you very friendly to good security Reviewed on: 27th July 2021

Very good and listened to problems

I had been scammed and they put me straight through the fraud department Reviewed on: 27th July 2021

Poor customer service overall

Poor customer service overall, hard to reach, and sometimes difficult to understand Reviewed on: 11th July 2021

ACCOUNT SHUT NO REASON

Current account with large + balance shut for no reason leaving me totally in the lurch as I was moving home. All requests for reason refused. Reviewed on: 2nd July 2021

Death by call centers

Awful experience with HSBC, who have moved all their communications to call centers to save themselves money at the cost of their customers. I have been trying to talk to someone about a fraud case for two weeks. I've spoken to people who don't understand the situation, have given me the wrong information, are unable to send an emails, repeatedly forward me to another team. Had someone panic and shut down my account then accidentally hang up. Have been told I'll be called within 15 days and then after 15 days been told they're unable to give an estimate for when I'll be contacted. Have been asked 'so? what do you want us to do about it?' on several occasions trying to report data theft. All direct questions get answered with irrelevant information to try to divert away from the question. I have been told my best option is to file a complain and wait 8 weeks for a response, and if I don't get a response... then there's nothing I can do. Reviewed on: 23rd April 2021

Mrs

Mne spadli peňaze do bankomatu a nemôžem ich vibrat lebo som nemohol vibrat peňaze z bankomatu lebo mi spadli dnu v bankomate tak volal som na sekuriti asik 7 krad a to isté mi povedali už čakám 3 mesiace a nic 300 libri mi nedali tak podľa mňa neje dobrá banka HSBC Reviewed on: 16th April 2021

HSBC is not business friendly

HSBC is run as a faceless organisation. HSBC does not treat their customers fairly, there is a secrecy culture in the bank, they send letters to customers not signed by anyone. HSBC staff will not give you their full names nor direct phone number. Activities are conducted without informing the client properly, they treat clients like criminals. We will never recommend HSBC to any one. We believe the government or Financial services authority should investigate the workings of the bank and how they interact with their customers. Their own staff even say that the bank does not care. They are quite willing to damage the reputation and business of their customers without any explanation. The experience was traumatic, HSBC damaged our reputation and business and there was nothing we could do about it. Reviewed on: 16th April 2021

Dreadful Bank

My family have used HSBC for years but since 2017 it has gone down rapidly- poor service- bad attitude- closed local branches with little warning. Reviewed on: 16th April 2021

CA FART MON POULET

It's there for giving a good reason to be a winner!! Never let you down!!! Reviewed on: 14th April 2021

HSBC BAN BITCOIN USERS

I WANT TO SPEND MY BITCOIN. SADLY, HSBC SUCKS SO I HAVE OPEN A SANTANDER ACCOUNT TO CONVERT MY BITCOIN TO UK POUNDS. HOPEFULLY, WITH INNOVATION AND MASS ADOPTION I WONT HAVE TO CONVERT TO UK POUNDS TO PAY BILLS AND EXPENSES. Reviewed on: 14th April 2021

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