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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1378 reviews)

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3.76

Based on 1,378 reviews, last reviewed 25th Apr 2026

13% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Overview of HSBC Bank Account HSBC supports customers with financial guidance and help when needed, such as offering tools to manage money, budgeting support, and assistance for th... Read more Reviewed on: 25th April 2026

Latest lowest rating:

1

No reward for loyalty Had an hsbc bank account for 37 years. Have a large amount of money in most of the time. I have never received a perk or any kind of incentive to stay... Read more Reviewed on: 16th April 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1378)

Great customer service

No matter what you need, live chat has always been available to help. If they can't they direct me to the best line to call. The fraud team is also second to none. Reviewed on: 22nd November 2019

Great Bank

Consistent, good customer service, could be better overdraft options and fees can be a little high Reviewed on: 22nd November 2019

Best bank for customer service.

I have never had a problem with HSBC, always resolve any issues promptly and without any hassle. Reviewed on: 22nd November 2019

Understanding bank

HSBC have been very understanding with me when I've been in financial hardship and have given me financial assistance. They have supported me in reducing my debt. Reviewed on: 22nd November 2019

HSBC Decent Bank

Never had a problem with them and they got me out of trouble so many times. Would recommend them surely. Great customer service. Reviewed on: 22nd November 2019

Incompetent

After attempting to open a premium current account for around 2 months, HSBC's incompetence has forced me to give up. I was told to provide ID at a branch for an unstated reason, then told they would contact me. They never did and when I chased them, I was forced to wait on hold for well over an hour off and on, they told me they had no record of my branch visit before later finding it, they said I was told to visit the branch because my address didn't match (it did) and then they refused the apply because of a criteria that wasn't even stated in the terms. Reviewed on: 22nd November 2019

Trusted Bank - Lifetime Account

I don't have any negative feedback at all. Opened my account as a "Griffin Saver" when I was a child and still going strong. I particularly enjoy the 'online chat' feature which sorts any issues quickly and effectively. Reviewed on: 22nd November 2019

OK

Basic account works well - same as most banks, doesn't reward loyalty just new customers Reviewed on: 22nd November 2019

Dire

Applied for a new current account in September and was still waiting for them to open it yesterday (20 November). They couldn't give me a good reason why it was delayed and requested that I undertook a 10 mile round trip to give them my details - AGAIN!!!! Hence to say - I am not bothering with them anymore. I NOW remembered why I left them in the 80'S Reviewed on: 21st November 2019

Bank account

Statements easy to read and follow... Money easy to transfer to other accounts... Help line very good Reviewed on: 21st November 2019

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