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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1378 reviews)

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3.76

Based on 1,378 reviews, last reviewed 25th Apr 2026

13% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Overview of HSBC Bank Account HSBC supports customers with financial guidance and help when needed, such as offering tools to manage money, budgeting support, and assistance for th... Read more Reviewed on: 25th April 2026

Latest lowest rating:

1

No reward for loyalty Had an hsbc bank account for 37 years. Have a large amount of money in most of the time. I have never received a perk or any kind of incentive to stay... Read more Reviewed on: 16th April 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1378)

Great and generous

My experience with HSBC has being amazing. They have excellent customer service, kind, generous and polite to customers. They are very innovative, especially with their mobile app and keep improving all the time. They have great banking offers and fast transactions payments system. Reviewed on: 29th March 2022

easy online banking

the online banking is very easy to access Reviewed on: 27th March 2022

Not great- lacks basic features

The mobile app is lacking basic features down to removing payees - this is not possible and requires online banking. Some great staff in the branches though ( or at least the ones to at are still open ). Reviewed on: 26th March 2022

Easy to use and friendly

Staff are always friendly on the phone, easy to use online interface. No problems or delays with accounts or information requests. Reviewed on: 25th March 2022

Meh, good but not the best

App is fine, customer service are trying to help but not too informative like other banks Reviewed on: 24th March 2022

High Street Bank not keeping up with the times

Such a big bank, with such poor offering and cumbersome app, and their sustainability values and general ethics are far from good. I'm choosing to move my money away from them to challenger banks and building societies that do it much much better. Reviewed on: 20th March 2022

Great banking app!

Friendly app super easy to use!! Reviewed on: 18th March 2022

The most appallinge customers service ever

Want to hang on the phone for 45min? Then another 45 min when the line drops? Waiting for a call back that will never happen? Have your transfer blocked by a random check? Want to be told downright lies by an agent trying to block your transfer? Have the bank phone you up twice at 15 minute intervals to block your account? Be confronted by an offensive employee who refuses to accept your answer? If that's what you want, join HSBC. Reviewed on: 12th March 2022

Quick to help

Superb and quick response to fraudulent activity on my card. A simple phone call to cancel my card, send me a new card and returned the money I had lost. Reviewed on: 9th March 2022

New features

Like how HSBC are trying to keep up with the digital banks Reviewed on: 9th March 2022

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