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HSBC: Bank account reviews

Name: Bank account
Rating: 3.93 (1392 reviews)

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3.93

Based on 1,392 reviews, last reviewed 4th Sep 2026

44% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

great bank, service and perfect online and mobile ba... great bank, service and perfect online and mobile banking. Reviewed on: 4th September 2026

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1392)

Technology lacking however solid bank

I find the app to be quite dated in both decor and usability compared to the barclays app, however it has paym so works perfectly fine, they should take some design tips from apps like revolut! Reviewed on: 26th November 2019

15 years of good service

I have been with HSBC ever since I arrived in the UK. I went with them after an appalling experience with Barclays. Over the years I have tried many other banks, but they've all let me down in some way. HSBC is the only one that has had consistently good service. Reviewed on: 25th November 2019

No problems

Can always get hold of them. App works well. Hardly any branches still open though. Reviewed on: 25th November 2019

No problems at all

More than 30 years experience with HSBC and no issues! Reviewed on: 25th November 2019

Shocking Customer Service

every time I have a problem they make it an even bigger one Reviewed on: 24th November 2019

Hsbc

Never had any major problems in over 10 years banking Reviewed on: 24th November 2019

Loyalty

Hsbc gives me their loyalty more than anything Reviewed on: 23rd November 2019

Traditional Bank pushing for the Future.

Traditional Bank Account with very little benefits. With the advent of the internet and online banking apps, to many high street banks are closing down. The older generation are not to alert to online applications and would rather still visit a ‘Rare’ local branch to speak to staff. Used to have a local branch but now need to travel 20+ miles to visit a branch to speak to a real person. Reviewed on: 23rd November 2019

Always reliable

I have been with hsbc for 34 years. I have always had support and felt looked after x Reviewed on: 23rd November 2019

Easy to use, good customer service

Have been a customer for many years and found them straightforward, helpful and easy to deal with. Reviewed on: 23rd November 2019

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